IE uses 50% of CPU - I even tried reformatting

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  • Start date Start date
G

Guest

Internet explorer froze while on the Internet about a month ago. I was unable
to exit IE. I checked the task manager and iexplore.exe was using 50% of the
total CPU. I have two processors listed in the task manager so, iexplore.exe
uses one processor completely. I could not restart the computer from the
start menu. Ultimately, I had to hold down the power button. After powering
up I scanned the computer with Trend Micro’s anti-virus and nothing was
found. I also scannned with the lasted versions of Spybot SD and Ad-aware.
That also did not work. About an hour later it occurred again. I downloaded
Trend Micro’s HouseCall and it did not find anything either. I had IE6 so, I
thought upgrading to IE7 would fix the problem. Unfortunately, it did not
and after a couple of days it crashed again. I stopped using IE7 and starting
using Mozilla firefox and still iexplore.exe process would begin to hog 50%
of my CPU’s cycles. At this point I gave up and decided to reformat the
computer. You would think that this would do the trick. Just my luck it
crashed yet again after a couple of days.

Windows XP Pro - all update patches installed.

The following is a hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 2:12:39 PM, on 5/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
C:\WINDOWS\TEMP\IVEC73.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\IBMTOOLS\UTILS\ibmprc.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\WINDOWS\system32\FSRremoS.EXE
C:\Program Files\Adobe\Adobe Version Cue
CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Trend Micro\Client Server Security Agent\Pop3Trap.exe
C:\Documents and Settings\george efinger\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://192.168.1.50/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910}
- C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [UC_Start] C:\Program Files\IBM\Updater\\ucstartup.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend
Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe
Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe
Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKCU\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By
IBM\ibmmessages.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program
Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program
Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/WinNTChk.cab
O16 - DPF: {08D75BB0-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment SetupINICtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/setupini.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment SetupCtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/setup.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) -
https://it-2.zion.efinger1.com/SMB/console/html/root/AtxEnc.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment ObjRemoveCtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/RemoveCtrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177447671125
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment
1.6.0) -
http://javadl-esd.sun.com/update/1.6.0/jinstall-6u1-windows-i586-jc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Zion.Efinger1.com
O17 - HKLM\Software\..\Telephony: DomainName = Zion.Efinger1.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Zion.Efinger1.com
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common
Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program
Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file
missing)
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation -
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program
Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program
Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan
(ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server
Security Agent\ntrtscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall
(OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server
Security Agent\OfcPfwSvc.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner -
C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -
Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten)
- Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security
Agent\tmlisten.exe
 
Hi Pascal,

First up, try running IE without any Addons
(Start>Programs>Accessories>System Tools>Internet Explorer (noAddons). If
the problem disappears then you will know it is an addon toolbar/BHO,
although all of your addons listed do not look suspicious.

Maybe....

Is your computer from HP? If so check with hp.com for any driver updates for
your machine.

How did I know?

DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
Click to expand...
Is from HP...

You will find the IE7 release notes at
http://msdn.microsoft.com/library/d...-us/IETechCol/cols/dnexpie/ie7_css_compat.asp

which lists some of the known driver and addons that have caused problems
with IE7.

Regards.
Pascal said:
Internet explorer froze while on the Internet about a month ago. I was
unable
to exit IE. I checked the task manager and iexplore.exe was using 50% of
the
total CPU. I have two processors listed in the task manager so,
iexplore.exe
uses one processor completely. I could not restart the computer from the
start menu. Ultimately, I had to hold down the power button. After
powering
up I scanned the computer with Trend Micro's anti-virus and nothing was
found. I also scannned with the lasted versions of Spybot SD and
Ad-aware.
That also did not work. About an hour later it occurred again. I
downloaded
Trend Micro's HouseCall and it did not find anything either. I had IE6 so,
I
thought upgrading to IE7 would fix the problem. Unfortunately, it did not
and after a couple of days it crashed again. I stopped using IE7 and
starting
using Mozilla firefox and still iexplore.exe process would begin to hog
50%
of my CPU's cycles. At this point I gave up and decided to reformat the
computer. You would think that this would do the trick. Just my luck it
crashed yet again after a couple of days.

Windows XP Pro - all update patches installed.

The following is a hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 2:12:39 PM, on 5/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
C:\WINDOWS\TEMP\IVEC73.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\IBMTOOLS\UTILS\ibmprc.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\WINDOWS\system32\FSRremoS.EXE
C:\Program Files\Adobe\Adobe Version Cue
CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Trend Micro\Client Server Security Agent\Pop3Trap.exe
C:\Documents and Settings\george efinger\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://192.168.1.50/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class -
{AE7CD045-E861-484f-8273-0445EE161910}
- C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog
Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [UC_Start] C:\Program Files\IBM\Updater\\ucstartup.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend
Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe
Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe
Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKCU\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By
IBM\ibmmessages.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"
/background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Convert link target to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF -
res://C:\Program Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program
Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program
Files\Adobe\Adobe Acrobat
7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/WinNTChk.cab
O16 - DPF: {08D75BB0-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment SetupINICtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/setupini.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment SetupCtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/setup.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) -
https://it-2.zion.efinger1.com/SMB/console/html/root/AtxEnc.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition
Web-Deployment ObjRemoveCtrl Class) -
https://it-2.zion.efinger1.com/officescan/console/ClientInstall/RemoveCtrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177447671125
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime
Environment
1.6.0) -
http://javadl-esd.sun.com/update/1.6.0/jinstall-6u1-windows-i586-jc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain =
Zion.Efinger1.com
O17 - HKLM\Software\..\Telephony: DomainName = Zion.Efinger1.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain =
Zion.Efinger1.com
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common
Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program
Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service
(file
missing)
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation -
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program
Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner -
C:\Program
Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan
(ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server
Security Agent\ntrtscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall
(OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client
Server
Security Agent\OfcPfwSvc.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner -
C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -
Analog Devices, Inc. - C:\Program Files\Analog
Devices\SoundMAX\SMAgent.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener
(tmlisten)
- Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security
Agent\tmlisten.exe
Click to expand...
 
Rob,

I have an IBM and on their website they have a nifty utility which is
similar to windows update except it is for device driver updates. I updated
the machine yesterday and will try that first. I hope that is the problem
and not IE add-ons. It would take a while to search for the add-on culprit.
I wasted enough time on the problem. I thank you for your assistance. I
will post next Thursday if there is no problem. It usually takes 2 days for
the problem to show again.

Thanks again,
Pascal
 
Rob,

It happened again. I was on yahoo.com when IE7 froze. The status bar on IE
displayed it was trying to download from ad.doubleclick. This does not mean
definitively that it is double click because I was on the site for a while
before this occurred. The task manager showed that iexplore.exe was using 50%
of the CPU.

I went to the start menu and clicked to restart the machine then a dialog
box said MCI Command handling Windows was not responding, end now.
Everything disappeared and only the wallpaper was seen not even the taskbar
was showing. I was able to move the mouse around without any problems or
delays. Waited around a 2 minutes and the system finely shutdown and began
the restart process.

After I restarted the machine, I deleted Internet History, cookies,
temporary Internet files, windows temp folder, prefetch, Java cache, and
recycle bin. Then I opened IE7 and typed in the google toolbar and hit the
enter key and IE7 froze. I waited about 1 minute and hit the “X†to close
IE7 then hit the End Now and Don’t Send dialog boxes. Opened the task
manager and saw iexplore.exe was using 50% of the CPU again (Data: 27 MB
memory usage, 416 Handles, 1 thread). I tried to end task from the task
manager with no success.

I tried to view IE7 help from the drop down help menu and that also froze
so, I tried to close everything. I received the End Now dialog boxes for:
rundll32.exe
MCI Command handle window
ctfmon (Alternative User Input Text Input Processor)

Then I went to the start menu and click restart. After about 1 minute I
received “Please wait… Closing Network Connections†message which stayed for
5 minutes then I held down the power button to force shutdown.

At this point I will only use IE7 without any add-ons for about a week and
if there is not any problems I will check one by one the add ons.

This is a nightmare.
Thank you again for you help.
 
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