Importing/Exporting Contacts - Problem

  • Thread starter Thread starter Therese
  • Start date Start date
T

Therese

We have two new computers in our office which have Windows
XP (2002) and Outlook 2003 versions on them, and we have
no problem importing & exporting between the two. We have
a third computer that has Windows 98 and Outlook 2000.
When I try importing to this computer I get an error
Outlook.pst is not compatible with this version of the
Personal Folders information service. Also I get a
message that says Properties for this info service must be
defined prior to use. How do I fix this problem? Do I
need to update the operating system and also update the
version of outlook?
 
This does not fit. You need to pay closer attention to the type of PST file
you are actually creating. If you are exporting a PST file that was created
anew in Outlook 2003, neither Outlook 2002 nor Outlook 2000 can access it.
You must create the old format PST ("Outlook 97-2002") in Outlook 2003 for
earlier versions to access it, and you cannot do so with the export
function, only the File > New > Outlook Data File... function can create
such a file.
 
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