IE7 reboots PC

  • Thread starter Thread starter SoDakRah
  • Start date Start date
S

SoDakRah

When I click IE7 (XP Pro) more than half the time my PC reboots. Is this a
virus? I run AVG every other day and it returns several cookies but no
threats. Possibly some driver needs updating but I don't know which one.
 
SoDakRah said:
When I click IE7 (XP Pro) more than half the time my PC reboots. Is this a
virus? I run AVG every other day and it returns several cookies but no
threats. Possibly some driver needs updating but I don't know which one.


Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH,
nass
 
Hope this helps:
Event Type: Error
Event Source: MPSampleSubmission
Event Category: None
Event ID: 5000
Date: 10/15/2008
Time: 6:32:57 PM
User: N/A
Computer: RPC
Description:
EventType mptelemetry, P1 80004002, P2
cocreateinstance(updateservicemanager), P3 fallbackcheck, P4 1.1.1593.0, P5
mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6d 00 70 00 74 00 65 00 m.p.t.e.
0008: 6c 00 65 00 6d 00 65 00 l.e.m.e.
0010: 74 00 72 00 79 00 2c 00 t.r.y.,.
0018: 20 00 38 00 30 00 30 00 .8.0.0.
0020: 30 00 34 00 30 00 30 00 0.4.0.0.
0028: 32 00 2c 00 20 00 63 00 2.,. .c.
0030: 6f 00 63 00 72 00 65 00 o.c.r.e.
0038: 61 00 74 00 65 00 69 00 a.t.e.i.
0040: 6e 00 73 00 74 00 61 00 n.s.t.a.
0048: 6e 00 63 00 65 00 28 00 n.c.e.(.
0050: 75 00 70 00 64 00 61 00 u.p.d.a.
0058: 74 00 65 00 73 00 65 00 t.e.s.e.
0060: 72 00 76 00 69 00 63 00 r.v.i.c.
0068: 65 00 6d 00 61 00 6e 00 e.m.a.n.
0070: 61 00 67 00 65 00 72 00 a.g.e.r.
0078: 29 00 2c 00 20 00 66 00 ).,. .f.
0080: 61 00 6c 00 6c 00 62 00 a.l.l.b.
0088: 61 00 63 00 6b 00 63 00 a.c.k.c.
0090: 68 00 65 00 63 00 6b 00 h.e.c.k.
0098: 2c 00 20 00 31 00 2e 00 ,. .1...
00a0: 31 00 2e 00 31 00 35 00 1...1.5.
00a8: 39 00 33 00 2e 00 30 00 9.3...0.
00b0: 2c 00 20 00 6d 00 70 00 ,. .m.p.
00b8: 73 00 69 00 67 00 64 00 s.i.g.d.
00c0: 77 00 6e 00 2e 00 64 00 w.n...d.
00c8: 6c 00 6c 00 2c 00 20 00 l.l.,. .
00d0: 31 00 2e 00 31 00 2e 00 1...1...
00d8: 31 00 35 00 39 00 33 00 1.5.9.3.
00e0: 2e 00 30 00 2c 00 20 00 ..0.,. .
00e8: 77 00 69 00 6e 00 64 00 w.i.n.d.
00f0: 6f 00 77 00 73 00 20 00 o.w.s. .
00f8: 64 00 65 00 66 00 65 00 d.e.f.e.
0100: 6e 00 64 00 65 00 72 00 n.d.e.r.
0108: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0110: 4c 00 2c 00 20 00 4e 00 L.,. .N.
0118: 49 00 4c 00 20 00 4e 00 I.L. .N.
0120: 49 00 4c 00 0d 00 0a 00 I.L....
..
Event Type: Error
Event Source: Windows Update Agent
Event Category: Software Sync
Event ID: 16
Date: 10/15/2008
Time: 7:29:34 PM
User: N/A
Computer: RPC
Description:
Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the
set schedule. Windows will continue to try to establish a connection.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 30 30 30 30 30 30 ={000000
0028: 30 30 2d 30 30 30 30 2d 00-0000-
0030: 30 30 30 30 2d 30 30 30 0000-000
0038: 30 2d 30 30 30 30 30 30 0-000000
0040: 30 30 30 30 30 30 7d 20 000000}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 30 Number=0
0058: 20 47 3d 35 2e 34 2e 33 G=5.4.3
0060: 37 39 30 2e 32 31 38 30 790.2180
0068: 20 4a 3d 36 30 31 20 4b J=601 K
0070: 3d 50 68 6f 65 6e 69 78 =Phoenix
0078: 20 2d 20 41 77 61 72 64 - Award
0080: 42 49 4f 53 20 76 36 2e BIOS v6.
0088: 30 30 50 47 20 4c 3d 32 00PG L=2
0090: 30 30 35 2d 30 31 2d 32 005-01-2
0098: 31 54 30 30 3a 30 30 3a 1T00:00:
00a0: 30 30 20 00 00 .

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/15/2008
Time: 6:29:17 PM
User: N/A
Computer: RPC
Description:
The IIS Admin service depends on the Security Accounts Manager service which
failed to start because of the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 10/15/2008
Time: 6:29:17 PM
User: NT AUTHORITY\SYSTEM
Computer: RPC
Description:
DCOM got error "The dependency service or group failed to start. "
attempting to start the service IISADMIN with arguments "" in order to run
the server:
{A9E69610-B80D-11D0-B9B9-00A0C922E750}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



nass said:
SoDakRah said:
When I click IE7 (XP Pro) more than half the time my PC reboots. Is this a
virus? I run AVG every other day and it returns several cookies but no
threats. Possibly some driver needs updating but I don't know which one.


Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH,
nass
 
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