IE locksup when visiting active-x website

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,

for work we are using testdirector from mercury. The user interface is
active-x based. When using it, IE will lockup after a while. The process
will goto 99%.
The only thing I can do is resetting my laptop.
Killing the process is possible, but sometimes the explorer.exe process will
goto 99%, if I kill that one the next process will go to 99%, and so on...
If that is not the case, starting up IE again, will lock it again ... So a
restart is the only solution.

I have a mcafee scanner, updated. => OK
I have already checked for adware, and all those things => OK
If I turn on Data Execution Prevention for all programs, I didn't had any
problem during the time it was on. But this isn't workable ... :(
 
In the event log I've got 2 error events:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
and
Fault bucket 126637809.

Before that there are some more like:
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: NVIEW : Explorer:
WAIT_TIMEOUT: (process 0xea4) (thread 0xf4c) (wait 0x5) (pwait 0x3)
....
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: NVIEW : Explorer:
Mutex Recovery Code - leaving recovery code.
 
kob said:
In the event log I've got 2 error events:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
and
Fault bucket 126637809.

Before that there are some more like:
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be
found.
The local computer may not have the necessary registry information or
message
DLL files to display messages from a remote computer. You may be able to
use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for
details. The following information is part of the event: NVIEW :
Explorer:
WAIT_TIMEOUT: (process 0xea4) (thread 0xf4c) (wait 0x5) (pwait 0x3)
...
The description for Event ID ( 1 ) in Source ( nview_info ) cannot be
found.
The local computer may not have the necessary registry information or
message
DLL files to display messages from a remote computer. You may be able to
use
the /AUXSOURCE= flag to retrieve this description; see Help and Support
for
details. The following information is part of the event: NVIEW :
Explorer:
Mutex Recovery Code - leaving recovery code.
Click to expand...

hungapp basically means that Windows does Windows does not know why iexplore
hung. I would check for malware.

So How Did I Get Infected Anyway?
http://www.wilderssecurity.com/showthread.php?t=27971

Help with Hijackware
All MS - MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/page2.html#Removing_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
 
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