Images not displaying in Powerpoint

[Peter Lawton]

We've got a strange problem with a lot of old PowerPoint presentations with
images not displaying for ordinary users, although they display correctly
for administrators.

New presentations work correctly for users and if a user replaces the broken
images in an old presentation with new images these display correctly.

Has anyone come across anything similar and found a way to fix it, apart
from going through all the old presentations and replacing all the images?

Thanks

Peter Lawton

 

[Guest]

Are some users on 2003 and other on 2000 or older? If so, all PowerPoint 2003
users need to install all updates. To do this go to Help > Check for updates.

 

[Echo S]

Are you using PPT 2003? If so, open it and go to Help|Check for Updates.
Install SP2 for Office 2003.

 

[Peter Lawton]

The strange thing is that exactly the same problem shows up on both PPT 2003
and PPT 2002, it seems to be a problem with these old presentations, but
they display OK for admins, only users have the problem.

New presentations are OK for users and old ones are OK if the graphics are
replaced.

Peter Lawton

Are you using PPT 2003? If so, open it and go to Help|Check for Updates.
Install SP2 for Office 2003.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

We've got a strange problem with a lot of old PowerPoint presentations
with images not displaying for ordinary users, although they display
correctly for administrators.

New presentations work correctly for users and if a user replaces the
broken images in an old presentation with new images these display
correctly.

Has anyone come across anything similar and found a way to fix it, apart
from going through all the old presentations and replacing all the
images?

Thanks

Peter Lawton

 

[Guest]

Is it possible that administrators machines allow automatic updates to
install and user's computers dont?

It easy to check for update status. Help > about Microsoft powerpoint should
show sp3 in xp/2002 and sp2 in 2003
--
-----------------------------------------
Did that help?
_____________________________
John Wilson
Microsoft Certified Office Specialist

The strange thing is that exactly the same problem shows up on both PPT 2003
and PPT 2002, it seems to be a problem with these old presentations, but
they display OK for admins, only users have the problem.

New presentations are OK for users and old ones are OK if the graphics are
replaced.

Peter Lawton

Are you using PPT 2003? If so, open it and go to Help|Check for Updates.
Install SP2 for Office 2003.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

We've got a strange problem with a lot of old PowerPoint presentations
with images not displaying for ordinary users, although they display
correctly for administrators.

New presentations work correctly for users and if a user replaces the
broken images in an old presentation with new images these display
correctly.

Has anyone come across anything similar and found a way to fix it, apart
from going through all the old presentations and replacing all the
images?

Thanks

Peter Lawton

 

[Guest]

Once you've lost the image it may not reappear...
--
Sandy Johnson
Microsoft Certified Office Specialist (MOS PowerPoint)

The strange thing is that exactly the same problem shows up on both PPT 2003
and PPT 2002, it seems to be a problem with these old presentations, but
they display OK for admins, only users have the problem.

New presentations are OK for users and old ones are OK if the graphics are
replaced.

Peter Lawton

Are you using PPT 2003? If so, open it and go to Help|Check for Updates.
Install SP2 for Office 2003.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

We've got a strange problem with a lot of old PowerPoint presentations
with images not displaying for ordinary users, although they display
correctly for administrators.

New presentations work correctly for users and if a user replaces the
broken images in an old presentation with new images these display
correctly.

Has anyone come across anything similar and found a way to fix it, apart
from going through all the old presentations and replacing all the
images?

Thanks

Peter Lawton

 

[Echo S]

I would still make sure all service packs are installed. PPT 2002 also had
some odd display issues (I think mostly with Office Art and clipart.) that
the SPs should resolve.

Do the users see big red Xs instead of images?

 

[Peter Lawton]

Yes, they get a box with a red X in it.

If I log onto the same PC as an admin it displays, if I log on as a user it
doesn't. All the current service packs are on the PCs

Peter Lawton

I would still make sure all service packs are installed. PPT 2002 also had
some odd display issues (I think mostly with Office Art and clipart.) that
the SPs should resolve.

Do the users see big red Xs instead of images?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

The strange thing is that exactly the same problem shows up on both PPT
2003 and PPT 2002, it seems to be a problem with these old presentations,
but they display OK for admins, only users have the problem.

New presentations are OK for users and old ones are OK if the graphics
are replaced.

 

[Echo S]

Okay. Red X is a different animal, one we don't have a perfect handle on.
You can read what we know at

RED X instead of graphics
http://www.pptfaq.com/FAQ00064.htm

It seems really odd, though, that your admins can see the images, but your
users get Red X. That leads me to think permissions, but I've no idea where
you'd start to track that one down. Might actually be worth a call to
Microsoft support, especially since you can repro it reliably by switching
from admin to user.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

Yes, they get a box with a red X in it.

If I log onto the same PC as an admin it displays, if I log on as a user
it doesn't. All the current service packs are on the PCs

Peter Lawton

I would still make sure all service packs are installed. PPT 2002 also had
some odd display issues (I think mostly with Office Art and clipart.) that
the SPs should resolve.

Do the users see big red Xs instead of images?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

The strange thing is that exactly the same problem shows up on both PPT
2003 and PPT 2002, it seems to be a problem with these old
presentations, but they display OK for admins, only users have the
problem.

New presentations are OK for users and old ones are OK if the graphics
are replaced.

 

[Steve Rindsberg]

Yes, they get a box with a red X in it.

If I log onto the same PC as an admin it displays, if I log on as a user it
doesn't. All the current service packs are on the PCs

It's possible that the images are linked rather than embedded and are linked to
files in folders that only admin users have read permissions on.

We have a link fixing addin at http://fixlinks.pptools.com ... the free demo
will do two things that might be useful:

1 - give you a report of all the links in the presentation. That'll tell you
whether linked images are indeed the problem.

And if in fact that turns out to be so ...

2 - allow you to move the linked files to the folder where the PPT currently
resides and repair the links accordingly, or to embed the linked images so you
have no further linking problems.

"2" would best be done by a user with admin rights if access to the linked
files is indeed the problem. However, if a user with admin rights puts copies
of the needed images in the folder with the PPT files, any user could run the
fix, I expect.

Peter Lawton

I would still make sure all service packs are installed. PPT 2002 also had
some odd display issues (I think mostly with Office Art and clipart.) that
the SPs should resolve.

Do the users see big red Xs instead of images?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

The strange thing is that exactly the same problem shows up on both PPT
2003 and PPT 2002, it seems to be a problem with these old presentations,
but they display OK for admins, only users have the problem.

New presentations are OK for users and old ones are OK if the graphics
are replaced.

 

[Peter Lawton]

Many thanks, that gives me something to work on

Peter Lawton

Okay. Red X is a different animal, one we don't have a perfect handle on.
You can read what we know at

RED X instead of graphics
http://www.pptfaq.com/FAQ00064.htm

It seems really odd, though, that your admins can see the images, but your
users get Red X. That leads me to think permissions, but I've no idea
where you'd start to track that one down. Might actually be worth a call
to Microsoft support, especially since you can repro it reliably by
switching from admin to user.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

Yes, they get a box with a red X in it.

If I log onto the same PC as an admin it displays, if I log on as a user
it doesn't. All the current service packs are on the PCs

Peter Lawton

I would still make sure all service packs are installed. PPT 2002 also
had some odd display issues (I think mostly with Office Art and clipart.)
that the SPs should resolve.

Do the users see big red Xs instead of images?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com


The strange thing is that exactly the same problem shows up on both PPT
2003 and PPT 2002, it seems to be a problem with these old
presentations, but they display OK for admins, only users have the
problem.

New presentations are OK for users and old ones are OK if the graphics
are replaced.

 

[Echo S]

Wish I could give you a definitive something to fix it, though!

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

Many thanks, that gives me something to work on

Peter Lawton

Okay. Red X is a different animal, one we don't have a perfect handle on.
You can read what we know at

RED X instead of graphics
http://www.pptfaq.com/FAQ00064.htm

It seems really odd, though, that your admins can see the images, but
your users get Red X. That leads me to think permissions, but I've no
idea where you'd start to track that one down. Might actually be worth a
call to Microsoft support, especially since you can repro it reliably by
switching from admin to user.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com

Yes, they get a box with a red X in it.

If I log onto the same PC as an admin it displays, if I log on as a user
it doesn't. All the current service packs are on the PCs

Peter Lawton

I would still make sure all service packs are installed. PPT 2002 also
had some odd display issues (I think mostly with Office Art and
clipart.) that the SPs should resolve.

Do the users see big red Xs instead of images?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
PPTLive! Sept 17-20, 2006 http://www.pptlive.com


The strange thing is that exactly the same problem shows up on both
PPT 2003 and PPT 2002, it seems to be a problem with these old
presentations, but they display OK for admins, only users have the
problem.

New presentations are OK for users and old ones are OK if the graphics
are replaced.

 

[Guest]

I have the same problem after installing migrating from PP2000 to 2003.

All the embemded data (graphic, excel sheet) are displayed as a red X !!

I hav isolated the problem : its on the user profile. The same user with a
new profile work correctly with the same ppt file !!!!!

But I haven't found the problem inside the profil, if some one know it ,
Send me mail.

Thank,

David

 

[Don Rylander]

I have the same problem after installing migrating from PP2000 to 2003.

All the embemded data (graphic, excel sheet) are displayed as a red X !!

I hav isolated the problem : its on the user profile. The same user with a
new profile work correctly with the same ppt file !!!!!

But I haven't found the problem inside the profil, if some one know it ,
Send me mail.

Thank,

David

We have the same problem on one machine (PP2003). The files themselves are
fine; anyone else can see the images properly in PowerPoint (2003).

On the problem system, one of two user IDs has the problem, while the other
doesn't. The system is running WinXP SP2 with all updates, and we've even
uninstalled and reinstalled Office 2003 and its updates. Both users are
local administrators.

It seems reasonable to conclude that it isn't a problem with the hardware,
drivers, the OS, or even Office 2003 itself, but it's something in the
user-specific information in the profile (which, of course, could be related
to a problem in the aforementioned components).

Hopefully this will help someone at MS figure out the cause.

Don R