IE6 problem and no boot disk

  • Thread starter Thread starter Rex of the frozen tundra
  • Start date Start date
R

Rex of the frozen tundra

I bought a computer from a catalog house that has been in
business for quite a while. It came preloaded with WinXP
Home edition. It did not come with a boot disk. 6 months
into owning it, I fouled up a software install and deleted
some IE6 files. I can dial in to my ISP successfully but
when IE6, it can't find the connection. I called the
outfit and they sent me a CD with a single file with
a .GHO extension. They told me it was a ghost image of
the original installation. Fine, but how do I run it?
Nothing in Windows (that I have found) will recognize it
or decompress it or even look at it.

Should it have come with this disk in the first place? Is
there a .CAB file somewhere in XP where I can freshen the
install? When I first fired up the computer, it dialed up
MicroSoft and registered the copy. Do I have a legal
copy? Did I get ripped?

Thanks, Rex
 
I bought a computer from a catalog house that has been in
business for quite a while. It came preloaded with WinXP
Home edition. It did not come with a boot disk. 6 months
into owning it, I fouled up a software install and deleted
some IE6 files. I can dial in to my ISP successfully but
when IE6, it can't find the connection. I called the
outfit and they sent me a CD with a single file with
a .GHO extension. They told me it was a ghost image of
the original installation. Fine, but how do I run it?
Nothing in Windows (that I have found) will recognize it
or decompress it or even look at it.

Should it have come with this disk in the first place? Is
there a .CAB file somewhere in XP where I can freshen the
install? When I first fired up the computer, it dialed up
MicroSoft and registered the copy. Do I have a legal
copy? Did I get ripped?

Thanks, Rex
Click to expand...

Ghost images are created by Symantec's "Norton Ghost" program. It is an
image of a hard drive. The image probably matches the contents of your hard
drive at the time the system was shipped to you. You need Norton's Ghost
program to use this file. Ghost is not something that everyone has laying
around so I don't know how the company that sent it to you expected you to
use the file.

Were you ripped off? Don't know.

Did they give you a Certificate of Authenticity for your XP copy? Even
though the method the company's providing to restore Windows would not
require that number, you should have one on record representing your
license for the WinXP software.

As a system builder, they are also required to provide you some way to
restore your Windows. So far, they have only given you half of what you
need : a ghost file with no means to use it. May need to call them up again
and find out just how they expect you to do that.

The MS site below is one way to find out if your copy of Windows is legit
and what to do if it isn't:

http://www.microsoft.com/resources/howtotell/windows/default.aspx?lang=ww
 
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