IE Crashing

  • Thread starter Thread starter Larry Mauriello
  • Start date Start date
L

Larry Mauriello

I hope someone can assist on this. For the past few days I seem to get
intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this can
sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send Report info.
link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the other 2 from 2
mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can these files be
deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses and come up
clean. It seems this happened after last wkes MS updates. There were a # of
them so I can't even point to 1 in particular. Any assistance is apprec.

TIA
 
Larry

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Hi,
I've seen reports that making the registry edit in this article can resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install the hotfix.

It would be a good idea to create a Restore Point or backup (export) the
registry before editing it.

Hope this helps,
Don
[MS MVP- IE]
 
Gerry,
I don't quite follow what you want me to post a copy of. I opened the Event
Viewer I saw a LOT of failure msgs. and a lot of Warnings for MSInstaller.
The Errors just say Appl. Error. Do you want to know what is there from the
same time stamp?
Maybe you can be a bit more clear. I am not real technical, but have a fair
background.

Thanks
 
Don, Mark,

Right now IE won't even stay open for me to read the articles. Seems like
somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks

Don Varnau said:
Hi,
I've seen reports that making the registry edit in this article can
resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install the hotfix.

It would be a good idea to create a Restore Point or backup (export) the
registry before editing it.

Hope this helps,
Don
[MS MVP- IE]

Larry Mauriello said:
I hope someone can assist on this. For the past few days I seem to get
intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this can
sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send Report info.
link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the other 2 from 2
mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can these files
be
deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses and come up
clean. It seems this happened after last wkes MS updates. There were a # of
them so I can't even point to 1 in particular. Any assistance is apprec.

TIA
Click to expand...
Click to expand...
 
Larry

Please post copies of Warning and Error Reports in the order they appear
for the last time you booted the machine so that we can interpret what
they mean

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Hi,
In Add or remove programs, check the Show Updates box then uninstall
KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web site the
other day: http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which will
import the neccessary "registry hack" into the registry after double
clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip file too
which will remove the registry keys again in case someone needs too.

Don
[MS MVP- IE]
 
Don,
I do know how to add/remove a specific program. I AM having probs. getting
IE to stay open to read the KB articles.
Are you suggesting that I should look for an update for KB942615 and remove
it. Sorry but I don't quite follow. What was KB942615 for, and why would it
cause probs. Not that MS patches are not known to cause probs. <g>.

IF I do uninstall how do I ensure it doesn't reinstall on the next MS update
(next wk)?

Don Varnau said:
Hi,
In Add or remove programs, check the Show Updates box then uninstall
KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows
Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web site the
other day: http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which will
import the neccessary "registry hack" into the registry after double
clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip file too
which will remove the registry keys again in case someone needs too.

Don
[MS MVP- IE]

Larry Mauriello said:
Don, Mark,

Right now IE won't even stay open for me to read the articles. Seems like
somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks
Click to expand...
Click to expand...
 
Gerry, as I said last night there are a LOT of Red Errors and a lot of
Yellow msgs.
Are you asking me to copy ea. entry w/todays date? There are days worth. You
are looking for
System and Appl. areas.?
Sorry for sounding clueless. But am not sure what I should copy/paste.
 
Larry

Just copy and paste say the first dozen until I see what they are I
cannot help. Start with the ones immediately after you started to boot.
The System Reports are usually more important.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Gerry, I have only gone into the web a few times today, but like going to
the dentist w/a toothache the machine has for the most part behaived
itself.. No failures (crshes). But I do see under System a # of these msgs.:
Says Source is Sys. Ctl. Mgr. (?)
I hope this makes sense to you. It doesn't mean anything to me. Thanks
again.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 12/19/2007
Time: 11:48:46 AM
User: YOUR-D9E47C800B\HP_Administrator
Computer: YOUR-D9E47C800B
Description:
Detection of product '{945AC98B-3DC8-45BE-BAE0-22CEEE37A103}', feature
'QuickCam' failed during request for component
'{3BBB8098-03C8-48DC-AA83-9B2159E12E0D}'

I sent a note I Logitech re: this error.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 12/19/2007
Time: 11:46:47 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
The Uninterruptible Power Supply service terminated with the following
error:
The UPS service could not access the specified Comm Port.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: UPS
Event Category: None
Event ID: 2482
Date: 12/19/2007
Time: 11:46:45 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
The UPS service could not access the specified Comm Port.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

No idea why this is comming up. Maybe I need to drop APC a line?

I doubt that these have anythng to do w/IE probs. though, right?

Under the Appl. tab I see Lots of the Quickcam msgs.:
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 12/19/2007
Time: 11:48:46 AM
User: YOUR-D9E47C800B\HP_Administrator
Computer: YOUR-D9E47C800B
Description:
Detection of product '{945AC98B-3DC8-45BE-BAE0-22CEEE37A103}', feature
'QuickCam' failed during request for component
'{3BBB8098-03C8-48DC-AA83-9B2159E12E0D}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 12/19/2007
Time: 11:48:46 AM
User: YOUR-D9E47C800B\HP_Administrator
Computer: YOUR-D9E47C800B
Description:
Detection of product '{945AC98B-3DC8-45BE-BAE0-22CEEE37A103}', feature
'QuickCam', component '{B52C7B4D-F46F-438C-ADF2-05A138C57757}' failed. The
resource
'HKEY_CURRENT_USER\Software\Logitech\InstallerKeys\QCDesktopShortcutKey'
does not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Further down the list (about 1/2hr earlier I see this 4x:
Event Type: Error
Event Source: MSDTC Client
Event Category: (10)
Event ID: 4427
Date: 12/19/2007
Time: 11:19:03 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Failed to initialize the needed name objects. Error Specifics:
d:\qxp_slp\com\com1x\dtc\dtc\msdtcprx\src\dtcinit.cpp:215, Pid: 684
No Callstack,
CmdLine: C:\WINDOWS\system32\dllhost.exe
/Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 05 40 00 80 .@.€

Event Type: Error
Event Source: MSDTC Client
Event Category: (10)
Event ID: 4427
Date: 12/19/2007
Time: 11:18:50 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Failed to initialize the needed name objects. Error Specifics:
d:\qxp_slp\com\com1x\dtc\dtc\msdtcprx\src\dtcinit.cpp:215, Pid: 684
No Callstack,
CmdLine: C:\WINDOWS\system32\dllhost.exe
/Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 05 40 00 80 .@.€

Followed (Proceded)by:
Event Type: Error
Event Source: COM+
Event Category: (98)
Event ID: 4691
Date: 12/19/2007
Time: 11:18:50 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
The run-time environment was unable to initialize for transactions required
to support transactional components. Make sure that MS-DTC is running.
(DtcGetTransactionManagerEx(): hr = 0x8004d027)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: MSDTC Client
Event Category: (10)
Event ID: 4427
Date: 12/19/2007
Time: 11:18:50 AM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Failed to initialize the needed name objects. Error Specifics:
d:\qxp_slp\com\com1x\dtc\dtc\msdtcprx\src\dtcinit.cpp:215, Pid: 684
No Callstack,
CmdLine: C:\WINDOWS\system32\dllhost.exe
/Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I see this several times yesterday:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 12/18/2007
Time: 4:42:11 PM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Fault bucket 00733296.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 37 33 33 32 39 36 00733296
0010: 0d 0a ..



Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/18/2007
Time: 4:41:35 PM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/18/2007
Time: 3:09:40 PM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/18/2007
Time: 3:07:01 PM
User: N/A
Computer: YOUR-D9E47C800B
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
urlmon.dll, version 6.0.2900.3231, fault address 0x0003b5ce.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 72 6c 6d 6f in urlmo
0038: 6e 2e 64 6c 6c 20 36 2e n.dll 6.
0040: 30 2e 32 39 30 30 2e 33 0.2900.3
0048: 32 33 31 20 61 74 20 6f 231 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 33 62 35 63 65 0d 0a 03b5ce..

Then the Quickcam msgs again:
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 12/18/2007
Time: 2:38:30 PM
User: YOUR-D9E47C800B\HP_Administrator
Computer: YOUR-D9E47C800B
Description:
Detection of product '{945AC98B-3DC8-45BE-BAE0-22CEEE37A103}', feature
'QuickCam' failed during request for component
'{C207503F-9631-4AF6-8CD2-D11260DBA3C5}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
Hi,
This update, KB942615, has been causing the problem you're having. If you
uninstall it, you can read the article and/or download the fix I posted.
After you apply the fix, it won't be a problem if KB942615 installs again in
January or sooner.

You could also download a backup browser, such as Firefox. ;-)

Don
[MS MVP- IE]

Larry Mauriello said:
Don,
I do know how to add/remove a specific program. I AM having probs. getting
IE to stay open to read the KB articles.
Are you suggesting that I should look for an update for KB942615 and remove
it. Sorry but I don't quite follow. What was KB942615 for, and why would it
cause probs. Not that MS patches are not known to cause probs. <g>.

IF I do uninstall how do I ensure it doesn't reinstall on the next MS update
(next wk)?
Click to expand...
Don Varnau said:
Hi,
In Add or remove programs, check the Show Updates box then uninstall
KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows
Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web site the
other day: http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which will
import the neccessary "registry hack" into the registry after double
clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip file too
which will remove the registry keys again in case someone needs too.
Larry Mauriello said:
Don, Mark,

Right now IE won't even stay open for me to read the articles. Seems like
somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
I've seen reports that making the registry edit in this article can
resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install the hotfix.

It would be a good idea to create a Restore Point or backup (export)
the
registry before editing it.
I hope someone can assist on this. For the past few days I seem to get
intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this can
sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send Report info.
link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the other 2
from 2 mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can these
files
be
deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses and come up
clean. It seems this happened after last wkes MS updates. There were
Click to expand...
a
# of
them so I can't even point to 1 in particular. Any assistance is apprec.

TIA
Click to expand...
Click to expand...
Click to expand...
 
Hey Don,
I found the patch you mentioned. Before I uninstall look at todays patch. I
found it mentioned in the info. on the patch in question.

Known issues
After you install security update 942615 on a computer that is running
Windows XP Service Pack 2, Microsoft Internet Explorer 6 may crash when you
try to visit a Web site. For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
946627 (http://support.microsoft.com/kb/946627/) Internet Explorer 6 crashes
after you install security update 942615 on a computer that is running
Windows XP Service Pack 2

It looks like 946627 is to address this issue? Should I just try today's
patch and leave the old one. Or ignore today's and remove the one in
question (dated 12/12).?

Btw, I did d/l FF but havn't yet installed it. <g>.

Thanks again for your help.

Don Varnau said:
Hi,
This update, KB942615, has been causing the problem you're having. If you
uninstall it, you can read the article and/or download the fix I posted.
After you apply the fix, it won't be a problem if KB942615 installs again
in
January or sooner.

You could also download a backup browser, such as Firefox. ;-)

Don
[MS MVP- IE]

Larry Mauriello said:
Don,
I do know how to add/remove a specific program. I AM having probs.
getting
IE to stay open to read the KB articles.
Are you suggesting that I should look for an update for KB942615 and remove
it. Sorry but I don't quite follow. What was KB942615 for, and why would it
cause probs. Not that MS patches are not known to cause probs. <g>.

IF I do uninstall how do I ensure it doesn't reinstall on the next MS update
(next wk)?
Click to expand...
Don Varnau said:
Hi,
In Add or remove programs, check the Show Updates box then uninstall
KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows
Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web site
the
other day:
http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which
will
import the neccessary "registry hack" into the registry after double
clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip file too
which will remove the registry keys again in case someone needs too.
Don, Mark,

Right now IE won't even stay open for me to read the articles. Seems like
somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
I've seen reports that making the registry edit in this article can
resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install the
hotfix.

It would be a good idea to create a Restore Point or backup (export)
the
registry before editing it.
I hope someone can assist on this. For the past few days I seem to get
intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this can
sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send Report
info.
link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the other 2
from
2 mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can these
files
be
deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses and
come up
clean. It seems this happened after last wkes MS updates. There
were a
# of
them so I can't even point to 1 in particular. Any assistance is
apprec.

TIA
Click to expand...
Click to expand...
Click to expand...
 
Welcome Larry to the world of memory leaks you're on the threshold.
http://www.google.com/search?hl=en&q=firefox+memory+leak+2007&oq=firefox+memory+leak

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Larry said:
Hey Don,
I found the patch you mentioned. Before I uninstall look at todays
patch. I found it mentioned in the info. on the patch in question.

Known issues
After you install security update 942615 on a computer that is running
Windows XP Service Pack 2, Microsoft Internet Explorer 6 may crash
when you try to visit a Web site. For more information, click the
following article number to view the article in the Microsoft
Knowledge Base: 946627 (http://support.microsoft.com/kb/946627/)
Internet Explorer 6 crashes after you install security update 942615
on a computer that is running Windows XP Service Pack 2

It looks like 946627 is to address this issue? Should I just try
today's patch and leave the old one. Or ignore today's and remove the
one in question (dated 12/12).?

Btw, I did d/l FF but havn't yet installed it. <g>.

Thanks again for your help.

Don Varnau said:
Hi,
This update, KB942615, has been causing the problem you're having.
If you uninstall it, you can read the article and/or download the
fix I posted. After you apply the fix, it won't be a problem if
KB942615 installs again in
January or sooner.

You could also download a backup browser, such as Firefox. ;-)

Don
[MS MVP- IE]

Larry Mauriello said:
Don,
I do know how to add/remove a specific program. I AM having probs.
getting
IE to stay open to read the KB articles.
Are you suggesting that I should look for an update for KB942615
and remove it. Sorry but I don't quite follow. What was KB942615
for, and why would it cause probs. Not that MS patches are not
known to cause probs. <g>. IF I do uninstall how do I ensure it
doesn't reinstall on the next
MS update (next wk)?
Click to expand...
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
In Add or remove programs, check the Show Updates box then
uninstall KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows
Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web
site the
other day:
http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which
will
import the neccessary "registry hack" into the registry after
double clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip
file too which will remove the registry keys again in case someone
needs too.
Click to expand...
Don, Mark,

Right now IE won't even stay open for me to read the articles.
Seems like somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks
Click to expand...
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
I've seen reports that making the registry edit in this article
can resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install
the hotfix. It would be a good idea to create a Restore Point or
backup
(export) the
registry before editing it.
Click to expand...
I hope someone can assist on this. For the past few days I seem
to get intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this
can sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send
Report info. link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the
other 2 from
2 mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can
these files
be
deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses
and come up clean. It seems this happened after last wkes MS
updates. There were a # of
them so I can't even point to 1 in particular. Any assistance
is apprec. TIA
Click to expand...
Click to expand...
Click to expand...
 
Hi,
Sorry, I lost track of this thread. Yes, downloading the revised update
946627
http://www.microsoft.com/downloads/...93-367D-4D28-80AB-2A70139AE839&displaylang=en
should resolve the issues with 942615 without uninstalling 942615.

Don
[MS MVP- IE]

Larry Mauriello said:
Hey Don,
I found the patch you mentioned. Before I uninstall look at todays patch. I
found it mentioned in the info. on the patch in question.

Known issues
After you install security update 942615 on a computer that is running
Windows XP Service Pack 2, Microsoft Internet Explorer 6 may crash when you
try to visit a Web site. For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
946627 (http://support.microsoft.com/kb/946627/) Internet Explorer 6 crashes
after you install security update 942615 on a computer that is running
Windows XP Service Pack 2

It looks like 946627 is to address this issue? Should I just try today's
patch and leave the old one. Or ignore today's and remove the one in
question (dated 12/12).?

Btw, I did d/l FF but havn't yet installed it. <g>.

Thanks again for your help.
Click to expand...
Don Varnau said:
Hi,
This update, KB942615, has been causing the problem you're having. If you
uninstall it, you can read the article and/or download the fix I posted.
After you apply the fix, it won't be a problem if KB942615 installs again
in
January or sooner.

You could also download a backup browser, such as Firefox. ;-)
Larry Mauriello said:
Don,
I do know how to add/remove a specific program. I AM having probs.
getting
IE to stay open to read the KB articles.
Are you suggesting that I should look for an update for KB942615 and remove
it. Sorry but I don't quite follow. What was KB942615 for, and why
Click to expand...
would
it
cause probs. Not that MS patches are not known to cause probs. <g>.

IF I do uninstall how do I ensure it doesn't reinstall on the next MS update
(next wk)?
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
In Add or remove programs, check the Show Updates box then uninstall
KB942615.

Then see http://support.microsoft.com/kb/946627

Or, can you access that KB article from the address bar of Windows
Explorer?

Or, using Windows Explorer or another browser...
From MVP Ottmar Freudenberger:
In the meantime I've uploaded the registry fix on my little web site
the
other day:
http://patch-info.de/IE/Downloads/IE6SP2_urlmon_dll-Crash.zip
The zip file contains "IE6SP2_Hotfix_KB942367_aktivieren.reg" which
will
import the neccessary "registry hack" into the registry after double
clicking on it and letting it merge into the registry.
"IE6SP2_Hotfix_KB942367_deaktivieren.reg" is included in the zip file too
which will remove the registry keys again in case someone needs too.
Don, Mark,

Right now IE won't even stay open for me to read the articles. Seems like
somethng is really out of wack here.
Maybe someone can follow up on Gerry's suggestion? Thanks
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
Hi,
I've seen reports that making the registry edit in this article can
resolve
this:
http://support.microsoft.com/kb/942367
If the registry edit alone isn't the cure, obtain and install the
hotfix.

It would be a good idea to create a Restore Point or backup (export)
the
registry before editing it.
I hope someone can assist on this. For the past few days I seem
Click to expand...
to
get
intermittant failures when opening website via IE 6.
I have tried uninstalling the Yahoo Toolbar as I have read this can
sometimes cause probs. But I still get the failures.
Now I don't get any specific msg. But when I click the Send Report
info.
link it seems to point to urlmon.dll.
I did a search and found it listed 4x. 2 from 2002 and the other 2
from 2 mos. ago.

It seems to point to a hidden folder w/INet Temp files. Can these
files
be deleted safely? Many appear to be coolies.
This is an XP Sp2 pc. I have done scans for spyware and viruses and
come up
clean. It seems this happened after last wkes MS updates. There
were a # of
them so I can't even point to 1 in particular. Any assistance is
apprec.
Click to expand...
Click to expand...
Click to expand...
 
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