IE Locks up when accessing aolmail.aol.com

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Guest

I have a brand new machine, running XP Home SP2 w/ IE 6 Macafee Virusscan and
Firewall (turned off to let everything thru). All the other webpages I've hit
seem to work fine except when I logon to check my aol webmail (using the
browser interface, not the client version of aol). After about 5 seconds, the
session locks up (task mgr shows all the cpu used up). I have to cancel the
task (i.e., program not responding). There is an indication of blocked
cookies (I turned that feature off to no avail - still shows blocked). Any
comments before I download Firefox to solve my problem?
 
No. After about 2 weeks of hassling with Dell, they are sending me a new
machine. I have instructed them to test the situation prior to shipping, but
since they've all but ignored me so far on my wishes (it was an act of
Congress to get this far), I doubt it will be fixed and I will have 2 busted
machines. Since Dell no longer ships the disks for the original software (I
also asked for these as well), it's not like I can reinstall the OS and start
from scratch.
 
1. If you ask, Dell will send you the OS disks free of charge, Steve.

2. Was VirusScan pre-installed on the machine when you bought it? Have you
tried uninstalling it and seeing if the problem persists?
 
I ended up configuiring Outlook Express to access my AOL e-mail and it works.
I am still interested to fix the problem with IE, so I have 2 questions:

1) If I can get the OS disks from Dell, would I need to reinstall the entire
OS or just IE?
2) How does VirusScan affect access to the AOL e-mail website but no other
websites?

Thanks for the help,
J. Stock
 
Yeah, like others have asked, has anyone gotten this figured out yet?

I have the exact same problem on my machine, which is also a brand new Dell
with all the latest and greatest (i.e. XP Pro with SP2 and all the updates
from MS). I did a little searching on MS and found a problem that seems to
be exactly like this:

http://support.microsoft.com/?scid=kb;en-us;843268&spid=2073&sid=global

The only problem is that this only applies to I.E. SP1. I contacted MS for
the hotfix but it won't even install on an updated version of I.E.(didn't
realize I had a newer version when I contacted MS).

So the problem still exists. It's clearly something with that web page
because I can open the older version of AOL's web mail and it works fine.
For now I've just been using the older version. You can access it here:

http://classic.webmail.aol.com/

This thing is really bugging the crap out of me. I would appreciate someone
sharing a solution is one is availabe. Thanks.
 
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