IE 6 on XP Pro crashes when trying to access MSNBC.COM web site

  • Thread starter Thread starter smlunatick
  • Start date Start date
S

smlunatick

I am asking this again. My previous post in the "general" newsgroup
did not answer my question!!

I have a PC that whenever the user tries to access the MSNBC web
site, the IE 6 sp2 (XP Pro) hangs then crashes and comes up with a
"send to Microsoft" request. It's the only web site that causes this
and only in IE 6 (Firefox works correctly.) I have checked into the
event logs and this generates the following:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2/8/2007
Time: 5:50:19 PM
User: N/A
Computer: LM
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module kernel32.dll, version 5.1.2600.2945, fault address 0x00012a5b.


For more information, see Help and Support Center at http://
go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 32 39 34 35 20 61 74 .2945 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 32 61 35 62 00012a5b
0060: 0d 0a

Without reinstalling XP, or switching to Firefox/Opera perminately,
how do I correct this since the user is wanting to use IE6 (and not
any other browsers.)
 
smlunatick said:
I am asking this again. My previous post in the "general" newsgroup
did not answer my question!!

I have a PC that whenever the user tries to access the MSNBC web
site, the IE 6 sp2 (XP Pro) hangs then crashes and comes up with a
"send to Microsoft" request. It's the only web site that causes this
and only in IE 6 (Firefox works correctly.) I have checked into the
event logs and this generates the following:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2/8/2007
Time: 5:50:19 PM
User: N/A
Computer: LM
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module kernel32.dll, version 5.1.2600.2945, fault address 0x00012a5b.


For more information, see Help and Support Center at http://
go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 32 39 34 35 20 61 74 .2945 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 31 32 61 35 62 00012a5b
0060: 0d 0a

Without reinstalling XP, or switching to Firefox/Opera perminately,
how do I correct this since the user is wanting to use IE6 (and not
any other browsers.)
Click to expand...

Do a thorough check for malware. Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
smlunatick said:
http://www.microsoft.com/communitie...4b53d6-163e-4805-a758-0425e7e2449a&sloc=en-us

I gave all the info I could get. IE does not state any error message
It just "crashes" with a request to send to Microsoft. I also posted
the Event Log error message. "What else do I post!"
Click to expand...


I explained what other information would be useful and ways to get it.
Read and follow my suggestions? If you have difficulty interpreting
what I wrote explain what your difficulties are.


Robert
---
 
I gave all the info I could get. IE does not state any error message.
It just "crashes" with a request to send to Microsoft. I also posted
the Event Log error message. "What else do I post!"
Click to expand...

I finally fixed this problem!!!! Turned out the client did not
complete the install of Windows Media Player 11. Once I rolled back
to WMP 10, MSNBC.COM now works!
 
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