IE6 Problem

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

I am finding that virtually every time I use IE6 in my
recently purchased computer running XP Pro SP1 that it
crashes and I get the "send error message" dialogue box
and whenever I click on this to send or not, all copies of
IE6 close immediately. Does anybody know the source and
fix for this bug?
 
-- First, be sure your antivirus software has the latest definitions and run
a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com
Note: you should always be well backed up before running an application of
this type.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.

Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
 
Joe,

I think this has been answered in another forum. If not, read below:

From: http://www.mvps.org/sramesh2k/IEFAQ.htm
----------------------------------------------------

When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the spyware DLL. Therefore, reinstalling Internet Explorer [in case of a spyware DLL] may not help.

To test with: Disable third-party browser extensions in Internet
Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG
--
Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer:
http://support.microsoft.com/?kbid=276393


--
Ramesh - Microsoft MVP
www.mvps.org/sramesh2k
----------------------------------------
Free Online Virus Scanners and Security Tests:
http://www.mvps.org/sramesh2k/Scanners.htm
----------------------------------------


I am finding that virtually every time I use IE6 in my
recently purchased computer running XP Pro SP1 that it
crashes and I get the "send error message" dialogue box
and whenever I click on this to send or not, all copies of
IE6 close immediately. Does anybody know the source and
fix for this bug?
 
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