G
Guest
Problem Description: Hi,
This is a problem that started after I did a autoload from MIcrosoft that stated an update was available. Then Internet Explorer went blank and transparent only showinn the header. I attempted a reload of IE but no help
I did what you recommended and removed thecheck on 3rd party brousers. Then did a restart. Still transparent on the Internet explorer. Only shows the page header. I have Toshiba tecra 8100 and the PID is 55277-OEM-0.
There are many blurbs on the Microsoft site that it is happening
Help,
Mike
Your response
4/30/2004 12:19:04 AM
Problem Description: Jarnel,
Thanks for the response.I did as you directed. Unchecked the 3rd party brouser and initiated a shutdown and restart. This did not help. The PC is a Toshiba Tecra 3100. The PID is 55277-OEM. I have been reading others with the same problem on the microsoft chat page.
I look forward for further directions from you.
Thanks again,
Mike
Operating system / version: Microsoft Windows XP Home Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Response from Microsoft
4/29/2004 10:50:49 PM
Hello Michael,
Thank you for contacting Microsoft Online Customer Service.
My name is Jarnel; I am Customer Service Representative and I understand that you are experiencing issues with starting Internet Explorer since installation of an automatic update.
I realize your concern regarding this issue and would be assisting you with this service request. The issue you are experiencing seems to be associated with some Spyware installation.
Although I am not a Technical Support Professional, I have worked out a few steps for you to complete and would appreciate your time and efforts in trying the suggestions and providing me with the result of the same at your earliest convenience.
1. Click Start and then Run
2. In the open box type Control Inetcpl.cpl
3. The Internet properties window will open. Click on the Advanced tab
4. Under the Browsing section, uncheck the option “Enable third-party browser extensionsâ€
If the above steps are not helpful to you, then please write back to me with the following additional information:
-- Details of the updates you have installed:
-- Error description if any: (A description of the problem you are seeing helps us better understand what support will best meet your needs.)
-- Computer Manufacturer:
-- Product Identification Number (PID) of Windows: To find the 20 digit Product Identification Number:
1. Right-click the My Computer icon and then click Properties (In Windows XP this only works in the "classic view").
2. The PID is the First Number under "Registered To"
Michael, I am sure the information I have provided will be helpful to you. For further support on this issue, please write back to me with the above requested information.
Thank you for using Microsoft Products and Services and have a nice day,
Jarnel
Microsoft Online Customer Service Representative
"Build Customer Trust and Value by Providing A Quality Experience The First Time, Every Time."
Delighting our customer is our top priority.
Is your software secure? Make sure you are current with all security updates by running the scan program available at http://www.microsoft.com/security/protect
Your request
4/29/2004 7:59:01 PM
Problem Description: I just downloaded an automatic microsoft install. Now when I attempt to use Microsoft Explorer, I get the title bar but the rest is completely transparent. I downloaded Explorer again but still transparent on the entire page.What happened
Problem Area: Problem using Automatic Updates
Frequency of problem: Always Happens
Operating system / version: Microsoft Windows XP Home Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Uploaded files: iuhist.xml;
This is a problem that started after I did a autoload from MIcrosoft that stated an update was available. Then Internet Explorer went blank and transparent only showinn the header. I attempted a reload of IE but no help
I did what you recommended and removed thecheck on 3rd party brousers. Then did a restart. Still transparent on the Internet explorer. Only shows the page header. I have Toshiba tecra 8100 and the PID is 55277-OEM-0.
There are many blurbs on the Microsoft site that it is happening
Help,
Mike
Your response
4/30/2004 12:19:04 AM
Problem Description: Jarnel,
Thanks for the response.I did as you directed. Unchecked the 3rd party brouser and initiated a shutdown and restart. This did not help. The PC is a Toshiba Tecra 3100. The PID is 55277-OEM. I have been reading others with the same problem on the microsoft chat page.
I look forward for further directions from you.
Thanks again,
Mike
Operating system / version: Microsoft Windows XP Home Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Response from Microsoft
4/29/2004 10:50:49 PM
Hello Michael,
Thank you for contacting Microsoft Online Customer Service.
My name is Jarnel; I am Customer Service Representative and I understand that you are experiencing issues with starting Internet Explorer since installation of an automatic update.
I realize your concern regarding this issue and would be assisting you with this service request. The issue you are experiencing seems to be associated with some Spyware installation.
Although I am not a Technical Support Professional, I have worked out a few steps for you to complete and would appreciate your time and efforts in trying the suggestions and providing me with the result of the same at your earliest convenience.
1. Click Start and then Run
2. In the open box type Control Inetcpl.cpl
3. The Internet properties window will open. Click on the Advanced tab
4. Under the Browsing section, uncheck the option “Enable third-party browser extensionsâ€
If the above steps are not helpful to you, then please write back to me with the following additional information:
-- Details of the updates you have installed:
-- Error description if any: (A description of the problem you are seeing helps us better understand what support will best meet your needs.)
-- Computer Manufacturer:
-- Product Identification Number (PID) of Windows: To find the 20 digit Product Identification Number:
1. Right-click the My Computer icon and then click Properties (In Windows XP this only works in the "classic view").
2. The PID is the First Number under "Registered To"
Michael, I am sure the information I have provided will be helpful to you. For further support on this issue, please write back to me with the above requested information.
Thank you for using Microsoft Products and Services and have a nice day,
Jarnel
Microsoft Online Customer Service Representative
"Build Customer Trust and Value by Providing A Quality Experience The First Time, Every Time."
Delighting our customer is our top priority.
Is your software secure? Make sure you are current with all security updates by running the scan program available at http://www.microsoft.com/security/protect
Your request
4/29/2004 7:59:01 PM
Problem Description: I just downloaded an automatic microsoft install. Now when I attempt to use Microsoft Explorer, I get the title bar but the rest is completely transparent. I downloaded Explorer again but still transparent on the entire page.What happened
Problem Area: Problem using Automatic Updates
Frequency of problem: Always Happens
Operating system / version: Microsoft Windows XP Home Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Uploaded files: iuhist.xml;