ie will not run yet affects all other browser perfomance

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Guest

IE gives me an error when trying to start:

"Microsoft Visual C++ Runtime Library"

Runtime Error!

Program: C:\Program Files\Internet Explorer\explorer.exe

This application has requested the Runtime to terminate it in an unusual
way. Please contact the application's support team for more information.

It then does not start. No problem, I'll just use Netscape or Mozilla. Not
so fast. When starting these other browsers or with every link I click on
brings up this error message which then delays the opening of said link or
browser for 20 to 40 seconds. I cannot uninstall IE, it's not an option
under the Add/Remove Programs control panel. Before I PAY!!!! Microsoft to
unravel this program error of theirs, I'm wondering if anyone has any fixes.
It has taken me the better part of a half hour to navigate to this site and
make this post. I'm going crazy!!!!!

TIA,

Bill
 
billyboy14 said:
IE gives me an error when trying to start:

"Microsoft Visual C++ Runtime Library"

Runtime Error!

Program: C:\Program Files\Internet Explorer\explorer.exe

This application has requested the Runtime to terminate it in an unusual
way. Please contact the application's support team for more information.

It then does not start. No problem, I'll just use Netscape or Mozilla.
Not so fast. When starting these other browsers or with every link I
click on brings up this error message which then delays the opening of
said link or browser for 20 to 40 seconds. I cannot uninstall IE, it's
not an option under the Add/Remove Programs control panel. Before I
PAY!!!! Microsoft to unravel this program error of theirs, I'm wondering
if anyone has any fixes. It has taken me the better part of a half hour
to navigate to this site and make this post. I'm going crazy!!!!!

TIA,

Bill
Click to expand...

Try uninstalling "Google toolbar" from Control Panel -> Add/Remove programs.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home:
My Blog: http://blogs.dotnethell.it/vincent/
 
Unbelievable! It worked. The Google Toolbar has been there for years. I
wonder why it's causing problems now?

Anyway, Thanks for restoring my sanity!

Bill
 
billyboy14 said:
Unbelievable! It worked. The Google Toolbar has been there for years. I
wonder why it's causing problems now?

Anyway, Thanks for restoring my sanity!

Bill
Click to expand...

YW. Glad to help and thanks for the feedback, Bill.
Now you can try reinstalling Google Toolbar.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home:
My Blog: http://blogs.dotnethell.it/vincent/
 
This has been a common problem. Google automatically updates it's toolbar
in the background, and starting around last September, an update version (or
maybe the process itself) has been the cause of this error.

For the benefit of others, here's what Google Toolbar Support wrote me:

Our engineers are
currently investigating this issue now. Please feel free to provide the
following information to your users to resolve this difficulty, depending
on their skill set:

For your advanced users, we'd be extremely appreciative of any memory
dumps they could provide to us on any of these Toolbar attributed crashes.
Here's how:

To do so, please open and use Internet Explorer (IE) in a special
diagnostic mode. Once this error reproduces itself, IE will then create a
memory dump file. Please attach this memory dump file to your reply.
Here's the details:

Open IE with the diagnostic tool:
1. Please close all other instances of Internet Explorer.
2. Open a command prompt by clicking the Start button, > "Run," > type
"cmd" and press Enter.
3. Navigate to the folder that IE is installed in. For example, if you've
installed IE on your C: drive, type the following and press Enter:
"cd C:\Program Files\Internet Explorer\" (Without quotes).
4. Once you've navigated to the Internet Explorer folder, type the
following command (without quotes):

" ntsd -g iexplore.exe "

5. This will launch IE in s special diagnostic mode. (Note: please do not
close the command dialog window, we will need to use this window again
later).
6. If IE crashes, click "Yes" or "OK" to the crash window.
7. Next, switch back to the command dialog window, and type the following
(without quotes):

" .dump c:\dump.dmp " (Please note the initial dot before "dump")

8. Finally, please send us the file named "dump.dmp" directly under the
C:\ drive.

For non advanced users, simply instruct them to uninstall and reinstall
the latest version of the Google Toolbar from http://toolbar.google.com.
Details:

Some users have reported that uninstalling the Google Toolbar, and
reinstalling the latest version resolves this difficulty. Instructions for
the Microsoft Internet Explorer and Mozilla Firefox browsers appear below:


MICROSOFT INTERNET EXPLORER
1. Select "Settings" from the Windows "Start" menu.
2. Click on "Control Panel" and then "Add or Remove Programs."
3. Select "Google Toolbar for IE" and click the "Remove" button.
4. Once the Toolbar is uninstalled, please close all Microsoft Internet
Explorer windows. Then, reinstall the Google Toolbar by visiting
http://toolbar.google.com

MOZILLA FIREFOX
1. Click "Tools" at the top of your browser window.
2. Select "Extensions."
3. Select "Google Toolbar for Firefox" and click "Uninstall."
4. Close all Firefox windows.
5. Open a Mozilla Firefox window and visit http://toolbar.google.com

If users experience this difficulty after installing the latest version of
the Toolbar, please have them contact us directly.

We appreciate your assistance, and look forward to your reply.

Regards,
The Google Team
 
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