Hi everyone, I am desperately in need of some advice. I bought a Compaq Presario with Vista in July. It constantly tells me that it has failed to start, it performs a memory dump I think its called then restarts and attempts to fix the problem. It can never find a solution to it and when it finally starts it says that it has recovered from an unexpected shutdown but when it checks for solutions it says that one isnt available. The computer is running very slowly also. These are the problem details, does anyone have any idea what is wrong and what can be done to rectify the problem. Please, I need HELP!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 2057
Additional information about the problem:
BCCode: c000021a
BCP1: 873E3168
BCP2: 00000000
BCP3: C0000001
BCP4: 001004D4
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini111407-01.dmp
C:\Users\Derek\AppData\Local\Temp\WER-186967-0.sysdata.xml
C:\Users\Derek\AppData\Local\Temp\WERA5CF.tmp.version.txt
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 2057
Additional information about the problem:
BCCode: c000021a
BCP1: 873E3168
BCP2: 00000000
BCP3: C0000001
BCP4: 001004D4
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini111407-01.dmp
C:\Users\Derek\AppData\Local\Temp\WER-186967-0.sysdata.xml
C:\Users\Derek\AppData\Local\Temp\WERA5CF.tmp.version.txt