IE 6 and MSN Video - doesn't play

  • Thread starter Thread starter Bill Mathews
  • Start date Start date
B

Bill Mathews

When I click on a video on MSN, the video window opens but nothing is
displayed. Clicking on one of the thumbnails for another video story and
then clicking on 'Play' or 'Add' also produces no result - no error message,
just nothing happens.

The same thing happens whether I try from the main MSN page or the 'My MSN'
page.

I've installed Microsoft .NET 1.1, with the same result.

IE 6 SP1, WinXP SP1, with all critical updates for IE and Win installed.
Norton Internet Security 2003, but the problem occurs even if NIS is
disabled.

Do you have to have the MSN-specific version of IE to view MSN video?

Thanks.
 
I find it passing strange that Microsoft hasn't come up with a solution for
this problem, given the number of posts regarding it.

I spend less time on MSN and more on Yahoo (where the videos play just fine)
because of this. You'd think MS would like to keep us on MSN ... .

Jeff said:
Hi... I am experiencing exactly the same problem.

Has anyone come up with a solution?

Thanks

Jeff
Click to expand...
other (work) computer. MSN Video support ran me through a bunch of stuff
which didn't help. Somehow, I turned on a show errors on page option in IE
and get the following when msnvideo.msn.com/video comes up:
 
Bill: If you are using Norton Internet Security and Windows XP then check out
my comments, this section, "MSN video" (13 Posts), zim. I hope this will
help you solve your problem.
 
Zim - thanks for all you good work on this, but, for my setup, it didn't
solve the problem.

I did all the steps, and still no MSN video, even after a system restart.

So until MS and/or Symantec figures this out and issues a fix, I'll do
videos from other places. MSN is obviously a lost cause.
 
Hello there,

Hope you don't mind me barging in here. Until I moved to a hardware firewall I
used Symantecs Firewall and had no problems with it. May I suggest you check
out the port numbers that it is blocking routinely. You will find evidence of
what is being blocked in the log file, in order to get a fuller picture you
might find that you need to make the size of the log larger than the default.
By watching the log as you perform the necessary actions to view the video you
should see exactly why the video is being blocked.

Anyway, on the issue of Microsoft or Symantec figuring it out, there is no
fault in the software, its just a setting that needs correcting.
 
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