ie won't open

  • Thread starter Thread starter gary
  • Start date Start date
G

gary

can someone please offer some help? when trying to open
internet explorer........i get this error message:

"microsoft internet explorer has encountered a prlblem and
needs to close. we are sorry for the inconvenience."

i did shut down and restart....did not work. when looking
at the error details it states:
mod name: kernel32.dll
i have spent the entire day researching the knowledge base
and so fsr, i have come up empty.......can't find anything
to fix the problem. i really could use help. thanks

gary
 
This happened to me yesterday. Uninstalling and
reinstalling IE did not help. Reinstalling Windows XP did
not help either. The file in question is in the C:\DOCUME~1
\ folder. Does this sound familiar to anyone?

There looks and smells like a virus.
 
I got same error message but different dll (winshow.dll)
This is what fixed it but...might only be
temporary...might be part of the mydoom virus.
If on XP..Go to start and click Control Panel (if not XP
get to my control panel)...then click the Internet
Properties Icon. Go to the Advanced tab....uncheck
the "Enable 3rd party file extensions"...click
apply....and then OK (if need be)...you might have to
restart. This fixed my problem for now....not sure what
future problems this might bring, if anything, but I can
now get online
 
Fran,
This is probably being caused by an adware, spyware, parasite program.

From Control Panel> Internet Options> Advanced uncheck "Enable third party
browser extensions." If that allows IE to run, then search for and remove
malware:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
You can re-enable browser extensions after the cleanup.

If unsuccessful, post back to this thread.

Don
--
Newsgroup replies preferred, but e-mail address is...
don_04[at]varnau[dot]org
- - - - - - - - -

Fran said:
This happened to me yesterday. Uninstalling and
reinstalling IE did not help. Reinstalling Windows XP did
not help either. The file in question is in the C:\DOCUME~1
\ folder. Does this sound familiar to anyone?

There looks and smells like a virus.
Click to expand...
[SNIP]
 
gary,
This is probably being caused by an adware, spyware, parasite program.

From Control Panel> Internet Options> Advanced uncheck "Enable third party
browser extensions." If that allows IE to run, then search for and remove
malware:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
You can re-enable browser extensions after the cleanup.

If unsuccessful, post back to this thread.

Don
 
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