IE crashes

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi All,

A client Windows XP pro can't connect to the internet.
When she opens IE, it freezes up. I registered some dll
files and it seemed that things got back to normal. But
after a while, it freezes up again. I installed SP2 and
then ran AV (norton crap) as well as MS AntiSpyware. The
latter detected some spies and removed them. But it
didn't make the difference. I am not keen in
reinstalling the system and her profile.

If anyone can help, much appreciated.

Many thanks
 
Hi :-)

Try the following and see if it helps:

Internet Explorer freezes
http://inetexplorer.mvps.org/answers3.htm#freezing

also...

From Control Panel> Internet Options> Advanced> uncheck "Enable third
party browser extensions."

If that lets IE work, then you have some sort of malware on your system that
the AV nor MSAS could detect. You will need to work through the following to
fully clean your system:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
 
use firefox from mozilla.org and stop the pain of
virus/spyware attaching to that lousy ie browser.

the computer is yours,,,,not microsofts.
 
Hi Chv,

Thanks for posting!

My understanding on the issue is: Internet Explorer freezes up when it
connects to the internet. If I have misunderstood your concerns, please do
not hesitate to let me know.

I would like to provide you with some information for your reference:

You may attempt to fix winsock, please refer to the following article:
How to determine and recover from Winsock2 corruption
http://support.microsoft.com/kb/811259

For your convenience, I would like to provide the main part of above
article for you:

How to Recover from Winsock2 corruption

To resolve this issue, delete the corrupted registry keys, and then
reinstall the TCP/IP protocol.

Step 1: Delete the corrupted registry keys

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following keys, right-click each key, and
then click Delete:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
4. When you are prompted to confirm the deletion, click Yes.

Note: Restart the computer after you delete the Winsock keys. Doing so
causes the Windows XP operating system to create new shell entries for
those two keys. If you do not restart the computer after you delete the
Winsock keys, the next step does not work correctly.

Important: This post contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:

256986 Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?kbid=256986

Step 2: Install TCP/IP

1. Right-click the network connection, and then click Properties.
2. Click Install.
3. Click Protocol, and then click Add.
4. Click Have Disk.
5. Type C:\Windows\inf, and then click OK.
6. On the list of available protocols, click Internet Protocol (TCP/IP),
and then click OK.
7. Restart the computer.

Let me provide you with some third-party tools for your reference:

Please refer to the following website to download the lspfix.zip
http://www.cexx.org/lspfix.htm

http://files.webattack.com/localdl834/WinsockxpFix.exe

===========================
This response contains a reference to a third party World Wide Web site.
Microsoft is providing this information as a convenience to you. Microsoft
does not control these sites and has not tested any software or information
found on these sites; therefore, Microsoft cannot make any representations
regarding the quality, safety, or suitability of any software or
information found there. There are inherent dangers in the use of any
software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software from
the Internet.

I hope my information help. If there is anything unclear, please feel free
to let me know. I am glad to be of assistance.

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

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