Have you ever been able to download the statements? In other words, is this
a sudden, new problem or an ongoing one?
Are you using the AOL Browser (AOL toolbar remains visible at top) or the
"pure" IE browser?
If the download is in PDF format, try upgrading to Adobe Acrobat (Reader)
6.1:
http://www.adobe.com/products/acrobat/readstep2.html
Otherwise:
1. Troubleshooting Secure Sites
http://support.microsoft.com/?kbid=813444
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
Page cannot be displayed errors
http://www.mvps.org/inetexplorer/answers.htm#dns
2. Make absolutely certain each machine is fully up-to-date at Windows
Update
(and with virus definitions) and that the 5.6 Scripting Engine has been
reinstalled:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp.
If WinXP, look into the Java vs. Java VM situation ("Breaking up is so very
hard to do."):
http://www.mvps.org/inetexplorer/answers_9.htm
3. Check your system for "hijackware":
Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm
CoolWebSearch Chronicles
http://www.merijn.org/cwschronicles.html
You must seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. When all else fails, HijackThis
(
http://www.merijn.org/files/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your files to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
4. Update your virus definitions and then run a full system scan. From now
on, do both daily.