Import Issues

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hey All,

I have a alienware computer and i have just got vista. I use MM fairly often
and when i go to import any video footage no matter the file type the window
saying windows movie maker has stopped working appears.Iv tried all i know.
Please help!

-Corey
 
Corey,

Try checking a Vista report for specific errors and corrective measures to
take: Click on Start (icon) and select All Programs. Then, select
Maintenance > Problem Reports and Solutions. When that report opens, select
from among the Tasks on the left margin and elsewhere. Peruse the report and
look for any specific information about what caused your problem (or other
problems while you're at it). If you get some insight from the report, take
the corrective action suggested in the report. Just something to try, since
Vista logs errors and hopefully it will in this case. Let us know whether
any of this is useful. We like to know, too.
 
freddy said:
Corey,

Try checking a Vista report for specific errors and corrective measures to
take: Click on Start (icon) and select All Programs. Then, select
Maintenance > Problem Reports and Solutions. When that report opens, select
from among the Tasks on the left margin and elsewhere. Peruse the report and
look for any specific information about what caused your problem (or other
problems while you're at it). If you get some insight from the report, take
the corrective action suggested in the report. Just something to try, since
Vista logs errors and hopefully it will in this case. Let us know whether
any of this is useful. We like to know, too.
Click to expand...

First off thx for the reply...

this is all i can find it doesnt come up with a solution when i test for
solutions heres the error info. not sure if it will help at all...but worth a
try

Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 060ab5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 348768123
 
Corey,

I looked at the error report, and I think it tells me that Movie Maker
(MOVIEMK.exe) crashed because some code violated where it's supposed to
reside in RAM. I found information on the Internet that explains it this way
when that happens:

"This is called a Buffer Overrun error. If the memory accessed beyond the
string is not allocated to the process, then a C0000005 exception (Access
Violation) will result." Note the Exception Code on the report.

I really don't have the expertise to help you troubleshoot or diagnose your
problem.

However, this much I can tell you. This issue is not necessarily the fault
of Vista or of Movie Maker, though it's not impossible. The problem can be
caused by other software running on your computer.

I used google to find similar problems on the Internet that have been posted
by other people. Some people resolved this problem by removing applications
such as Nero, a CD/DVD burning software. A good way for you to troubleshoot
this issue is to use google to search for what other people have done in this
situation. You can start by reviewing the posts on this site that I located:

http://blog.stevex.net/index.php/2006/11/23/windows-movie-maker-has-stopped-working/

I used the search term: c0000005 movie maker vista (got lots of hits)

You may well find a solution that has worked for others. If you can't get
to the bottom of this, I'd suggest a call to Microsoft Product Support,
because this problem is too technical for most of us here. Anyone else?
 
hey freddy thanks alot! im going to try uninstalling nero i forgot i had it!

ill keep ya posted
 
Corey,

I didn't know you had it either. I just used that as one example of a
possible perpetrator that I noted during my search on other Internet forums.
Pleas do let us know.
 
Its working fine now =D thx alot

freddy said:
Corey,

I didn't know you had it either. I just used that as one example of a
possible perpetrator that I noted during my search on other Internet forums.
Pleas do let us know.
Click to expand...
 
Corey,

Good to hear. Don't forget to click on the little button indicating whether
this information has been helpful.
 
I am getting the same. When I allowed microsoft to check for problems I got
the message there is no solution and it has something to do with DIVX so I
will have to do some checking. I will reply again if I find anything out. I
am not that computer savvy I'm self teaching so don't expect to much. ;p
 
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