Hi m3tallica
You don't mention the version of Windows you are using, which really is a
must when asking for help in the newsgroups, but, try the following as it
may apply
to your OS and see if it helps:
Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions
If this allows them to regain control over their IE then it means their
system is infected, and likely with a hijacker or other agressive malware.
But, they will then be able to download and run the removal and cleaning
tools listed below. (It is a good idea to recheck it after you have fully
cleaned your machine, as some third-party browser extensions and add-ons may
interfere with how Internet Explorer views certain Web pages)
If the above still does not allow them to have access to the Internet from
the infected machine, then they will need to download the necessary files
from another machine, burn to a CD or copy to a floppy, then install and run
them on the infected machine. Once they have regainded control of the IE,
they must update with the latest definitions and rerun the programs again to
make sure all scumware has been removed.
Be aware, your Anti-Virus won't detect all types of warez, Trojans, malware,
worms, etc., and neither can other adware or spyware related programs such
as AdAware and SpyBot. They don't have the proper definitions. They must
also be run in Safe Mode with Hidden Files enabled in order to fully scan
all files. Even if you have run such programs and nothing shows up, it does
not mean your system is clean. It takes a series of programs to fully clean
your machine. *Some very aggressive and damaging variants of malware can
replicate themselves repeatedly, or mutate, if not removed properly.* A
Repair will *not* remove the infection and may make things worse.
Follow all instructions carefully.
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
Download and install HiJackThis. This is one of the most important steps.
Follow all instructions carefully. This program should be run in Normal
mode.
How to download and install HiJackThis: Win 98-XP
http://www.download.com/HijackThis/3000-8022_4-10227353.html
Please.. DO NOT post your log HiJackThis log to this newsgroup. DO NOT
delete anything from the list yourself unless you are an experienced user of
this program. It is important that you post your log on one of the
HiJackThis Support Forums below and allow the experts there to analyze it
for you:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.p
(
http://www.dslreports.com/forum/security)
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums.
http://aumha.net/profile.php?mode=register
Please follow all pre- posting instructions below carefully to avoid having
your log deleted or ignored.
http://forum.aumha.org/viewtopic.ph...ghlight=&sid=b59f8de4de1850003b79b74558a4b58b)
All responders are volunteers and they are very busy, so please be patient.
Please see
http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.
Please post a link back here to your log at AumHa so that we can follow your
progress.
Hope this helps.
Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
My mate's stuck on our football fans forum website and IE crashes whenever
he
tries to navigate away from this website. He gets the following error:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName:
taskdir.dll
ModVer: 0.0.0.0 Offset: 00000002
Have suggested he virus scan and spyware/ad scan; all to no avail. He
can't
reinstall IE as he can't get away from this site when IE opens. Any
ideas?
)