IE6 Connectivity problem

  • Thread starter Thread starter MartianMike
  • Start date Start date
M

MartianMike

A few days ago, IE6 cannot connect to any web site. As well, Outlook Express
downloads emails, but will not download the email graphics when requested.
Problems started after computer suddenly powered off. Here's more info:

1) Firefox connects without a problem.
2) I am running with XP Pro SP3.
3) I have tried "netsh winsock reset" to no effect.
4) Disabled my AVG firewall temporarily, no luck. I've scanned for viruses
and rootkits, AVG reports disks are clean.

Any ideas would be appreciated.
 
MartianMike said:
A few days ago, IE6 cannot connect to any web site. As well, Outlook Express
downloads emails, but will not download the email graphics when requested.
Problems started after computer suddenly powered off. Here's more info:

1) Firefox connects without a problem.
2) I am running with XP Pro SP3.
3) I have tried "netsh winsock reset" to no effect.
4) Disabled my AVG firewall temporarily, no luck. I've scanned for viruses
and rootkits, AVG reports disks are clean.

Any ideas would be appreciated.
Click to expand...


Error message when you start Internet Explorer in Windows XP
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
http://support.microsoft.com/kb/884838

Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

Method 3: Repair Internet Explorer 6 and Outlook Express 6 by using the
System File Checker in Windows XP
http://support.microsoft.com/kb/318378

IEFix - General purpose fix for Internet Explorer
http://windowsxp.mvps.org/IEFIX.htm
HTH,
nass
 
It may be a settings issue.
The first thing I do is check Tools-Internet Options-Connections
tab-LAN Settings and ensure "Use a proxy server...." is not checked.
(Mine resets occasionally, particularly after a power break or reset)

....Alan
 
Thanks for your help, that fixed the problem!

Alan Edwards said:
It may be a settings issue.
The first thing I do is check Tools-Internet Options-Connections
tab-LAN Settings and ensure "Use a proxy server...." is not checked.
(Mine resets occasionally, particularly after a power break or reset)

....Alan
Click to expand...
 
Thanks for your suggestions. The problem was that the "Yse Proxy" button was
somehow reset after the power off.

nass said:
MartianMike said:
A few days ago, IE6 cannot connect to any web site. As well, Outlook Express
downloads emails, but will not download the email graphics when requested.
Problems started after computer suddenly powered off. Here's more info:

1) Firefox connects without a problem.
2) I am running with XP Pro SP3.
3) I have tried "netsh winsock reset" to no effect.
4) Disabled my AVG firewall temporarily, no luck. I've scanned for viruses
and rootkits, AVG reports disks are clean.

Any ideas would be appreciated.
Click to expand...


Error message when you start Internet Explorer in Windows XP
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
http://support.microsoft.com/kb/884838

Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

Method 3: Repair Internet Explorer 6 and Outlook Express 6 by using the
System File Checker in Windows XP
http://support.microsoft.com/kb/318378

IEFix - General purpose fix for Internet Explorer
http://windowsxp.mvps.org/IEFIX.htm
HTH,
nass
Click to expand...
 
Glad you got it sorted and thanks for "Alan" Sugestions to check the Proxy
settings by going to the LAN settings under the connections tab.
Thanks for the feedback and good luck.
nass
 
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