Thanks for your answers. They'll really help us here!
If the behavior does not persist in No Add-ons mode, this page should
give
you some ideas about how to determine which Add-on(s) is/are causing the
problem:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
That being said, only N360 v3.0 is supported in IE8. If your v2.5
subscription is current, you qualify for a free upgrade. Contact
Symantec
Support.
THAT being said and despite what Symantec may say, I don't recommend
upgrading a Norton application. Instead, (1) uninstall the current
version, (2) download/run the Norton Removal Tool* (again), (3) reboot,
(4) do a clean-install of the new version, (5) reboot, and then (6) run
LiveUpdate manually & repeatedly until you get a "no more updates"
prompt.
NB: After uninstalling N360 v2.5, make CERTAIN that the Windows Firewall
is
enabled and don't do anything else online (e.g., browsing; email; chat;
other downloading) until you've got N360 v3.0 installed, *and* fully
updated via Live Update. (Installing v3.0 should automatically disable
the Windows Firewall, in favor of the Norton firewall, but you'd best
double-check that.)
==================
*
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039:
SAVE the download to your desktop, then right-click on the saved file &
select Run as Administrator; remember to reboot. --
~PA Bear
Dave2U wrote:
Hi PA Bear,
1. The behaviour did NOT persist in IE [No Add-ons Mode]. That was
how I
managed to make the original post to this forum. When I went to review
your
post from the link in the email reply notification using IE with
Add-ons,
the browser opened to the correct link but no information was populated
in
the browser. I am replying to your post using IE7 on a different
machine.
2. I would be willing to try Resetting my IE settings using the Reset
IE
Settings tool after I see your response to this reply.
3. I am running a current version of Norton 360 Version 2.5.0.5 with
protection updates to June 5 2009. I also have installed and use
Norton
360
Add-on Pack Version 2.1.0.55. I don't know about IE support for Norton
360
but I was using it without any apparent issues for at least a month
after
installing IE8. The machine in question [HP dc5750 CMT p/n
RK466AW#ABA]
came with a free trial version of Norton AV that was uninstalled using
the
Norton registry cleaner prior to installation of the NFR version of
Norton
360. The only McAfee program ever installed on this machine is the
McAfee
Site Advisor. It was installed when I was still using IE7 and upraded
to
IE8 without any apparent issues.
4. Windows Defender was uninstalled when Norton 360 was originally
installed. Other than Norton 360, there is no other antispyware
installed
on this machine.
5. There is likely a restore point available prior to IE8. However,
if
there is a possibility (however remote) that malware is causing this
issue,
I have all data backed up to external USB drive and to offsite backup
in
the
cloud. I would prefer to reimage the hard drive back to factory
settings,
reinstall my applications (100) and take a complete image using MDT
tools.
Best regards,
:
[crosspost to IE General newsgroup]
1. Does the behavior persist if you start IE in No Add-ons mode? To
start
IE in No Add-ons mode:
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
Troubleshooting and Internet Explorer's (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
3a. What anti-virus application or security suite is installed, is
your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if
any)?
Were any of these applications running in the background when you
installed
IE8?
3b. Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought
it)?
4. Do you have an available Restore Point which predates the install
of
IE8? <=Just asking for now!!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Dave2U wrote:
I'm running IE8 on Windows XP Pro SP3 - all MS updates are current.
I am no longer able to open IE8 without using Internet Explorer in
Safe
Mode
[all add-ins disabled]. IE behaviour was normal when IE8 was
installed.
It
has become problematic over the last several days - to the point
where
it
will not load my home page and I have to use Process Explorer to kill
the
IE
process.
Any constructive suggestions to debug this issue would be
appreciated.
