IE will not populate a form

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

Hello,
I have a client that has to access a wesite everyday. He is using XP Home.
The issue is that he has to take onhline training on this site and his test
forms and some reports will not popuate when he logs on. However he can do
this with another machine as the population occurs when he has logged on by
the website.

I have tried a few things including matching all settings of the other
machine's browser that work versus his and they are exactly the same.

Can the browser be damaged or broken?

Thanks for you advice in advance
Joe
 
Hi,
It's possible that a browser add-on or third-party program is causing this.

[XP SP2]
From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to
see if one of them is the culprit.
[IE6 Non XP SP2]
Internet Options> Advanced> uncheck "Enable third-party browser
extensions." If either of these helps, you still need to find the
troublesome program. BHO or add-on.
ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm will help identify
and remove add-ons.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.
- - -
Next, see #69 at http://windowsxp.mvps.org/IEFAQ.htm

Hope this helps,
Don
[MS MVP- IE]
 
Hello Don,

Thanks for the reply,

I will try this today as I am going to do work for them today.
I will post back and rate the response

Thank you
Joe

Don Varnau said:
Hi,
It's possible that a browser add-on or third-party program is causing this.

[XP SP2]
From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to
see if one of them is the culprit.
[IE6 Non XP SP2]
Internet Options> Advanced> uncheck "Enable third-party browser
extensions." If either of these helps, you still need to find the
troublesome program. BHO or add-on.
ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm will help identify
and remove add-ons.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.
- - -
Next, see #69 at http://windowsxp.mvps.org/IEFAQ.htm

Hope this helps,
Don
[MS MVP- IE]

Joe said:
Hello,
I have a client that has to access a wesite everyday. He is using XP Home.
The issue is that he has to take onhline training on this site and his test
forms and some reports will not popuate when he logs on. However he can do
this with another machine as the population occurs when he has logged on by
the website.

I have tried a few things including matching all settings of the other
machine's browser that work versus his and they are exactly the same.

Can the browser be damaged or broken?

Thanks for you advice in advance
Joe
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