IE file download problems

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Guest

XP Pro SP2 IE6 I a recent problem - I cannot download files e.g. clicking a
URL with a .pdf download produces a red top left corner of blacnk screen -
this happens with a wide range of file types - any ideas
 
Hi,
Turn on the Windows Firewall (from Security Center or Control Panel) and
disable Norton Internet Security.

Next, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Other possinbilities at http://inetexplorer.mvps.org/answers/40.html
Specific to PDF files: http://windowsxp.mvps.org/ie/pdf.htm

Hope this helps,
Don
[MS MVP- IE]
 
Hi Don - thank you for your quick reply - sadly none of these options made
any difference so I am really puzzled now - any further ideas?

Andy


Don Varnau said:
Hi,
Turn on the Windows Firewall (from Security Center or Control Panel) and
disable Norton Internet Security.

Next, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Other possinbilities at http://inetexplorer.mvps.org/answers/40.html
Specific to PDF files: http://windowsxp.mvps.org/ie/pdf.htm

Hope this helps,
Don
[MS MVP- IE]

Andy Frew said:
XP Pro SP2 IE6 I a recent problem - I cannot download files e.g. clicking a
URL with a .pdf download produces a red top left corner of blacnk screen -
this happens with a wide range of file types - any ideas
Click to expand...
Click to expand...
 
Hi,
Corrupted cache?

Try deleting the Temporary Internet Files folder for the affected user
account. Make sure that you can see hidden files (Folder Options> View) Then
login as another user with administrator privileges, or from an
administrator account and delete the affected TIF folder from Windows
Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files]

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

I would disable (as a test) any third-party program (security, ad-blocking,
etc) that might be causing this.

Internet Options> Security> Internet Zone> reset to Default.

I don't know what else I would try.

Don
[MS MVP- IE]
 
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