IE6 crashes when loading Faovrites menu

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G

Guest

I'm running latest version of IE6 post-SP2, with all MS security updates
installed. Recently, browser crashes ("Internet Explorer has encountered a
problem....") whenever attempting to open the Favorites menu. Importing a
different favorites file makes no difference. I could not find a way to
unload IE6, but I attempted to reload IE6 anyway using the MS download file
'ie6setup.exe'. However, this failed since the setup program recognized a
later version of IE already installed. Anyone know what's wrong, and how to
fix this? Is there a way to uninstall IE6?
 
Hi Keith :-)

You can not uninstall IE in XP, as it is a core part of the operating
system, and removal of any IE files could seriously damage the system.

Here are proper instructions to repair IE in XP:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/kb/318378/EN-US/
Be sure to visit Windows Update site and let it scan for all needed updates
and service packs afterward.


Hope this helps :-)

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Thanks a lot for the helpful advice. I was going to use the MS website to
repair/reinstall SP2 but thought to try using an earlier restore point to get
back to a functional IE configuration. This worked eventually (had to repeat
more than once), but still don't know what happened or why.

Again, thanks for the prompt and helpful/correct reply.

Keith
 
Hi Keith :-)
Thanks a lot for the helpful advice. I was going to use the MS website to
repair/reinstall SP2 but thought to try using an earlier restore point to
get
back to a functional IE configuration. This worked eventually (had to
repeat
more than once), but still don't know what happened or why.

Again, thanks for the prompt and helpful/correct reply.

Keith
Click to expand...

You're very welcome! Glad to hear you were able to resolve your problem.
Good job!

Thank you for posting back and letting us know what worked for you, and for
the benefit of other readers who might have a similar problem. :-)

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.
 
Okay, I finally found a fix for the problem.

Using information found in article KB318378 under the heading "Windows XP
and Windows XP SP1: Edit the registry and install Internet Explorer 6", (Even
though I have SP2), I edited the registry to allow me to reinstall IE 6.

After doing this IT STILL told me the same thing as before, "Setup has
encountered a newer version of Internet Explorer on this system. Setup cannot
continue. I rebooted and a message was displayed that read something like,
"IE has been removed from your system, would you like to clean up personal
settings?"

At first I resisted as I didn't want to loose these, but I could still not
reinstall IE. So I rebooted again and this time I choose "Yes" to delete my
personal settings.

At this point I opened IE and attempted to access the Favorite menu and
"Save" a new Favorite and all is well! I am most pleased!

I hope this helps someone else.

Dave
 
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