IE Freezes loading HTTPS sites

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G

Guest

I am assisting a customer using IE 6 SP1 on a Windows 2000 OS. Whenever a
link to an HTTPS sites is clicked the browser hangs and freezes. If I type
the link location in the address bar it loads just fine. It seems to be
trying to spawn another window to launch the site but hangs there. This
behavior is happening on all profiles on this computer. I have tried
reinstalling the IE application but it does not help. Is there a setting or
another application that may be causing this behavior?
George
 
Hi George :-)

Here is some information on this type of problem, see if it will help:

Delete Temporary Internet Files
There's also a possibility of some corrupted files in your Temporary
Internet Files (TIF) storage. To clear these:
1. In Internet Explorer, on the Tools menu, click Internet Options, and
select the General tab
2. Under Temporary Internet files, click Delete Files, and click OK when you
are prompted to confirm the deletion

Configure Internet Explorer Security, Content, and Advanced Settings
Configure Security settings for the Trusted sites zone in Internet Explorer:
1. In Internet Explorer, on the Tools menu, click Internet Options, and
select the Security tab
2. Select Trusted sites, and then click Default Level
3. Add the secure Web site you are trying to access to the Trusted sites
zone. To do so, click Sites, type the address (URL) of the site in the Add
this Web site to the zone box, click Add, click OK, and then click Apply

Verify that the Date and Time Settings on Your Computer Are Correct
Because SSL certificates have an expiry date, if the date on your computer
isn't correct, it may prevent you from connecting to secure sites. To verify
that your computer is configured with the correct date and time settings:
1. Click Start > click Control Panel
2. Click Date, Time, Language, and Regional Options, and then click Date and
Time
3. Select the Date & Time tab
4. Check to make sure that the date and time settings are configured to use
the current date and time, and then click OK

Verify that Internet Explorer Is Using 128-Bit Encryption
To check:
1. In Internet Explorer, on the Help menu, click About Internet Explorer
2. The level of encryption on your computer appears next to the words Cipher
Strength. Verify that the Cipher Strength value appears as 128-bit
If the Cipher Strength is anything less then 128-bit, download the Internet
Explorer High Encryption Pack to your computer's hard disk, and then install
it.

Some Microsoft Knowledge Base Articles dealing with this problem
232012 - Error Message When You Attempt to Install 128-Bit Upgrade
261328 - Cipher Strength Appears as 0-Bit in Internet Explorer
301803 - Error Message When You Try to Connect to Secure Site: Client
Certificate Has Expired or Is Not Yet Valid
303807 - "The Page Cannot Be Displayed" Error Message When You Try to View
Web Page on a Secure Web Site
305217 - Page Cannot Be Displayed Error During SSL 3.0 Server Session
Timeout
811383 - Internet Explorer Connectivity and Certificate Display Issues
813951 - You Cannot Access Your MSN E-mail Account or Authenticate with a
Web Site in Various Programs
821814 - You Receive a "Page Cannot Be Displayed" Error Message When You
Post to a Site That Requires Authentication

Hope this helps.

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

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George Wilson said:
I am assisting a customer using IE 6 SP1 on a Windows 2000 OS.
Whenever a link to an HTTPS sites is clicked the browser hangs and
freezes. If I type the link location in the address bar it loads just
fine. It seems to be trying to spawn another window to launch the
site but hangs there. This behavior is happening on all profiles on
this computer. I have tried reinstalling the IE application but it
does not help. Is there a setting or another application that may be
causing this behavior?
George

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
Re https sites freezing. If you are running emsisoft anti mailware you might try turning of the auto update.
 
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