IE/OE "not connected"

[Guest]

Two weeks ago I deleted Netscape 7 and downloaded Netscape 9 to my Windows
XP. Since then, both IE7 & OE6 give me the message, "You are offline; The web
page is unavailable." But that happens when I had connected to the internet
via Earthlink, and Mozilla was working fine on the internet.

Yesterday I had a cable modem installed, so I am now online all the time,
but I still get that message. I'm able to use OE by clicking on "Try again,"
but the problem is a real pain. Clicking on a hyperlink within e-mail does
not work either.

Any ideas about how to solve this? Neither the Earthlink nor the
Time-Warner Cable tech support folks had any ideas. I'd sure appreciate some
help!

 

[PA Bear]

Even if you're not running IE7, see...

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.

 

[Guest]

Thanks, PA Bear, for the ideas. Did # 1-3. For #4, couldn't find any
Critical Updates, and the Root Certificates (2002) download wouldn't install
because I have something newer. Couldn't find any other Root Certificates
download that seemed applicable. Did #5. So I still have the same problems.

Even if you're not running IE7, see...

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

Two weeks ago I deleted Netscape 7 and downloaded Netscape 9 to my Windows
XP. Since then, both IE7 & OE6 give me the message, "You are offline; The
web page is unavailable." But that happens when I had connected to the
internet via Earthlink, and Mozilla was working fine on the internet.

Yesterday I had a cable modem installed, so I am now online all the time,
but I still get that message. I'm able to use OE by clicking on "Try
again," but the problem is a real pain. Clicking on a hyperlink within
e-mail does not work either.

Any ideas about how to solve this? Neither the Earthlink nor the
Time-Warner Cable tech support folks had any ideas. I'd sure appreciate
some help!

 

[PA Bear]

Let me get this straight: You uninstalled "Security Update for Windows
Internet Explorer (KB939653)", rebooted, and Windows Update didn't offer it
to you again?

The above notwithstanding...

OE Tools > Accounts > Mail > [account] > Properties > Connection > Always
connect using... (uncheck this option).

[Control Panel > Add/Remove Programs >] Set Program Access and Defaults >
(configuration that's already checked) > Browser: Internet Explorer *must*
be selected here.

If no joy, see:

Hyperlinks do not work in Outlook Express after you upgrade to Internet
Explorer 7:
http://support.microsoft.com/kb/929867

How do I get HTTP hyperlinks in OE to open IE, when I click them?
http://www.oehelp.com/ielnk.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

Thanks, PA Bear, for the ideas. Did # 1-3. For #4, couldn't find any
Critical Updates, and the Root Certificates (2002) download wouldn't
install
because I have something newer. Couldn't find any other Root Certificates
download that seemed applicable. Did #5. So I still have the same
problems.

Even if you're not running IE7, see...

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided
by an anti-spyware application (except for Windows Defender; includes
Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it
instead of disabling it. You're "working without a net" now: Don't to
ANYTHING else online (e.g., browsing; reading email; chatting) except #4
below until your anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical
Updates offered. If "Root Certificates" update is listed in the Optional
Updates category, you might install it, too, to take full advantage of
IE7's additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--

Two weeks ago I deleted Netscape 7 and downloaded Netscape 9 to my
Windows
XP. Since then, both IE7 & OE6 give me the message, "You are offline;
The
web page is unavailable." But that happens when I had connected to the
internet via Earthlink, and Mozilla was working fine on the internet.

Yesterday I had a cable modem installed, so I am now online all the
time,
but I still get that message. I'm able to use OE by clicking on "Try
again," but the problem is a real pain. Clicking on a hyperlink within
e-mail does not work either.

Any ideas about how to solve this? Neither the Earthlink nor the
Time-Warner Cable tech support folks had any ideas. I'd sure appreciate
some help!