IE Maintenance settings stopped working since XP SP2

[Guest]

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title or
home page url etc. If they log in to XP Sp1 first then it is set. We have
2000 student users, so getting each to login in this way is not an option.
(login script and autodetect are not preferred options for setting proxy for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper is not
retained (setting shows in control panel, but picture is not shown), but is
reapplied if user selects to customise desktop (but does not need to change
anything). Do not know if this is connected (given active desktop is web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates - but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA

 

[Mark Renoden [MSFT]]

Hi

If you're redirecting Application Data, then what you're experiencing is a
known issue that Microsoft is investigating. There is currently no fix and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks Mark. Yes we are redirecting Application Data and will log an incident.

Not sure not redirecting application data is an option with many students
using roaming profiles and logging into any one of several hundred PCs. They
also use an increasingly wide range of software so copying these settings
across with the profile each login will probably put pressure on LAN. (unless
my understanding is wrong)

Does this also explain the desktop wallpaper problem - or should I be
looking elsewhere for this?
TIA
Andy

Hi

If you're redirecting Application Data, then what you're experiencing is a
known issue that Microsoft is investigating. There is currently no fix and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not
pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title or
home page url etc. If they log in to XP Sp1 first then it is set. We have
2000 student users, so getting each to login in this way is not an option.
(login script and autodetect are not preferred options for setting proxy
for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper is
not
retained (setting shows in control panel, but picture is not shown), but
is
reapplied if user selects to customise desktop (but does not need to
change
anything). Do not know if this is connected (given active desktop is web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates - but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA

 

[Mark Renoden [MSFT]]

Hi

I don't think this is related to the desktop wallpaper. You could always
create a test user with app data redirection turned off and see. I'd be
looking at things like:

A. Can the user get to the wallpaper image?

B. Does GPResult /z (Windows XP) or GPResult /v (Windows 2000) show the
policy applying?

C. What does more detailed logging suggest? ...

221833 How to enable user environment debug logging in retail builds of
Windows
http://support.microsoft.com/?id=221833

D. If you create a test user in a new OU and apply a GPO that only sets the
wallpaper, do you have a problem? If not, divide and conquor against other
policy settings to see if there's some kind of conflict.

HTH
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks Mark. Yes we are redirecting Application Data and will log an
incident.

Not sure not redirecting application data is an option with many students
using roaming profiles and logging into any one of several hundred PCs.
They
also use an increasingly wide range of software so copying these settings
across with the profile each login will probably put pressure on LAN.
(unless
my understanding is wrong)

Does this also explain the desktop wallpaper problem - or should I be
looking elsewhere for this?
TIA
Andy

Hi

If you're redirecting Application Data, then what you're experiencing is
a
known issue that Microsoft is investigating. There is currently no fix
and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no
rights.

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not
pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance
settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title
or
home page url etc. If they log in to XP Sp1 first then it is set. We
have
2000 student users, so getting each to login in this way is not an
option.
(login script and autodetect are not preferred options for setting
proxy
for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper is
not
retained (setting shows in control panel, but picture is not shown),
but
is
reapplied if user selects to customise desktop (but does not need to
change
anything). Do not know if this is connected (given active desktop is
web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates -
but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA

 

[Guest]

Thanks again Mark, and for later reply about wallpaper which I will follow up.

I have tried logging the incident so I can be informed when the fix appears.
I have tried online chat and telephone but the only response I get is to buy
in professional support because they cannot solve the problem there and then.
They even closed the incident (SRZ041122002000) which was started and
included your initial response.

This seems crazy when all I need is to be added to a mailing list to be
informed once a fix is available. Even more so when we are already technet
plus subscribers and XP SP2 support appears to be free - providing they can
answer the question.

Please can you confirm I am not missing something in terms of how I can
register to receive the desired information (notification of fix and
hopefuilly the fix itself).

TIA
Andy Hawkins

Hi

If you're redirecting Application Data, then what you're experiencing is a
known issue that Microsoft is investigating. There is currently no fix and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not
pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title or
home page url etc. If they log in to XP Sp1 first then it is set. We have
2000 student users, so getting each to login in this way is not an option.
(login script and autodetect are not preferred options for setting proxy
for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper is
not
retained (setting shows in control panel, but picture is not shown), but
is
reapplied if user selects to customise desktop (but does not need to
change
anything). Do not know if this is connected (given active desktop is web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates - but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA

 

[Mark Renoden [MSFT]]

Hi Andy

Things may differ slightly region to region but you should be able to call
Microsoft and have a case opened. Describe the problem and advise that you
believe it's a known issue that Microsoft is investigating. I believe the
way support would work in my region is that they may take credit card
details but ultimately the issue would be closed as a bug or hotfix and you
wouldn't be charged.

HTH
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks again Mark, and for later reply about wallpaper which I will
follow up.

I have tried logging the incident so I can be informed when the fix
appears.
I have tried online chat and telephone but the only response I get is to
buy
in professional support because they cannot solve the problem there and
then.
They even closed the incident (SRZ041122002000) which was started and
included your initial response.

This seems crazy when all I need is to be added to a mailing list to be
informed once a fix is available. Even more so when we are already technet
plus subscribers and XP SP2 support appears to be free - providing they
can
answer the question.

Please can you confirm I am not missing something in terms of how I can
register to receive the desired information (notification of fix and
hopefuilly the fix itself).

TIA
Andy Hawkins

Hi

If you're redirecting Application Data, then what you're experiencing is
a
known issue that Microsoft is investigating. There is currently no fix
and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no
rights.

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not
pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance
settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title
or
home page url etc. If they log in to XP Sp1 first then it is set. We
have
2000 student users, so getting each to login in this way is not an
option.
(login script and autodetect are not preferred options for setting
proxy
for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper is
not
retained (setting shows in control panel, but picture is not shown),
but
is
reapplied if user selects to customise desktop (but does not need to
change
anything). Do not know if this is connected (given active desktop is
web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates -
but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA

 

[Mark Renoden [MSFT]]

Hi Andy

There's a fix for this now - 888254. It requires a new registry key and
values also. If you contact Microsoft, you'll be able to get the fix.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Andy

Things may differ slightly region to region but you should be able to call
Microsoft and have a case opened. Describe the problem and advise that
you believe it's a known issue that Microsoft is investigating. I believe
the way support would work in my region is that they may take credit card
details but ultimately the issue would be closed as a bug or hotfix and
you wouldn't be charged.

HTH
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no
rights.

Thanks again Mark, and for later reply about wallpaper which I will
follow up.

I have tried logging the incident so I can be informed when the fix
appears.
I have tried online chat and telephone but the only response I get is to
buy
in professional support because they cannot solve the problem there and
then.
They even closed the incident (SRZ041122002000) which was started and
included your initial response.

This seems crazy when all I need is to be added to a mailing list to be
informed once a fix is available. Even more so when we are already
technet
plus subscribers and XP SP2 support appears to be free - providing they
can
answer the question.

Please can you confirm I am not missing something in terms of how I can
register to receive the desired information (notification of fix and
hopefuilly the fix itself).

TIA
Andy Hawkins

Hi

If you're redirecting Application Data, then what you're experiencing is
a
known issue that Microsoft is investigating. There is currently no fix
and
the workaround is not to redirect Application Data.

My suggestion would be to log a case with Microsoft so that you can
establish a contact and be notified when a fix is available.

Kind regards
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: (e-mail address removed)

Please note you'll need to strip ".online" from my email address to
email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no
rights.

Have used GPO OK for a while with W2K and Xp SP1 wkstns, but do not
pretend
to be an expert. New XP Sp2 wkstns do not pick up IE Maintenance
settings.

Server is W2K SP4.

Have upgraded GPO templates with Xp SP2 versions on XP SP2 admin
wkstn.

If a user only logs in to XP SP2 then IE does not set proxy, or title
or
home page url etc. If they log in to XP Sp1 first then it is set. We
have
2000 student users, so getting each to login in this way is not an
option.
(login script and autodetect are not preferred options for setting
proxy
for
various reasons)

Have also noticed that user setting of active desktop .jpg wallpaper
is
not
retained (setting shows in control panel, but picture is not shown),
but
is
reapplied if user selects to customise desktop (but does not need to
change
anything). Do not know if this is connected (given active desktop is
web
based).

Suspect answer may lie in 600+ new IE settings of SP2 GPO templates -
but
where? Our expertise and time does not extend to trial and error.

This is now driving me mad. Perhaps we have missed something obvious.
Any contructive suggestions welcome.
TIA