Billericay Pete said:My neighbour has recently updated to IE7
Whenever he closes IE7 he gets the message 'explorer has to close due to an
error' etc and then sends the error report
He's running SP2
Any ideas please?
Thanks
Pete
nass said:Billericay Pete said:My neighbour has recently updated to IE7
Whenever he closes IE7 he gets the message 'explorer has to close due to
an
error' etc and then sends the error report
He's running SP2
Any ideas please?
Thanks
Pete
Error message when you open a Web page in Windows Internet Explorer 7:
"Internet Explorer has encountered a problem and needs to close"
http://support.microsoft.com/kb/936904
How to optimize or reset Internet Explorer 7
http://support.microsoft.com/kb/936213/
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Internet Explorer stops responding, stops working, or restarts
http://support.microsoft.com/gp/pc_ie_intro
"Error message in Internet "Explorer 7 Internet Explorer cannot display
the webpage""
http://support.microsoft.com/kb/926431
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
install the free trial of Windows Live OneCare
http://onecare.live.com/standard/en-gb/default.htm
http://www.microsoft.com/mscorp/safety/technologies/onecare/default.mspx
Windows Defender detects and removes spyware
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
Run this command:
sfc /scannow
HTH,
nass
Billericay Pete said:Thanks nass
Have passed on to my neighbour - will report back when he's tried your
helpful suggestions
Pete
nass said:Billericay Pete said:My neighbour has recently updated to IE7
Whenever he closes IE7 he gets the message 'explorer has to close due to
an
error' etc and then sends the error report
He's running SP2
Any ideas please?
Thanks
Pete
Error message when you open a Web page in Windows Internet Explorer 7:
"Internet Explorer has encountered a problem and needs to close"
http://support.microsoft.com/kb/936904
How to optimize or reset Internet Explorer 7
http://support.microsoft.com/kb/936213/
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Internet Explorer stops responding, stops working, or restarts
http://support.microsoft.com/gp/pc_ie_intro
"Error message in Internet "Explorer 7 Internet Explorer cannot display
the webpage""
http://support.microsoft.com/kb/926431
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
install the free trial of Windows Live OneCare
http://onecare.live.com/standard/en-gb/default.htm
http://www.microsoft.com/mscorp/safety/technologies/onecare/default.mspx
Windows Defender detects and removes spyware
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
Run this command:
sfc /scannow
HTH,
nass
Unknown said:Sugestion: Delete IE7---go back to IE6 then update to SP3. Then update to
IE7 or IE8. (prefer IE8).