B
Babel17delany
A problem that I thought I had resolved is not.
A few weeks ago I bought a new DVD & put it in my DVD drive. It was the
first time I had used the drive to watch a DVD in a few weeks. Fifteen
seconds later the computer rebooted itself.
I am operating Windows XP Home, SP1 on a Gateway 510S with a Pentium 4
2.6 GHz processor and 496 MB of RAM. The machine contains a factory
installed DVD player and an external DVD+RW on a USB cable. No hardware
has changed in over a year.
I run Norton AntiVirus, AdAware, Spybot, A-squared, CCleaner & Trojan
Hunter. I added A-squared & Trojan Hunter after the present problem began.
Once the computer rebooted, I was able to play the DVD, although it did
get stuck at one point about a half-hour in, and I could not get past
it, despite multiple tries.
System Restore did not solve the problem.
I booted to Safe Mode, opened Device Manager, uninstalled the internal
DVD drive and rebooted. The computer recognized the “new” drive. I put
the disk in the DVD drive and 15 seconds after I closed the drive bay,
the screen went blank and the computer rebooted.
I then repeated the uninstall-install process and put in a different
DVD. The computer again rebooted 15 seconds after I closed the drive bay.
I rebooted and put a different DVD in the second, external DVD drive.
Fifteen seconds after I closed the drive bay, the computer again rebooted.
Disabling write caching on the DVD drive did not help.
I unchecked “reboot if system error" and put a DVD in the drive. Fifteen
seconds after I closed the drive bay I got a “Blue Screen” which said:
STOP – 0x00000027 (0xBAAD009C, 0xF7A4655C, 0xF7A4625C, 0xEE6DCD08)
cdudf_xp.SYS_ Address EE6DC08 base at EE69C000 DateStamp 407c6bc2
Since the Blue Screen pointed to "cdudf" as a problem, and since "cdudf"
is a part of Roxio, I uninstalled all Roxio components. I looked in
Windows/system32/drivers and "cdudf" was gone.
After I rebooted the computer, I put a DVD in the drive, and the
computer did not crash.
I thought I had solved the problem. All I really had was a “work-around”.
I used the DVD drive multiple times over the next week to make sure all
was well – it certainly seemed to be.
Today I reinstalled a clean copy of Roxio 7, the same one I used for
over a year with no problems. I put in a DVD and the problem reoccurred
– the computer rebooted !
Since this copy of Roxio worked fine for me for over a year, this leaves
me with only one possibility: something on my machine, recently added,
and separate from the Roxio folder, causes a crash when a DVD is
inserted, but only if Roxio is present on the computer. So what is it?
Is it a malware not found by any detection program I have? Is it
something I downloaded? I rarely add programs and can’t recall if I have
added any since the last time the DVD worked normally. Did it arrive on
my new DVD?
I need some advice as how to find what is causing a crash when a DVD is
inserted when Roxio is present on my system.
A few weeks ago I bought a new DVD & put it in my DVD drive. It was the
first time I had used the drive to watch a DVD in a few weeks. Fifteen
seconds later the computer rebooted itself.
I am operating Windows XP Home, SP1 on a Gateway 510S with a Pentium 4
2.6 GHz processor and 496 MB of RAM. The machine contains a factory
installed DVD player and an external DVD+RW on a USB cable. No hardware
has changed in over a year.
I run Norton AntiVirus, AdAware, Spybot, A-squared, CCleaner & Trojan
Hunter. I added A-squared & Trojan Hunter after the present problem began.
Once the computer rebooted, I was able to play the DVD, although it did
get stuck at one point about a half-hour in, and I could not get past
it, despite multiple tries.
System Restore did not solve the problem.
I booted to Safe Mode, opened Device Manager, uninstalled the internal
DVD drive and rebooted. The computer recognized the “new” drive. I put
the disk in the DVD drive and 15 seconds after I closed the drive bay,
the screen went blank and the computer rebooted.
I then repeated the uninstall-install process and put in a different
DVD. The computer again rebooted 15 seconds after I closed the drive bay.
I rebooted and put a different DVD in the second, external DVD drive.
Fifteen seconds after I closed the drive bay, the computer again rebooted.
Disabling write caching on the DVD drive did not help.
I unchecked “reboot if system error" and put a DVD in the drive. Fifteen
seconds after I closed the drive bay I got a “Blue Screen” which said:
STOP – 0x00000027 (0xBAAD009C, 0xF7A4655C, 0xF7A4625C, 0xEE6DCD08)
cdudf_xp.SYS_ Address EE6DC08 base at EE69C000 DateStamp 407c6bc2
Since the Blue Screen pointed to "cdudf" as a problem, and since "cdudf"
is a part of Roxio, I uninstalled all Roxio components. I looked in
Windows/system32/drivers and "cdudf" was gone.
After I rebooted the computer, I put a DVD in the drive, and the
computer did not crash.
I thought I had solved the problem. All I really had was a “work-around”.
I used the DVD drive multiple times over the next week to make sure all
was well – it certainly seemed to be.
Today I reinstalled a clean copy of Roxio 7, the same one I used for
over a year with no problems. I put in a DVD and the problem reoccurred
– the computer rebooted !
Since this copy of Roxio worked fine for me for over a year, this leaves
me with only one possibility: something on my machine, recently added,
and separate from the Roxio folder, causes a crash when a DVD is
inserted, but only if Roxio is present on the computer. So what is it?
Is it a malware not found by any detection program I have? Is it
something I downloaded? I rarely add programs and can’t recall if I have
added any since the last time the DVD worked normally. Did it arrive on
my new DVD?
I need some advice as how to find what is causing a crash when a DVD is
inserted when Roxio is present on my system.