Hi rob
Try the following and see if it helps:
Microsoft Knowledge Base articles concerning this issue:
Article 1 -
Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/default.aspx?scid=kb;en-us;260650
or.
Article 2 -
Right-Clicking, Selecting 'Save Picture As' Does Not Save Image with Correct
Extension
http://support.microsoft.com/kb/250747
or...
If Article 1 does not resolve the issue then the Temporary Internet Files
folder usually
located at C:\Documents and Settings\(Username)\Local Settings\Temporary
Internet Files may be
corrupt.
How to delete and then rebuild that damaged Temporary Internet Files
folder -
1. START > RUN > cmd (Press Enter or click OK)
- Command Prompt window opens -
Type the following command and press Enter:
set
Make note of the following information from list that is displayed:
USERNAME=
USERPROFILE=
Type the following command and press Enter:
exit
- Command Prompt window closes -
2. Open Windows Explorer - Go to Tools | Folder Options | View tab |
Advanced settings
window -
Make sure this is set to 'Show hidden files and folders'
If checked, uncheck:
'Hide extensions for known file types'
'Hide protected operating system files (Recommended)'
(click Yes that you really want to do this when you get the warning)
If XP Pro with 'Use simple file sharing (Recommended)' unchecked -
Check 'Use simple file sharing (Recommended)'
Click "Apply" and then "OK" at the bottom of Folder Options
Then go to the Properties | Sharing tab of USERPROFILE folder under
C:\Documents and
Settings and uncheck
"Make this folder private"
Cick Apply and OK
Close Windows Explorer
2. Boot to Safe Mode and log in as the Built In Administrator account -
3. START > SEARCH > All Files and Folders -
- Search Results opens -
Go to View and make sure it is set to 'Details'
Go to Tools | Folder Options | View tab | Advanced settings window -
Make sure this is set to 'Show hidden files and folders'
If checked, uncheck:
'Hide extensions for known file types'
'Hide protected operating system files (Recommended)'
(click Yes that you really want to do this when you get the warning)
If XP Pro with 'Use simple file sharing (Recommended)' unchecked -
Check 'Use simple file sharing (Recommended)'
Click "Apply" and then "OK" at the bottom of Folder Options
In the 'All or part of the filename' window type:
Temporary Internet Files
Make sure that the 'Look in' window is set to Local Disk (C
(Assuming Windows XP is installed in the C
Under 'More advanced options'
Make sure that the first 3 boxes are checked and that the bottom 2 boxes
are
unchecked -
Click on 'Search'
When the search is complete, find the Temporary Internet Files for
USERPROFILE and
delete it
If any warnings, confirm that you want to delete it -
If any errors that indicate some problem with deleting the folder, click
OK to the
error -
Close Search Results and then open it again and search on Temporary
Internet Files
again -
Confirm that the T.I.F. folder for USERPROFILE is gone -
Close Search Results
4. Restart computer to Normal Mode and log in as USERNAME
5. Open Internet Explorer and for testing purposes, go to
http://www.jpeg.org/
Right click on one of the pictures and click on 'Save picture as...'
Verify that proper file name is shown and the type is JPEG (*.jpg)
No need to actually save the picture if not wanted -
6. Open Windows Explorer
Then go to the Properties | Sharing tab of USERPROFILE folder under
C:\Documents and
Settings and check
"Make this folder private"
Cick Apply and OK
Set Windows Explorer | Tools | Folder Options | View tab | Advanced
settings window -
back to any desired settings (May want to do so for the Built in
Administrator account
also)
Click Apply and OK at the bottom
Hope this helps
Jan
Smiles are meant to be shared,
that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm