IE and SBC Yahoo!

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Guest

Hello.

Here's a problem, and I'm hoping some angel out there can give me some
guidance.

I have SBC Yahoo DSL internet service, and with it came their SBC Yahoo
browser, which I believe works with Internet Explorer. In the last week,
I've noticed a problem when composing e-mail messages, in that their normal
e-mail editing tools (bullets, font faces and sizes, font color) simply don't
work when clicked on. Also, whenever I click enter within the compose
window, I get a double space and have no way of getting a single space.

I have of course contacted SBC support, and they seem to feel that this
problem originates somehow with IE, and that we should reinstall it. (This
theory is supported by the fact that I have no problem with composing e-mails
when on my work computer.) However, because I cannot simply reinstall IE (an
error message comes up saying that the latest version), I don't know what to
do next.

I have found the web page about reinstalling IE on the microsoft support
page, but wondered if there was any other option before having to mess around
with registry editors and other things that I know absolutely nothing about.
Is there any way to reload IE from the Windows XP disc that came with my
computer (Dell)?

I would appreciate any help that you may give me. Until then, have a
wonderful day!
 
Hello.

Here's a problem, and I'm hoping some angel out there can give me some
guidance.

I have SBC Yahoo DSL internet service, and with it came their SBC Yahoo
browser, which I believe works with Internet Explorer. In the last week,
I've noticed a problem when composing e-mail messages, in that their normal
e-mail editing tools (bullets, font faces and sizes, font color) simply don't
work when clicked on. Also, whenever I click enter within the compose
window, I get a double space and have no way of getting a single space.

I have of course contacted SBC support, and they seem to feel that this
problem originates somehow with IE, and that we should reinstall it. (This
theory is supported by the fact that I have no problem with composing e-mails
when on my work computer.) However, because I cannot simply reinstall IE (an
error message comes up saying that the latest version), I don't know what to
do next.

I have found the web page about reinstalling IE on the microsoft support
page, but wondered if there was any other option before having to mess around
with registry editors and other things that I know absolutely nothing about.
Is there any way to reload IE from the Windows XP disc that came with my
computer (Dell)?

I would appreciate any help that you may give me. Until then, have a
wonderful day!
Click to expand...

Start by removing the SBC Yahoo! browser. You really should never have
installed it in the first place; it is just MS Internet Explorer with some
branded doodads. Stick with stock software, leave the ISP software alone.
This isn't AOL, this is a regular ISP (which is now called, "AT&T Yahoo!
HSI", and has been since Jan. 1, 2006).

I'd remove all of the SBC branded software using the "Add/Remove Programs"
feature of the Control Panel. FWIW, I am also an AT&T Yahoo! HSI customers;
have been since I signed up for Pacbell DSL service before SBC completed
the re-branding and integration of there system. I have never installed any
of there software; with the exception of an ActiveX migration application,
which came off as soon as migration to SBC Yahoo! DSL Service was complete.

Having done that, go to the Control Panel, to "Add/Remove Programs", and
select MS Internet Explorer for removal. It _should_ ask if you want to
"Add a component", or "Repair Interent Explorer". Select the "Repair
Internet Explorer" option.

If none of that works, then follow the instructions on that web page you
mention. But get rid of the SBC Yahoo! stuff first. That should cure a host
of ills that you never needed.
 
Does the problem persist if you use IE to compose an email?

The SBC Yahoo Browser is a customized version of IE. You don't need it or
/any/ of the SBC/Yahoo-supplied software to use the DSL service (with the
possible exception of modem-related software, if you're using an
SBC/Yahoo-supplied modem).
 
Hi, thanks so much for your suggestions. However, IE is not listed in the
Add/Remove Program screen at all. I did end up following the directions of
the IE webpage to try to uninstall IE through Registry Editor, but it doesn't
seem to have worked. When I tried to reinstall from online, I still get the
same error message that says that a newer version already exists, and setup
cannot continue. I don't know where to go from here.

Thanks,
Jennifer
 
Hi Jennifer :-)

You might try the following and see if it helps:

Kelly's site has a fix which changes the IsInstalled flag value to 0. =

For SP1 -
This enables reinstallation of IE.
http://www.kellys-korner-xp.com/regs_edits/ieinstall.reg

Just download and double-click, then proceed to reinstal IE.

For SP2 -
If you have SP2, you will first have to uninstall it. Then run the utility
as descripbed above.
Ieinstall.reg simply makes the registry edit that's called for in the 2nd
half of
http://support.microsoft.com/default.aspx?kbid=318378

or ..
http://www.kellys-korner-xp.com/xp_tweaks.htm (line 114, right)

Hope this helps.

Jan :)
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

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Checking for/Help with Hijackware
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http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
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http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
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