IM and Outlook problems

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Guest

I am running Windows XP pro and can connect to the internet without a problem. But when I try to run ANY instant messaging program or connect to my mail server via Microsoft Outlook I get an error message that says that the service cannot be found. I have been told that there is some sor tof security setting in Windows XP that needs to be changed before I can use these programs. Is this true and what do I need to change? Please help...I am computer literate but by no means a pro (obviously) so also please keep it in English.
 
I had that problem before i don't know if it's your problem or not but anytime I had the zone alarm (some security program ) on I had that problem until I shut it down.
 
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