I upgraded Outlook 2003 to 2007, now the program will not open up

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Guest

I upgraded a trial version of Office Small Business Edition 2003 to Office
Small Business Edition 2007. Everything except my Outlook program works.
When I try to start Outlook, the error message indicates that Microsoft
Contact Manager has experienced a problem and needs to close. I uninstalled
Office 2007 and lost everything related to Office 2003. Any thoughts or
suggestions?
 
WillR said:
I upgraded a trial version of Office Small Business Edition 2003 to
Office Small Business Edition 2007. Everything except my Outlook
program works. When I try to start Outlook, the error message
indicates that Microsoft Contact Manager has experienced a problem
and needs to close. I uninstalled Office 2007 and lost everything
related to Office 2003. Any thoughts or suggestions?
Click to expand...

Did you create a new mail profile after upgrading?

Installing or uninstalling Outlook never affects existing Outlook data. You
probably have a new PST. Use Control Panel's Mail applet's Data Files
button to add your old PST to the mail profile (or, better yet, start with a
new mail profile with Show Profiles>Add), make it the default delivery
location, and remove the extra that was created.
 
What is a PST?

Brian Tillman said:
Did you create a new mail profile after upgrading?

Installing or uninstalling Outlook never affects existing Outlook data. You
probably have a new PST. Use Control Panel's Mail applet's Data Files
button to add your old PST to the mail profile (or, better yet, start with a
new mail profile with Show Profiles>Add), make it the default delivery
location, and remove the extra that was created.
Click to expand...
 
WillR said:
What is a PST?
Click to expand...

Personal Folders file. You will have one unless you're using Exchange. It
contains Inbox, Outbox, Contacts, Calendar, tasks, etc.
 
Brian,
I have a similar problem. We upgraded 2 machines on our network from 2003
to 2007. It said it made a backup of the bcm, which for the life of me I
cannot find. I have backups of the mdf and ldf files. I called msft and
they told me to stop the mscontactmanagersmbiz service copy the files in the
default directory and restart. Try to connect. However i have tried this on
2 other machines and it does not work. I need to go backwards to 2003. I
dont have the compressed *.msbcm file or atleast I cannot see on the drive.
Help!!!!!

Cheryl
 
Cheryl said:
I have a similar problem. We upgraded 2 machines on our network from
2003 to 2007. It said it made a backup of the bcm, which for the
life of me I cannot find. I have backups of the mdf and ldf files.
I called msft and they told me to stop the mscontactmanagersmbiz
service copy the files in the default directory and restart. Try to
connect. However i have tried this on 2 other machines and it does
not work. I need to go backwards to 2003. I dont have the
compressed *.msbcm file or atleast I cannot see on the drive.
Click to expand...

Sorry, I have no experience with the BCM add-on to Outlook. Perhaps you
might was to ask in news://msnews.microsoft.com/microsoft.public.outlook.bcm
where BCM experts like to gather.
 
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