IE6 - Random Crashes - Event ID1000

  • Thread starter Thread starter P Rouse
  • Start date Start date
P

P Rouse

I have a user who uses a standard build XP desktop built from a ghost
image. Lots of other users use this build without a problem. He,
however suffers lots of random crashes in IE6.

It's a XP machine with SP2 and all latest updates.

I have removed SP2 to see if this resolved the issue - no
We have given him 2 different PC's but using the same build - same
problems
We have deleted and re-created his roaming user profile - still
happens

The build is fine as is proved by the other users who work without an
issue.

I have posted the (less than helpful) event ID below - any one any
ideas?

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01/12/2004
Time: 10:40:00
User: N/A
Computer: WS-GWR-XXXXXXXXX
Description:
Faulting application iexplore.exe, version 6.0.2600.0, faulting module
unknown, version 0.0.0.0, fault address 0x62ef4d70.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion.Fail
0010: 75 72 65 20 20 69 65 78 ure..iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 36 e.6.0.26
0028: 30 30 2e 30 20 69 6e 20 00.0.in.
0030: 75 6e 6b 6e 6f 77 6e 20 unknown.
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0.
0040: 61 74 20 6f 66 66 73 65 at.offse
0048: 74 20 36 32 65 66 34 64 t.62ef4d
0050: 37 30 0d 0a 70..

Thanks for any assistance.

Paul
 
P Rouse said:
I have a user who uses a standard build XP desktop built from a ghost
image. Lots of other users use this build without a problem. He,
however suffers lots of random crashes in IE6.

It's a XP machine with SP2 and all latest updates.

I have removed SP2 to see if this resolved the issue - no
We have given him 2 different PC's but using the same build - same
problems
We have deleted and re-created his roaming user profile - still
happens

The build is fine as is proved by the other users who work without an
issue.

I have posted the (less than helpful) event ID below - any one any
ideas?

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01/12/2004
Time: 10:40:00
User: N/A
Computer: WS-GWR-XXXXXXXXX
Description:
Faulting application iexplore.exe, version 6.0.2600.0, faulting module
unknown, version 0.0.0.0, fault address 0x62ef4d70.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion.Fail
0010: 75 72 65 20 20 69 65 78 ure..iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 36 e.6.0.26
0028: 30 30 2e 30 20 69 6e 20 00.0.in.
0030: 75 6e 6b 6e 6f 77 6e 20 unknown.
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0.
0040: 61 74 20 6f 66 66 73 65 at.offse
0048: 74 20 36 32 65 66 34 64 t.62ef4d
0050: 37 30 0d 0a 70..

Thanks for any assistance.

Paul
Click to expand...

Does he have EXACTLY the same hardware as others using the same ghost image?
If not, you may well have to do a clean install and update of WinXP.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
Frank Saunders said:
Does he have EXACTLY the same hardware as others using the same ghost image?
If not, you may well have to do a clean install and update of WinXP.
Click to expand...


The machines are EXACTLY the same - any ideas?
 
Frank Saunders said:
I just reread your first message. The machine does not have SP2:
Faulting application iexplore.exe, version 6.0.2600.0
SP2 would be 6.0.2900.2180
Click to expand...

apologies - that was the error after I removed SP2. Heres on from when
he had sp2 installed:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 30/11/2004
Time: 10:30:47
User: N/A
Computer: WS-GWR-XXXXXXX
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module unknown, version 0.0.0.0, fault address 0x62ef4d70.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion.Fail
0010: 75 72 65 20 20 69 65 78 ure..iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e.6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180.
0030: 69 6e 20 75 6e 6b 6e 6f in.unkno
0038: 77 6e 20 30 2e 30 2e 30 wn.0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0.at.of
0048: 66 73 65 74 20 36 32 65 fset.62e
0050: 66 34 64 37 30 0d 0a f4d70..


Issue is still the same with SP2 or not.
 
P Rouse said:
apologies - that was the error after I removed SP2. Heres on from when
he had sp2 installed:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 30/11/2004
Time: 10:30:47
User: N/A
Computer: WS-GWR-XXXXXXX
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module unknown, version 0.0.0.0, fault address 0x62ef4d70.

Issue is still the same with SP2 or not.
Click to expand...

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If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
This issues occurs for him on freshly built machines (with no malware)
as well as older ones. I will scan for malware anyway but I doubt that
this is the cause of his problems.
I will let you know the result.

Thanks

Paul
 
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