Hello,
Insure that your system is malware-free.
Thoroughly scan the system with your updated anti-virus and anti-malware program.
Document the results so you can have them for posting on an anti-malware forum ---- not here.
Use Windows' Disk Cleanup to delete all temporary files.
Download & save Malwarebytes Anti-Malware from
http://www.besttechie.net/tools/mbam-setup.exe or
http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform FULL Scan, then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy & Paste the entire report in a new reply as soon as it has finished.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
MBAM is an excellent first-line program to use and keep.
Run a /thorough/ check for malware, including posting your HijackThis log to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(
http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. ** Post your log to one (and only one) of the following
http://aumha.net/viewforum.php?f=30,
http://www.bleepingcomputer.com/forums/forum22.html,
http://castlecops.com/forum67.html,
http://forum.malwareremoval.com/viewforum.php?f=11
http://forums.spywareinfo.com/index.php?showforum=18
http://www.spywarewarrior.com/viewforum.php?f=5&sid=24750ebcb0d878746c0ca7ab9210f7ae,
http://forums.subratam.org/index.php?showforum=7,
http://forums.spybot.info/forumdisplay.php?f=22
or other appropriate forums for expert analysis, not here.**
Make very sure you read and follow the very topmost instructions at the forum you have selected.
