IE shuts down - urlmon.dll

  • Thread starter Thread starter Paula
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Paula

Hi, All,

Using XP Pro, having problem with IE 'encountering a problem and shutting
down' - module urlmon.dll. I went to Microsoft website and ran regsvr32
urlmon.dll, and the other dlls as suggested. I still get the shut down and
urlmon.dll module showing up.

Any suggestions? I have not added software or made changes to system. I
have tried to restore to an earlier time, but continue to get the same
issue.

All help appreciated.

Paula
 
Paula said:
Hi, All,

Using XP Pro, having problem with IE 'encountering a problem and shutting
down' - module urlmon.dll. I went to Microsoft website and ran regsvr32
urlmon.dll, and the other dlls as suggested. I still get the shut down and
urlmon.dll module showing up.

Any suggestions? I have not added software or made changes to system. I
have tried to restore to an earlier time, but continue to get the same
issue.

All help appreciated.

Paula
Click to expand...

Hi Paula,
Do you have any third-party toolbars install, have a look in the Add/Remove
Programs and see if there is any toolbar there and uninstall it then run Disk
Clean up and see if the issue will resolve.

If you don't have the above try this:

*Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256


Then open a run command and type in:
iexplorer /rereg click [OK] and let it run then Reboot/Restart your
machine, does it help?.

Or open a run command again and type in:
sfc /scannow click [OK] and let it run then Reboot your machine.


Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
I will assume the system is clean and running an up2date Anti-Virus
application, so try to capture the Process that causing this crash, either by
downloading the Process explorer from Ms site or by Task manager.
HTH.
nass
 
nass said:
Paula said:
Hi, All,

Using XP Pro, having problem with IE 'encountering a problem and shutting
down' - module urlmon.dll. I went to Microsoft website and ran regsvr32
urlmon.dll, and the other dlls as suggested. I still get the shut down and
urlmon.dll module showing up.

Any suggestions? I have not added software or made changes to system. I
have tried to restore to an earlier time, but continue to get the same
issue.

All help appreciated.

Paula
Click to expand...

Hi Paula,
Do you have any third-party toolbars install, have a look in the Add/Remove
Programs and see if there is any toolbar there and uninstall it then run Disk
Clean up and see if the issue will resolve.

If you don't have the above try this:

*Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256


Then open a run command and type in:
iexplorer /rereg click [OK] and let it run then Reboot/Restart your
machine, does it help?.

Or open a run command again and type in:
sfc /scannow click [OK] and let it run then Reboot your machine.


Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
I will assume the system is clean and running an up2date Anti-Virus
application, so try to capture the Process that causing this crash, either by
downloading the Process explorer from Ms site or by Task manager.
HTH.
nass
Click to expand...

Forget this hotfix:
Internet Explorer stops responding or shuts down when it downloads a
compressed metadata assembly
http://support.microsoft.com/kb/841237
 
Paula said:
Hi, All,

Using XP Pro, having problem with IE 'encountering a problem and shutting
down' - module urlmon.dll. I went to Microsoft website and ran regsvr32
urlmon.dll, and the other dlls as suggested. I still get the shut down
and urlmon.dll module showing up.

Any suggestions? I have not added software or made changes to system. I
have tried to restore to an earlier time, but continue to get the same
issue.

All help appreciated.

Paula
Click to expand...

Did you recently install "Security Update for Windows XP (KB942615)?

========
Go to Control Panel > Add or Remove Programs

Now check the box for Show Updates.

Scroll to the bottom and look for KB942615.
=========

If you did, you may want to uninstall it (temporarily) to see if your
problem with urlmon.dll goes away. It did for me.

This issue is discussed in a recent thread in this very newsgroup titled
"KB942615 - bad MS Update - help".

Or you can go to the Google representation of the thread at:

http://tinyurl.com/yrj37k

or

http://tinyurl.com/yworj6


Here are some other possibilities that have been bandied about. But I have
not tried them.

1) We have seen this issue in our environment. We found that if you go into
Internet Explorer, Tool, Internet Options, Advanced and take the check out
of Use HTTP 1.1 This will fix the problem.

2) Replace IE6 with IE7.

3) Reboot TWICE after installing this update (KB942615)..
 
Uninstalling this seemed to fix the problem. I noticed there were several
other files associated with it and there was a message that removal of this
file could impact the performance of the other files. My system is
functioning at a slower pace than before. Could this be related?

Also, I checked to be certain I had updates set to be downloaded but not
filed until I reviewed them. But, the system overrode my setting and
installed them automatically. And, yes, this 'nasty' file was there again.
Any thoughts on what gremlin causes the auto install to reset itself?

Thanks to all for the replies. I will keep them handy if this fix doesn't
stay.

Paula
 
Paula said:
Uninstalling this seemed to fix the problem. I noticed there were
several other files associated with it and there was a message that
removal of this file could impact the performance of the other files.
My system is functioning at a slower pace than before. Could this be
related?
Also, I checked to be certain I had updates set to be downloaded but
not filed until I reviewed them. But, the system overrode my setting
and installed them automatically. And, yes, this 'nasty' file was
there again. Any thoughts on what gremlin causes the auto install to
reset itself?
Thanks to all for the replies. I will keep them handy if this fix
doesn't stay.

Paula
Click to expand...

This is displayed when you remove any hotfix-ignore it.

I really can't say-run defrag and see if it helps.

This is why I have automatic updates turned OFF and I install them manually,
 
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