JohnC said:
Upgraded from Win ME to Win XP HE. Cannot connect to
internet. Dials TN#, connects, tries to verify
username/password, then disconnects. ISP has tested and
has no problem on their end. Suggestions?
Usually there is an error message given as to why
the connection failed.
Check your username and password for correctness.
I assume you have an ISP using the manual setup
since you want to use your previous settings again.
If you don't have them written down then you need
to get them from your ISP (usually there is an email
server and news server url you need to provide).
To make an Internet connection
1.. Open Network Connections.
2.. Under Network Tasks, click Create a new connection, and then click
Next.
3.. Click Connect to the Internet, and then click Next.
4.. Choose one of the following:
a.. If you already have an account with an Internet service provider
(ISP), click Set up my connection manually and then click Next.
b.. If you have a CD from an ISP, click Use the CD I got from an ISP and
then click Next.
c.. If you do not have an Internet account, click Choose from a list of
Internet service providers (ISPs) and then click Next.
5.. From your choice above, click one of the following:
Set up my connection manually
a.. If you are connecting to your ISP using a standard 28.8 Kbps, 56
Kbps, or ISDN modem, click Connect using a dial-up modem, click Next, and
follow the instructions in the wizard.
b.. If your DSL or cable modem ISP connection requires a user name and
password, click Connect using a broadband modem that requires a user name
and password, click Next, and then follow the instructions in the wizard.
c.. If your DSL or cable modem ISP connection is always on and does not
require you to type a user name and password, click Connect using a
broadband connection that is always on, click Next, and then click Finish.
Use the CD I got from an ISP
a.. Click Next, and then click Finish. Insert the CD provided by your
ISP and follow the instructions.
Choose from a list of Internet service providers (ISPs)
a.. To create an Internet account using MSN Explorer, click Setup
Internet access using MSN Explorer (U.S. only), and then click Finish.
Follow the instructions in MSN Explorer.
b.. To choose an ISP, click Select from a list of ISPs, click Next, and
then click Refer me to more Internet service providers. In the Internet
Connection Wizard, click Create a new Internet account, click Next, and then
follow the instructions in the wizard.
Notes
a.. To open Network Connections, click Start, click Control Panel, and
then double-click Network Connections.
b.. If your DSL or cable modem is always connected and your ISP does not
require a user name and password, you do not need to run the New Connection
Wizard. No additional configuration is required for your broadband
connection.
c.. Before you create an Internet connection, check with your Internet
service provider (ISP) to verify the required connection settings. A
connection to your ISP may require one or more of the following settings:
a.. A specific IP address.
b.. DNS addresses and domain names.
c.. POP3 settings for incoming e-mail.
d.. SMTP settings for outgoing e-mail.
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