IE6 started to crash randomly

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Guest

Until now I didn't have problems using IE6 on Windows XP (with all service
patches). Since about a week or two the IE6 starts to crash randomly. To
write this question I also have to use an other browser. When selecting on
the Web page of the MS discussion groups "new" (for new thread) and selecting
then "question" IE6 crashes. I therefore have to use now an other browser to
ask this question. I just should mention that I haven't done any changes to
the computer recently. Could it be that this is the result of a recent patch?

Any hint on where to the bug could be and how to get rid of it is very much
appreciated.

MET
 
I don't know what MET means by it, but what's been happening to me is that 3
or 4 times a day IE6 just completely freezes, locks up. I can't close it, I
can't scroll in it, I can't do anything. The only way out of the problem is
to CTL/ALT/DEL, end the IE6 session and start over. I'm pretty sure I'm up
to date on the service packs. The only thing that has changed recently is
that Comcast gave me a new tool bar. Is there a fix for this. I always send
the error report, so the powers that be should have seen a lot of them by
now. Thanks.
 
Betsy said:
I don't know what MET means by it, but what's been happening to me is that 3
or 4 times a day IE6 just completely freezes, locks up. I can't close it, I
can't scroll in it, I can't do anything. The only way out of the problem is
to CTL/ALT/DEL, end the IE6 session and start over. I'm pretty sure I'm up
to date on the service packs. The only thing that has changed recently is
that Comcast gave me a new tool bar. Is there a fix for this. I always send
the error report, so the powers that be should have seen a lot of them by
now. Thanks.
Click to expand...

You don't go to Yahoo by any chance? They've been
adding some pretty odd coding on their main page of
late. I know that whatever they did crashes the older
versions of IE. I only use Firefox but I helped out
someone with an old NT workstation whose IE would
crash whenever he started it up normally, but not when
clicked on an email link. His home page was Yahoo
and was able to duplicate the effect on another PC
with an older IE installed -- any web site other than
Yahoo was fine. But go to Yahoo and it would crash.
Sloppy, sloppy programming of the worst sort.

-BC
 
Hello Jon

A message informs that the program has to close. This occured now e.g. when
I wanted to open the links you provided or when I wanted to write this
answer. I have to do this now with an other browser...

Ok, I had now a closer look at the error message (mind you it would be
easier if one could copy/paste it):

AppName: iexploreer.exe
App ver: 6.0.2900.2180
ModName: shdocvw.dll
ModVer: 6.0.2900.2919
Offset: 0006d3cc

If I understand this correct, this shdocvw.dll seem to be the problem. What
is this dll? What can I do? If it is of interest, I also could provide the
text file which goes with the error message; I saved it at one of the last
occasions.

Thanks for helping.

Marcel
 
MET said:
Hello Jon

A message informs that the program has to close. This occured now e.g. when
I wanted to open the links you provided or when I wanted to write this
answer. I have to do this now with an other browser...

Ok, I had now a closer look at the error message (mind you it would be
easier if one could copy/paste it):
Click to expand...


You can. There is no right-click menu but you can select it
(e.g. either by dragging with the mouse or doubleclicking on a word
and pressing Ctrl-a) and then copy to ClipBoard it by pressing Ctrl-c.

AppName: iexploreer.exe
Click to expand...


I hope this was a typo for iexplore.exe?
Otherwise you almost certainly would have a malware infection.

App ver: 6.0.2900.2180
ModName: shdocvw.dll
ModVer: 6.0.2900.2919
Offset: 0006d3cc

If I understand this correct, this shdocvw.dll seem to be the problem. What
is this dll?
Click to expand...


It is one of the main components of IE. iexplore.exe is just a shell.
shdocvw.dll and mshtml.dll are the real meat of it.

What can I do? If it is of interest, I also could provide the
text file which goes with the error message; I saved it at one of the last
occasions.
Click to expand...


More useful would probably be the Stack Back Trace
for the crashing task as captured by drwtsn32.log.
To find the appropriate SBT (in an English version of Windows)
find the last instance of FAULT -> prefixing a line which seems
related to your crash signature's Offset. E.g. it will probably
look something like this: FAULT -> 7776d3cc
Then scroll down some more to find that task's Stack Back Trace.

Thanks for helping.

Marcel
Click to expand...


HTH

Robert Aldwinckle
---
 
Hi

Robert Aldwinckle said:
You can. There is no right-click menu but you can select it
(e.g. either by dragging with the mouse or doubleclicking on a word
and pressing Ctrl-a) and then copy to ClipBoard it by pressing Ctrl-c.
Click to expand...

Thank you. Yes that works on the window with the general error information,
unfortunately it doesn't work with the detailed eror information...
I hope this was a typo for iexplore.exe?
Otherwise you almost certainly would have a malware infection.
Click to expand...

Yes, it's a typo and not a malware
It is one of the main components of IE. iexplore.exe is just a shell.
shdocvw.dll and mshtml.dll are the real meat of it.




More useful would probably be the Stack Back Trace
for the crashing task as captured by drwtsn32.log.
To find the appropriate SBT (in an English version of Windows)
find the last instance of FAULT -> prefixing a line which seems
related to your crash signature's Offset. E.g. it will probably
look something like this: FAULT -> 7776d3cc
Click to expand...

I tried this by using again the IE and a new crash. However, the data file
is so large that I wasn't able to locate the fault (with the new offset).
Without being able to copy/paste this content of this detailed report and
being able to search for the place in the text file, I don't seem to have a
chance to find the corresponding place and to copy it here into a posting.
The saved text file doesn't contain the stack information. It really looks as
I have to get used now to an other browser....

MET
 
MET said:
Hi



Thank you. Yes that works on the window with the general error information,
unfortunately it doesn't work with the detailed eror information...
Click to expand...


No but that isn't what you were having trouble copying anyway.

Supposedly there is a way to intercept that detailed information:
(I have never tried it.)

Yes, it's a typo and not a malware


I tried this by using again the IE and a new crash. However, the data file
is so large that I wasn't able to locate the fault (with the new offset).
Click to expand...


That is why I specifically hinted that if you were using a non-English
version of Windows you would have to use its localization of the word
FAULT. If you aren't sure how FAULT would translate in your language
see if there is a clue in the drwtsn32 help. E.g. Run... drwtsn32.exe
and then click on its Help link. When I do that the third Related Topics
article is Using the Dr. Watson log file. Scroll to the bottom of that
and see if you can figure out what the analogous keywords will be in your log.
Depending on how big your Help window is you may see it just above
some searchable text containing the words: stack back trace.
Press Ctrl-a to see all searchable text; otherwise it won't be clear that most
of the text in that page originates as graphic images. In fact, the line
I'm referring to is the only place where the string trace. occurs.
(I.e., the word trace suffixed by a period.)

Without being able to copy/paste this content of this detailed report and
being able to search for the place in the text file, I don't seem to have a
chance to find the corresponding place and to copy it here into a posting.
The saved text file doesn't contain the stack information. It really looks as
I have to get used now to an other browser....

MET
Click to expand...


Good luck

Robert
---
 
Hello Robert
That is why I specifically hinted that if you were using a non-English
version of Windows you would have to use its localization of the word
FAULT. If you aren't sure how FAULT would translate in your language
see if there is a clue in the drwtsn32 help. E.g. Run... drwtsn32.exe
and then click on its Help link. When I do that the third Related Topics
article is Using the Dr. Watson log file. Scroll to the bottom of that
and see if you can figure out what the analogous keywords will be in your log.
Depending on how big your Help window is you may see it just above
some searchable text containing the words: stack back trace.
Press Ctrl-a to see all searchable text; otherwise it won't be clear that most
of the text in that page originates as graphic images. In fact, the line
I'm referring to is the only place where the string trace. occurs.
(I.e., the word trace suffixed by a period.)
Click to expand...

I'm aware that certain expressions or text parts may be in the language of
my system.

Well, I didn't use DrWatson sofar, I didn't even know that it would be on my
computer... In the meantime I was also able to find the file Drwtsn32.log
which is located in a hidden folder; this after I made about 50 screen shots
of the error message... It's defenitely easier to work with copy/paste...
Here now the part which seems to indicate the type of error:

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0007fee8 77d5aa0e 3a529736 00000000 000923a1 *SharedUserSystemCall+0xc (FPO:
[0,0,0])
0007ff20 30001411 00000000 00000000 00000000 USER32!WaitMessage+0xc
0007ffc0 77e614c7 772a1a29 80000002 7ffdf000 OUTLOOK+0x1411
0007fff0 00000000 30001430 00000000 78746341
kernel32!GetCurrentDirectoryW+0x44

*----> Raw Stack Dump <----*
000000000007feec 0e aa d5 77 36 97 52 3a - 00 00 00 00 a1 23 09 00
....w6.R:.....#..
000000000007fefc 00 f0 fd 7f 1a 05 21 00 - 13 01 00 00 6e 20 00 00
.......!.....n ..
000000000007ff0c 00 00 00 00 38 62 e3 0d - 86 02 00 00 c4 01 00 00
.....8b..........
000000000007ff1c 01 00 00 00 c0 ff 07 00 - 11 14 00 30 00 00 00 00
............0....
000000000007ff2c 00 00 00 00 00 00 00 00 - 29 1a 2a 77 6f 15 00 30
.........).*wo..0
000000000007ff3c 00 00 00 30 00 00 00 00 - a1 23 09 00 01 00 00 00
....0.....#......
000000000007ff4c 29 1a 2a 77 02 00 00 80 - 00 f0 fd 7f 00 d0 f5 80
).*w............
000000000007ff5c a1 23 09 00 00 00 00 00 - 44 00 00 00 20 3a 09 00
..#......D... :..
000000000007ff6c 80 3a 09 00 98 3a 09 00 - 00 00 00 00 00 00 00 00
..:...:..........
000000000007ff7c 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
.................
000000000007ff8c 00 00 00 00 01 04 00 00 - 01 00 00 00 00 00 00 00
.................
000000000007ff9c 00 00 00 00 01 00 01 00 - 00 00 00 00 4c ff 07 00
.............L...
000000000007ffac 38 99 09 e1 e0 ff 07 00 - 48 24 00 30 b0 10 00 30
8.......H$.0...0
000000000007ffbc 00 00 00 00 f0 ff 07 00 - c7 14 e6 77 29 1a 2a 77
............w).*w
000000000007ffcc 02 00 00 80 00 f0 fd 7f - 4b 00 2e 00 c8 ff 07 00
.........K.......
000000000007ffdc 46 47 53 80 ff ff ff ff - 09 48 e7 77 10 12 e7 77
FGS......H.w...w
000000000007ffec 00 00 00 00 00 00 00 00 - 00 00 00 00 30 14 00 30
.............0..0
000000000007fffc 00 00 00 00 41 63 74 78 - 20 00 00 00 01 00 00 00
.....Actx .......
000000000008000c 4c 06 00 00 7c 00 00 00 - 00 00 00 00 20 00 00 00
L...|....... ...
000000000008001c 00 00 00 00 14 00 00 00 - 01 00 00 00 03 00 00 00
.................

Any suggestions on what to do to solve this error?

Marcel
 
....
Here now the part which seems to indicate the type of error:

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE -
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0007fee8 77d5aa0e 3a529736 00000000 000923a1 *SharedUserSystemCall+0xc (FPO:
[0,0,0])
0007ff20 30001411 00000000 00000000 00000000 USER32!WaitMessage+0xc
0007ffc0 77e614c7 772a1a29 80000002 7ffdf000 OUTLOOK+0x1411
0007fff0 00000000 30001430 00000000 78746341
kernel32!GetCurrentDirectoryW+0x44
Click to expand...


If that is from a crashing thread it is from a crash in Outlook not IE
so certainly not related to the Error Signature you started this
thread with.

Did you find how FAULT -> translates in your language?
You can't just look for any Stack Back Trace.
There are multiple threads and only one will have a FAULT ->
to indicate that they were involved in a crash.


---
 
Ok, here we go now with FAULT=FEHLER (in Greman):

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\SHDOCVW.dll -
Funktion: SHDOCVW!Ordinal231
7779d3b5 0cff or al,0xff
7779d3b7 b598 mov ch,0x98
7779d3b9 ef out dx,eax
7779d3ba ffff ???
7779d3bc ff15c4928077 call dword ptr [SHDOCVW+0xd92c4
(778092c4)]
7779d3c2 8b85a8efffff mov eax,[ebp-0x1058]
7779d3c8 3bc6 cmp eax,esi
7779d3ca 7417 jz SHDOCVW!Ordinal231+0x5d9c (7779d3e3)
7779d3cc 8b08 mov ecx,[eax]
7779d3ce 50 push eax
FEHLER ->7779d3cf ff5108 call dword ptr [ecx+0x8]
ds:0023:ee00e808=????????
7779d3d2 8b8594efffff mov eax,[ebp-0x106c]
7779d3d8 8b08 mov ecx,[eax]
7779d3da 6890917377 push 0x77739190
7779d3df 50 push eax
7779d3e0 ff5130 call dword ptr [ecx+0x30]
7779d3e3 8d8578efffff lea eax,[ebp-0x1088]
7779d3e9 50 push eax
7779d3ea e85185faff call SHDOCVW!Ordinal153+0xa4 (77745940)
7779d3ef 8b4dfc mov ecx,[ebp-0x4]
7779d3f2 8bc7 mov eax,edi
 
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