IE 6 browser will not open (an error message appears)

  • Thread starter Thread starter Jessica
  • Start date Start date
J

Jessica

My in-law's computer has started having problems with
their Internet Eplorer (IE 6.0). A few days ago, they
connected to the internet (thru dial-up) and tried to
open the browser window, and a message popped up that
said, "Internet Explorer has encountered a serious error
and needs to close". I have seen this message before (on
other computers), but I would just close the browser and
open it up again and everything would be back to normal.
However, when they get this message every time that they
try to open the browser. They had been having some
problems the week before as well. Their computer was
infected with a Trojan virus that kept changing their
homepage. However, I talked them through the process of
deleting the virus (they have McAfee installed and I have
them update the dat files frequetly) and getting rid of
the registry items that Microsoft suggested. That seemed
to fix the problem. They did not delete any keys that
they weren't supposed to, and the computer worked fine
again up until a few days ago. Has anyone else dealt
with this problem before? I have searched every inch of
Microsoft's page to see if I could find a solution, but I
have come up empty. I appreciate any help that someone
could give me. My father in-law works from home and uses
the internet quite frequently, so this is putting a
damper on things. Thank you!
 
Ive had the similar problem with my dell laptop, i
contacted dell and they said that i needed to go to a
website :-

http://www.metaphilter.org/mephi/66

and do as it said, i was told to go to regedit and find a
file called res://mshp.dll/index.html#22776 and delete
all occarances of it.. i did this and it was ok, then i
got the problem again, so i found the files and deleted
them.. now i get the error that you are describing
 
Jessica,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid
 
I am having the exact same problem! Even downloaded
explorer again, and still no help. I hope someone can
address this.
 
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