Microsoft Knowledge Base Article - 257882
OL2000: Error Message: The Add-in Sbcmsync.dll Could Not
Be Installed or Loaded
View products that this article applies to.
This article was previously published under Q257882
SYMPTOMS
When you start Microsoft Outlook 2000, you may receive
the following error message:
The add-in <Drive>:\Program Files\Microsoft
Office\Office\Sbcmsync.dll could not be installed or
loaded. This problem may be resolved by using Detect &
Repair. You may be out of memory, out of system
resources, or missing a .dll file.
CAUSE
This behavior occurs if:
You installed Microsoft Office and Microsoft Office 2000
Small Business Tools on a drive partition of the hard
disk, such as drive D.
You registered Outlook 2000 as your default e-mail
manager.
You enabled the macros used by Small Business Contact
Manager (SBCM).
You removed Office 2000 and Office 2000 Small Business
Tools.
You reinstalled Office 2000 and Office 2000 Small
Business Tools on another drive partition of the hard
disk, such as drive C.
WORKAROUND
To work around this behavior, delete the following file:
C:\Windows\Application Data\Microsoft\Outlook\Extend.dat
If that is not successful, from Add-in Manager, disable
the Outlook Sync add-in by using the following steps:
On the Tools menu, click Options.
On the Other tab, click Advanced Options.
Click Add-in Manager.
Select and clear the Outlook Sync add-in. Click OK , and
then OK to close all the dialog boxes.
MORE INFORMATION
When you remove Office 2000 and Small Business Tools
2000, .dat files are not removed from your operating
system.
