IE Error on Only One Webpage

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Guest

I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
 
JaneBrown said:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get
the
IE error box saying, "Internet Explorer has encountered a problem and
needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2
Click to expand...


Is this a typo: iexplorel.exe ?
 
JaneBrown said:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
Click to expand...


If this happened on a new install then may be you have a bad RAM on your
computer so try to test the RAM or Swap them around and see if that will help.
Again did check for malwares and Viruses on your computer by scanning.
Try to update and get the latest Security patches from MS that may help
eliminate it, also try to Disable Third-Party browser under the Advanced Tab
and then reregister that DLL by typing this in the Run command:
regsvr32 mshtml.dll click [OK] and Reboot your machine and see.

"When you visit a Web page that uses a custom pop-up object, Internet
Explorer 6 closes unexpectedly"
http://support.microsoft.com/kb/923996
There is a HotFix for this on MS, so if the above didn't apply or solve your
issue you need to try the Fix.

For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Download the ZIP file and unzip to make a bootable CD to test the Memory:
http://www.memtest86.com/

Open a Command Run and type in :
sfc_/scannow ( _ = Space )
Did you scanned in both modes for malwares and Viruses and also run a Disk
CleanUp then Defrag your System.
HTH.
Let us know.
Regards,
nass
 
Nothing worked. The only thing I don't have is Windows XP SP2. Never
installed it because I heard it causes all kinds of problems and crashes
after installation. What's your opinion on that?

Jane

nass said:
JaneBrown said:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
Click to expand...


If this happened on a new install then may be you have a bad RAM on your
computer so try to test the RAM or Swap them around and see if that will help.
Again did check for malwares and Viruses on your computer by scanning.
Try to update and get the latest Security patches from MS that may help
eliminate it, also try to Disable Third-Party browser under the Advanced Tab
and then reregister that DLL by typing this in the Run command:
regsvr32 mshtml.dll click [OK] and Reboot your machine and see.

"When you visit a Web page that uses a custom pop-up object, Internet
Explorer 6 closes unexpectedly"
http://support.microsoft.com/kb/923996
There is a HotFix for this on MS, so if the above didn't apply or solve your
issue you need to try the Fix.

For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Download the ZIP file and unzip to make a bootable CD to test the Memory:
http://www.memtest86.com/

Open a Command Run and type in :
sfc_/scannow ( _ = Space )
Did you scanned in both modes for malwares and Viruses and also run a Disk
CleanUp then Defrag your System.
HTH.
Let us know.
Regards,
nass
Click to expand...
 
1. Run a thorough check for hijackware, including posting your HijackThis
log to an appropriate forum.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/

When all else fails, HijackThis (http://aumha.net/downloads/hijackthis.zip)
is the preferred tool to use. It will help you to both identify and remove
any hijackware/spyware.

**Post your HijackThis log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or
other appropriate forum for expert analysis, not here.**

2. After an expert gives your HijackThis log a clean bill of health and the
machine has the latest drivers and BIOS upgrades (if any) installed, install
WinXP SP2 _with your anti-virus application disabled_.

3. Now go to Windows Update and install all critical updates offered.

4. Now enable Automatic Updates.

Also see:

What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto

Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot

WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed

Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm

WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=837783
 
Hi Jane,
SP2 is most stable service pack and most machines have trouble with it
because they are not up2date with updates or they have a third-party programs
incompatible with OS.
My advice for better security and performance install SP2, as the DLL looks
like an old version of SP1 for IE6.
HTH.
nass
------
www.nasstec.co.uk

JaneBrown said:
Nothing worked. The only thing I don't have is Windows XP SP2. Never
installed it because I heard it causes all kinds of problems and crashes
after installation. What's your opinion on that?

Jane

nass said:
JaneBrown said:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
Click to expand...


If this happened on a new install then may be you have a bad RAM on your
computer so try to test the RAM or Swap them around and see if that will help.
Again did check for malwares and Viruses on your computer by scanning.
Try to update and get the latest Security patches from MS that may help
eliminate it, also try to Disable Third-Party browser under the Advanced Tab
and then reregister that DLL by typing this in the Run command:
regsvr32 mshtml.dll click [OK] and Reboot your machine and see.

"When you visit a Web page that uses a custom pop-up object, Internet
Explorer 6 closes unexpectedly"
http://support.microsoft.com/kb/923996
There is a HotFix for this on MS, so if the above didn't apply or solve your
issue you need to try the Fix.

For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Download the ZIP file and unzip to make a bootable CD to test the Memory:
http://www.memtest86.com/

Open a Command Run and type in :
sfc_/scannow ( _ = Space )
Did you scanned in both modes for malwares and Viruses and also run a Disk
CleanUp then Defrag your System.
HTH.
Let us know.
Regards,
nass
Click to expand...
Click to expand...
 
JaneBrown said:
Nothing worked. The only thing I don't have is Windows XP SP2. Never
installed it because I heard it causes all kinds of problems and crashes
after installation. What's your opinion on that?

Jane

nass said:
JaneBrown said:
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get
the
IE error box saying, "Internet Explorer has encountered a problem and
needs
to close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
Click to expand...


If this happened on a new install then may be you have a bad RAM on your
computer so try to test the RAM or Swap them around and see if that will
help.
Again did check for malwares and Viruses on your computer by scanning.
Try to update and get the latest Security patches from MS that may help
eliminate it, also try to Disable Third-Party browser under the Advanced
Tab
and then reregister that DLL by typing this in the Run command:
regsvr32 mshtml.dll click [OK] and Reboot your machine and see.

"When you visit a Web page that uses a custom pop-up object, Internet
Explorer 6 closes unexpectedly"
http://support.microsoft.com/kb/923996
There is a HotFix for this on MS, so if the above didn't apply or solve
your
issue you need to try the Fix.

For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Download the ZIP file and unzip to make a bootable CD to test the Memory:
http://www.memtest86.com/

Open a Command Run and type in :
sfc_/scannow ( _ = Space )
Did you scanned in both modes for malwares and Viruses and also run a
Disk
CleanUp then Defrag your System.
HTH.
Let us know.
Regards,
nass
Click to expand...
Click to expand...

IMHO SP2 is a necessity. Every machine that I've dealt with that had
trouble had malware on it already when SP2 was installed.
Do a thorough check for malware, following all of the steps at one of these
Web pages and then install SP2 and all the updates that come after it..
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
I'm having a problem with and IE error on a specific webpage only. The
webpage is RCI.com. When I try to log on, it logs me in but then I get the
IE error box saying, "Internet Explorer has encountered a problem and needsto close. We are sorry for the inconvenience." I can access all other
webpages okay, including all the RCI pages when not logged in.

The data from the error report is as follows:

AppName: iexplorel.exe
ModVer: 6.0.2745.2800
AppVer: 6.0.2600.0
ModName: mshtml.dll
Offset: 0019cOd2

Please help!
Click to expand...




I have the same error message using IE 6 on Windows ME.

It closes all browser windows when I click on any button in gmail
mailboxes and also when the page has almost finished loading at
reunion.com. It happens every single time at these two sites.

I also get the same error rarely, intermittenly -- haven't see a
pattern to the other occurrences.

What I do know is definitely causing the problem for me is Kasperskey
Antivirus 6.

I just had to to reinstall Windows ME (with a re-format). I did not
get that error message until I installed Kasperskey again. I've been
talking with their tech support. They suggested uninstalling KAV and
installing the most recent version -- no joy.

I was just curious what virus protection you're using and if you have
tried totally uninstalling your virus protection to see if you get the
same error. It sounds like the problem might be related because it
only happens on certain websites.

Barb
 
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