IE 6 stopped working

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G

Guest

My IE 6 on one PC has been working fine until one day all of a sudden stopped
working after downloading a DVD Player related software from the Microsoft
web site. No connection from this PC to the internet at all. The other two
computers that share the same router and DSL (as the bad one) still work
fine. So I'm pretty sure the Internet connection is fine, and the router and
DSL all work fine.

When I try pinging from this bad PC, it doesn't get anywhere either. So my
guess is that the Internet connection is completely out. All other PC
functions that do not require interneting, e.g. Word, Excel, Printing etc,
still work fine.
Cable is still connected. My suspicion is in the network card. Any advice
on how to go about diagnosing this problem?
thanks.
 
See this article for possible help:

"The Page Cannot Be Displayed" Error Message When You Try to Start Internet
Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;326155

If no joy could also try running one of these Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More troubleshooting here - assuming you are using XP, you didn't mention
what OS you are using...

How to troubleshoot TCP/IP connectivity with Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314067

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
 
Thanks Jon,

I was working with a network switch and updating Netscape at the same
time. Don't know which actually caused the problem. After, IE would
not open any sites. Modem worked fine, dialed up and connected, but
would not down load pages.

The fix tool (lspfix) looked at the winsocks and deleted one plus make
some corrections. Now as you can see I am back on the net.

Worked much better than the tech help I talked to the other day that
couldn't hardly speek any english.

Windows XP sp2 Dell

AG
 
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