IE6 slow and hangs when launched

[artzelda]

It seems to take forever for IE6 to connect to the web when first launched
and it hangs or freezes until the connection is made. Once the web page is
downloaded everything is fine unless I try to launch another page from the
downloaded page. Then it freezes and hangs again. Below is the hizack this
log if this helps.
Logfile of HijackThis v1.99.1
Scan saved at 5:14:17 PM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
E:\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvraidservice.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Symantec\SYMANT~1\VPTray.exe
D:\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
D:\Acronis\TrueImageMonitor.exe
D:\Acronis\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
E:\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
D:\Symantec\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
E:\UPHClean\uphclean.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Arthur\Local Settings\Temporary Internet
Files\Content.IE5\G31GLXBO\hijackthis[1].exe
C:\WINDOWS\explorer.exe
E:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://my.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = e:\Pure CD
Ripper\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
"C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre6\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object -
{955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} -
E:\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -
{AE7CD045-E861-484f-8273-0445EE161910} - D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4}
- C:\Program Files\Common Files\Microsoft Shared\Encarta Web
Companion\2007\ENCWCBAR.DLL
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} -
E:\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] D:\Symantec\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] D:\Acronis\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] D:\Acronis\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common
Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Windows Defender] "E:\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NGServer] D:\Symantec\Ghost\ngserver.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk.disabled
O4 - Global Startup: PrintKey-Pro.lnk =
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &NeoTrace It! - E:\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Append to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download All by FlashGet -
E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet -
E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://D:\MICROS~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} -
E:\VisualRoute\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace -
{04849C74-016E-4a43-8AA5-1F01DE57F4A1} - E:\VisualRoute\vrie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
D:\MICROS~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} -
E:\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet -
{D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} -
E:\NEOTRA~1\NTXtoolbar.htm (HKCU)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment
1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) -
Unknown owner - D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec
Corporation - D:\Symantec\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. -
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Symantec Ghost Database Service (ngdbserv) - Symantec
Corporation - D:\Symantec\Ghost\bin\dbserv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - D:\Symantec\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation -
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
Unknown owner - C:\Program Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe

 

[PA Bear [MS MVP]]

1. We do not interpret or work with HijackThis logs in the public
newsgroups.

2. You're using a very old & outdated version of HijackThis.

3. When does your Symantec AntiVirus subscription expire and do you have a
Product ID?

4. What makes you suspect that hijackware is causing the problems? (I'm not
saying it isn't, just asking.)
~~~~~~~~~~~~~~~~~~

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjunction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

It seems to take forever for IE6 to connect to the web when first launched
and it hangs or freezes until the connection is made. Once the web page
is
downloaded everything is fine unless I try to launch another page from the
downloaded page. Then it freezes and hangs again. Below is the hizack
this
log if this helps.

Logfile of HijackThis v1.99.1
Scan saved at 5:14:17 PM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

<snip>

 

[TompangBuddy.Com]

Hello,

Try running IE with add-ons disabled

Start > Control Panel > Internet Options > Advanced (tab) > UNCHECK "Enable
third-party browser extensions" > OK

Run IE6 now.

If it works now, one of your add-ons is causing the problem. Start Internet
Explorer as normal, Tools, Manage Add-ons, Enable or Disable Add-ons.

Disable all the add-ons. Enable back third-party browser extensions in
Internet
Options.

Restart your browser and enable the add-ons one by one till the problem
appears and you get the culprit.


--
http://www.tompangbuddy.com
Share Cab, Carpool and Save Earth in Singapore

It seems to take forever for IE6 to connect to the web when first launched
and it hangs or freezes until the connection is made. Once the web page
is
downloaded everything is fine unless I try to launch another page from the
downloaded page. Then it freezes and hangs again. Below is the hizack
this
log if this helps.
Logfile of HijackThis v1.99.1
Scan saved at 5:14:17 PM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
E:\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvraidservice.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Symantec\SYMANT~1\VPTray.exe
D:\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
D:\Acronis\TrueImageMonitor.exe
D:\Acronis\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
E:\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
D:\Symantec\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
E:\UPHClean\uphclean.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Arthur\Local Settings\Temporary Internet
Files\Content.IE5\G31GLXBO\hijackthis[1].exe
C:\WINDOWS\explorer.exe
E:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://my.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = e:\Pure
CD
Ripper\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
"C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre6\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object -
{955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} -
E:\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -
{AE7CD045-E861-484f-8273-0445EE161910} - D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -
{E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program
files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion -
{147D6308-0614-4112-89B1-31402F9B82C4}
- C:\Program Files\Common Files\Microsoft Shared\Encarta Web
Companion\2007\ENCWCBAR.DLL
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} -
E:\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] D:\Symantec\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] D:\Acronis\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor]
D:\Acronis\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common
Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Windows Defender] "E:\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NGServer] D:\Symantec\Ghost\ngserver.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk.disabled
O4 - Global Startup: PrintKey-Pro.lnk =
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
present
O8 - Extra context menu item: &NeoTrace It! - E:\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Append to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download All by FlashGet -
E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet -
E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://D:\MICROS~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} -
E:\VisualRoute\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace -
{04849C74-016E-4a43-8AA5-1F01DE57F4A1} - E:\VisualRoute\vrie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
D:\MICROS~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} -
E:\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet -
{D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} -
E:\NEOTRA~1\NTXtoolbar.htm (HKCU)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime
Environment
1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) -
Unknown owner - D:\Adobe\Photoshop Elements
5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec
Corporation - D:\Symantec\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. -
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Symantec Ghost Database Service (ngdbserv) - Symantec
Corporation - D:\Symantec\Ghost\bin\dbserv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - D:\Symantec\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation -
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
Unknown owner - C:\Program Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe

 

[Kaja]

Well I can try to help but I need some information. What virus software do
you have installed? What if any malware/spyware programs do you have
installed? Are you up to date on all your Windows updates? Now try two
things for now: go to www.cccleaner.com and download this free cleaning
utility. On the Windows tab click analyze. This will show you how much
unnescary files it can clean off. hit run cleaner. Next go to
www.microsoft.com and go to the download center. Download the Malicious
software removal tool and install it. Run a full scan. It will take about
an hour and one half to two but it will let you know if you have any
malicious software on your computer. Both these options are free! get back
to me on the questions I asked you and let me know if these two suggestions
helped so I can improve my services
Kaja Tech Support

It seems to take forever for IE6 to connect to the web when first launched
and it hangs or freezes until the connection is made. Once the web page is
downloaded everything is fine unless I try to launch another page from the
downloaded page. Then it freezes and hangs again. Below is the hizack this
log if this helps.
Logfile of HijackThis v1.99.1
Scan saved at 5:14:17 PM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
E:\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvraidservice.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Symantec\SYMANT~1\VPTray.exe
D:\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
D:\Acronis\TrueImageMonitor.exe
D:\Acronis\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
E:\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
D:\Symantec\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
E:\UPHClean\uphclean.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Arthur\Local Settings\Temporary Internet
Files\Content.IE5\G31GLXBO\hijackthis[1].exe
C:\WINDOWS\explorer.exe
E:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://my.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = e:\Pure CD
Ripper\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
"C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre6\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object -
{955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} -
E:\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -
{AE7CD045-E861-484f-8273-0445EE161910} - D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4}
- C:\Program Files\Common Files\Microsoft Shared\Encarta Web
Companion\2007\ENCWCBAR.DLL
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} -
E:\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] D:\Symantec\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] D:\Acronis\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] D:\Acronis\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common
Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Windows Defender] "E:\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NGServer] D:\Symantec\Ghost\ngserver.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk.disabled
O4 - Global Startup: PrintKey-Pro.lnk =
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &NeoTrace It! - E:\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Append to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download All by FlashGet -
E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet -
E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://D:\MICROS~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} -
E:\VisualRoute\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace -
{04849C74-016E-4a43-8AA5-1F01DE57F4A1} - E:\VisualRoute\vrie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
D:\MICROS~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} -
E:\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet -
{D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} -
E:\NEOTRA~1\NTXtoolbar.htm (HKCU)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment
1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) -
Unknown owner - D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec
Corporation - D:\Symantec\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. -
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Symantec Ghost Database Service (ngdbserv) - Symantec
Corporation - D:\Symantec\Ghost\bin\dbserv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - D:\Symantec\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation -
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
Unknown owner - C:\Program Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe

 

[PA Bear [MS MVP]]

[Go away, please.]

Well I can try to help but I need some information. What virus software
do
you have installed? What if any malware/spyware programs do you have
installed? Are you up to date on all your Windows updates? Now try two
things for now: go to www.cccleaner.com and download this free cleaning
utility. On the Windows tab click analyze. This will show you how much
unnescary files it can clean off. hit run cleaner. Next go to
www.microsoft.com and go to the download center. Download the Malicious
software removal tool and install it. Run a full scan. It will take
about
an hour and one half to two but it will let you know if you have any
malicious software on your computer. Both these options are free! get
back
to me on the questions I asked you and let me know if these two
suggestions
helped so I can improve my services
Kaja Tech Support

It seems to take forever for IE6 to connect to the web when first
launched
and it hangs or freezes until the connection is made. Once the web page
is
downloaded everything is fine unless I try to launch another page from
the
downloaded page. Then it freezes and hangs again. Below is the hizack
this log if this helps.
Logfile of HijackThis v1.99.1
Scan saved at 5:14:17 PM, on 12/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
E:\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvraidservice.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Symantec\SYMANT~1\VPTray.exe
D:\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
D:\Acronis\TrueImageMonitor.exe
D:\Acronis\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
E:\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
D:\Symantec\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe
E:\UPHClean\uphclean.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Arthur\Local Settings\Temporary Internet
Files\Content.IE5\G31GLXBO\hijackthis[1].exe
C:\WINDOWS\explorer.exe
E:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://my.msn.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = e:\Pure
CD
Ripper\blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
"C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre6\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object -
{955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} -
E:\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper -
{AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -
{AE7CD045-E861-484f-8273-0445EE161910} - D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -
{E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program
files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion -
{147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} -
E:\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] D:\Symantec\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] D:\Acronis\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor]
D:\Acronis\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common
Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Windows Defender] "E:\Windows Defender\MSASCui.exe"
-hide O4 - HKLM\..\Run: [NGServer] D:\Symantec\Ghost\ngserver.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk.disabled
O4 - Global Startup: PrintKey-Pro.lnk =
E:\Warecentral\PrintKey-Pro\PKey_Pro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
present O8 - Extra context menu item: &NeoTrace It! -
E:\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Append to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://D:\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF -
res://D:\Adobe\Acrobat
8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download All by FlashGet -
E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet -
E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://D:\MICROS~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} -
E:\VisualRoute\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace -
{04849C74-016E-4a43-8AA5-1F01DE57F4A1} - E:\VisualRoute\vrie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
D:\MICROS~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common
Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} -
E:\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet -
{D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe O9 - Extra button: NeoTrace It! -
{9885224C-1217-4c5f-83C2-00002E6CEF2B} - E:\NEOTRA~1\NTXtoolbar.htm
(HKCU)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime
Environment
1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=26688
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) -
Unknown owner - D:\Adobe\Photoshop Elements
5.0\PhotoshopElementsFileAgent.exe O23 - Service: Symantec Event Manager
(ccEvtMgr) - Symantec Corporation - C:\Program Files\Common
Files\Symantec
Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation
- C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) -
Symantec
Corporation - D:\Symantec\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. -
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Symantec Ghost Database Service (ngdbserv) - Symantec
Corporation - D:\Symantec\Ghost\bin\dbserv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - D:\Symantec\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation -
D:\Symantec\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
Unknown owner - C:\Program Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe