IE has encountered a problem and needs to close - shell.dll

  • Thread starter Thread starter Mwilson
  • Start date Start date
M

Mwilson

I was experiencing difficulty setting up a VPN connection
and was advised to uninstall Service pack 1 and install
service pack 1a. I did the foregoing and was able to
connect with VPN. Now I cannot start IE 6 and I get the
following message: "Internet Explorer has encountered a
problem and needs to close." Error signature reads:
AppName: iexplore.exe; AppVer: 6.0.2800.1106;
ModName:shell.dll; ModVer: 6.0.2800.1233; Offset:
0009517C. I would try reloading IE, but I can only access
the Internet with my other computer, which works fine.
Thank you for any help you can give me.
 
IE 6.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

or:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.
 
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