IE problem

  • Thread starter Thread starter Karen
  • Start date Start date
K

Karen

Every few minutes I get a pop-up with the message:
Microsoft Internet Explorer has encountered a problem and
needs to close...Then I have to click to send error
report. My browser then closes.
The AppName is iexplore.exe,
AppVer is 6.0.2800.1106, ModName is excjqpy.dll, ModVer is
1.0.0.1, OffSet is 0000364a

Thank you for any help
 
Mike said:
I found the following post on this subject, as I have this
problem every time I open my browser.

http://support.microsoft.com/default.aspx?scid=kb;en-us;810887
Click to expand...

Mike,

Karen does not have the same issue as that article.
Note the Error Signature she has and compare it with
the Error Signature specified by the article.

Note also that we might assume that the latest cumulative
patch Q822925 may well supersede the fix mentioned
by the article anyway since the version of mshtml.dll
you could now have from it would be 6.0.2800.1226
(i.e. a greater build number than the 6.0.2800.1050
mentioned by the article).


HTH

Robert Aldwinckle
---
 
The AppName is iexplore.exe,
AppVer is 6.0.2800.1106, ModName is excjqpy.dll, ModVer is
1.0.0.1, OffSet is 0000364a
Click to expand...

Karen,

That module is not a standard module. So one potentially
useful assumption would be that it originates from some
incompatible third-party source (sometimes classed as "malware").

In any case one way to proceed to diagnose the symptom
would be to see if there is any way to identify the source
of that module, e.g. use Search Companion (press Win-F)
and find where it resides on your harddrive, then check its
Properties (press Alt-Enter). If there is insufficient identifying
information that way try dragging the module to an open Notepad
window and browse the binary looking for strings such as copyright,
registry keys, etc. (Note the registry keys will be doublebyte strings
so you would have to spot them as sequences of text characters
interleaved by nulls (which Notepad will show as spaces).)

Alternatively you could simply assume that the source of the problem
is "bad BHO" or "spyware", then use tools such as BHODemon (from
DefinitiveSolutions) or Ad-Aware (from LavaSoftUSA) or SpybotSD
(from Patrick M. Kolla) and hope that they are aware of a problem
involving that module.

Other regular responders provide more detailed instructions and links
for this last approach. Unfortunately a search of both the Google web
and Google Groups databases for excjqpy came up empty (except
for your post). However, you will see that some kinds of spyware
apparently use random names for their .dll so it may not be as big
a problem to deal with as it might be otherwise.


Good luck

Robert Aldwinckle
 
Exact same here! Am trying workthrough with Yahoo computer
group. I was directed to this page:
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;310116
and followed all instructions to disable this problem in
my Windows 98, second edition.

Now I'm exactly gettin an old prompt box I haven't seen
for awhile that reads: ""This program has performed an
illegal operation...etc." You click close on that and a
second box appears, "An error has occurred in Internet
Explorer. Internet Explorer will now close. If you
continue to experience problems, please restart your
computer.""

I'm proud to give my Christian name and say I'd like to
see Gates hanged for some of this scum, and his lack of
toll free numbers where people can be walked through some
good solutions on interminably annoying stuff like this.
 
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