A
At my wits end.
Hello,
I am running windows xp on my Compaq Presario and Toshiba laptop, both about
2 years old, with internet explorer. Although I am "computer illiterate", I
am learning some things through necessity. I would love to go back to the
check my e-mail and google stage. Please note that I live alone, and the
only extended visitor I have had, has been my 4 year old grandson. No one
has had access to my computers, but me.
Recently, I have noticed that my computer is running very slow, and that my
CPU is at 100% even when I just log on. I have been access to programs, had
my settings changed, received alerts, and error alerts. I have had my
firewall and spyware disabled, removed from my control panel, and programs I
don't recognize added. I am unable to disable remote assistance. It is
always running in my systems, even though I turn it off in properties.
Although the icon has been removed, I did have a User2 file in my control
panel. In advanced section of properties, I can see "users" that I have not
initiated. An internet connection appears to have been added through a USB.
**I have been unable to download windows update, and internet explorer
updates. These I try to keep on auto. When attempted it woud say updates
incomplete.
Examples:
My C: drive is labeled C:SQ003706
Alert:
#1068, #1069
ONELIVECARE error ID 0018-80070641
Denied Access:
%STARTUPPALL%\PowerMenu.Ink(Thong Nguyen):C
rogram
Files\PowerMenu\PowerMenu.exe
SonicRecordNow!\shlext.dll
%SYSDIR%\actskin4.ocx
WINDOWS\system32\ShellvRTF.dll\ContextMenuExt.dll\DRIVERS\GEARAspWDM.sys
%SYSDIR%\hellvRTF.dll(xss)ShellvRTF\sychost.exe-knetsvcs
**Repeat windows comand with\sychost-kDcomLaunch
**Repeat windows comand with\syshost-krpcss
%WINDIR%\ContexMenuExt.dll
IE
WinRAR
User 2 program in control panel
Remote Assistance denied, and a password was set with "error failed due to
login failure 1069", "error failed due to wrong password". Also noted* in
Dependencies, listed "RPC".
Backweb denied
Windows Install is on manual, but stopped, and access denied, password (not
mine), protected.
Redirected:
ie.redirec.hp.com/svs/rdr?tye+38tp
http:\\shell.windows.com/fileassoc/microsoft.com/securitybulletins
/200409_ipegTool.mspx
I have been on the phone with microsoft windows security almost every day
for the last 4-5 days. Was advised to try system restore, unable, no restore
date. It had been turned off. Advised to try standard recovery, completed
successfully, but problem still existed. Advised full recovery, first
unsuccessful, retried, second, third, and fourth successful. I have my
recovery CD.
On Wednesday, 5-21-08, supposedly problem resolved, case closed by remote
access assistance. On Friday, 5-23-08, supposedly problem resolved, case
closed, by remote access assistance.
*Note* When case resolved on 5-23-08, remote assistance unable to access
windows firewall properties (WHICH WAS TURNED OFF), However, when one looked
in the control panel under security, all 3 were on. Tech decided the turned
off one was for "old version of windows xp" and since windows xp3 had been
successfully completed after 3+ hours, I was "protected". Other "users" were
automatic system, (even though they had names and titles on some).
Sunday, 5-24-08, about 12:30. At 12:36pm it flashed "quickly" with a sign
in box, (although I don't usually use this), and went to blue "welcome" page.
At 1:47pm, went to black screen with sign in box with Compaq Owner, (me),
and my password typed in, in background, and a TURN OFF STINSONDESKTOP, in
the lower left hand corner. In forground was a Logon message:...."Could not
logon...make sure user name and domain are correct, then retype password
again. Letters in password must be typed in correct case......OK (to check)"
I checked on OK, and went immediately, without having to sign on, to start
page, color changed, with icons. The OneLiveCare bubble came up, clicked on
it, and shortly received a message "OneLiveCare" has to close....sorry for
inconvenience.....try again later.....," and "windows update incomplete....."
Had a family dinner to attend.
Last night at app. 7-8pm, turned computer on. It started relatively normal.
No extended period of waiting on blue "welcome" page.
OneLiveCare bubble was up, clicked on it, and received an alarming box:
PC at RISK: Windows LiveOneCare
URGENT: Virus and spyware monitoring off........PC is at risk.........
URGENT: Go to help center OneCare couldn't turn on virus and spyware
monitoring......PC is at risk.......
BACKUP FILES: Changed files.....reconfigure PC.........
INSTALL: Missing updates from microsoft......PC at risk from
internet.....Visit microsoft for security updates.
At first, IE "couldn't display page...", had to put browser on auto detect.
At that time, I was **redirected to:
http:\\shell.windows.com/fileassoc/microsoft.com/securitybulletins/200409_ipeg_
Tool.mspx.
This website had the **windows** logo on it, but it did not look like any
microsoft/windows site I have every visited. That is when I noticed the
"redirect" in the address bar. **The curser started moving without me and
attempted, successfully? to click on a number in a box..80???. I existed
this website, manually went to the microsoft update website, attempted to
download the suggested updates through "express", after microsoft scanned to
see what I needed.
Received notice: Won't update .NET FRAMEWORK 1.1 (Security)
Won't update JunkMail Filter
Wont update Cumulative Security Update
I immediately called the microsoft security "hotline". They wanted to redo
the same things they had done. I had already logged 70+hours on my cell
phone, and was tired. And I didn't think they could resolve the problem, and
asked for the "security expert", I had been advised would be available if
they could not resolve the problem. They don't work on weekends or holidays,
so they scheduled a "call back" for Tuesday.
In the interim, I happened upon this help center on my laptop, which is
infected, but not to the extent of the desktop. After reading some threads,
I went to the "hijackthis" website recommended in a thread with a similar
problem and received the following logs.
Can you help? I am disgusted with windows/microsoft, the security flaws are
too great, and the help I've received to date too little.
I did not add my e-mail address in my profile. If you need it, would you
please request it privately.
In anticipation of your assistance, or at a minimum, a place to vent, thank
you
JoyceElaine
******Trend Micro HijackThis v2.0.2/FIRST LOG *******
See bottom for version history.
The different sections of hijacking possibilities have been separated into
the following groups.
You can get more detailed information about an item by selecting it from the
list of found items OR highlighting the relevant line below, and clicking
'Info on selected item'.
R - Registry, StartPage/SearchPage changes
R0 - Changed registry value
R1 - Created registry value
R2 - Created registry key
R3 - Created extra registry value where only one should be
F - IniFiles, autoloading entries
F0 - Changed inifile value
F1 - Created inifile value
F2 - Changed inifile value, mapped to Registry
F3 - Created inifile value, mapped to Registry
N - Netscape/Mozilla StartPage/SearchPage changes
N1 - Change in prefs.js of Netscape 4.x
N2 - Change in prefs.js of Netscape 6
N3 - Change in prefs.js of Netscape 7
N4 - Change in prefs.js of Mozilla
O - Other, several sections which represent:
O1 - Hijack of auto.search.msn.com with Hosts file
O2 - Enumeration of existing MSIE BHO's
O3 - Enumeration of existing MSIE toolbars
O4 - Enumeration of suspicious autoloading Registry entries
O5 - Blocking of loading Internet Options in Control Panel
O6 - Disabling of 'Internet Options' Main tab with Policies
O7 - Disabling of Regedit with Policies
O8 - Extra MSIE context menu items
O9 - Extra 'Tools' menuitems and buttons
O10 - Breaking of Internet access by New.Net or WebHancer
O11 - Extra options in MSIE 'Advanced' settings tab
O12 - MSIE plugins for file extensions or MIME types
O13 - Hijack of default URL prefixes
O14 - Changing of IERESET.INF
O15 - Trusted Zone Autoadd
O16 - Download Program Files item
O17 - Domain hijack
O18 - Enumeration of existing protocols and filters
O19 - User stylesheet hijack
O20 - AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys
O21 - ShellServiceObjectDelayLoad (SSODL) autorun Registry key
O22 - SharedTaskScheduler autorun Registry key
O23 - Enumeration of NT Services
O24 - Enumeration of ActiveX Desktop Components
Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user
intervention
* Version history *
[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud
trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites
check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if
nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when
scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go
undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those
on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and
SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis
UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt
downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have
..log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero
Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this,
no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to
reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing
the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO
keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also
detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config
screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search
engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for
..vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by
New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release
A good thing to do after version updates is clear your Ignore list and
re-add them, as the format of detected items sometimes changes.
******ANALYSIS*******
* Trend Micro HijackThis v2.0.2 *
See bottom for version history.
The different sections of hijacking possibilities have been separated into
the following groups.
You can get more detailed information about an item by selecting it from the
list of found items OR highlighting the relevant line below, and clicking
'Info on selected item'.
R - Registry, StartPage/SearchPage changes
R0 - Changed registry value
R1 - Created registry value
R2 - Created registry key
R3 - Created extra registry value where only one should be
F - IniFiles, autoloading entries
F0 - Changed inifile value
F1 - Created inifile value
F2 - Changed inifile value, mapped to Registry
F3 - Created inifile value, mapped to Registry
N - Netscape/Mozilla StartPage/SearchPage changes
N1 - Change in prefs.js of Netscape 4.x
N2 - Change in prefs.js of Netscape 6
N3 - Change in prefs.js of Netscape 7
N4 - Change in prefs.js of Mozilla
O - Other, several sections which represent:
O1 - Hijack of auto.search.msn.com with Hosts file
O2 - Enumeration of existing MSIE BHO's
O3 - Enumeration of existing MSIE toolbars
O4 - Enumeration of suspicious autoloading Registry entries
O5 - Blocking of loading Internet Options in Control Panel
O6 - Disabling of 'Internet Options' Main tab with Policies
O7 - Disabling of Regedit with Policies
O8 - Extra MSIE context menu items
O9 - Extra 'Tools' menuitems and buttons
O10 - Breaking of Internet access by New.Net or WebHancer
O11 - Extra options in MSIE 'Advanced' settings tab
O12 - MSIE plugins for file extensions or MIME types
O13 - Hijack of default URL prefixes
O14 - Changing of IERESET.INF
O15 - Trusted Zone Autoadd
O16 - Download Program Files item
O17 - Domain hijack
O18 - Enumeration of existing protocols and filters
O19 - User stylesheet hijack
O20 - AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys
O21 - ShellServiceObjectDelayLoad (SSODL) autorun Registry key
O22 - SharedTaskScheduler autorun Registry key
O23 - Enumeration of NT Services
O24 - Enumeration of ActiveX Desktop Components
Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user
intervention
* Version history *
[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud
trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites
check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if
nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when
scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go
undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those
on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and
SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis
UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt
downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have
..log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero
Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this,
no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to
reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing
the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO
keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also
detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config
screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search
engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for
..vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by
New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release
A good thing to do after version updates is clear your Ignore list and
re-add them, as the format of detected items sometimes changes.
I am running windows xp on my Compaq Presario and Toshiba laptop, both about
2 years old, with internet explorer. Although I am "computer illiterate", I
am learning some things through necessity. I would love to go back to the
check my e-mail and google stage. Please note that I live alone, and the
only extended visitor I have had, has been my 4 year old grandson. No one
has had access to my computers, but me.
Recently, I have noticed that my computer is running very slow, and that my
CPU is at 100% even when I just log on. I have been access to programs, had
my settings changed, received alerts, and error alerts. I have had my
firewall and spyware disabled, removed from my control panel, and programs I
don't recognize added. I am unable to disable remote assistance. It is
always running in my systems, even though I turn it off in properties.
Although the icon has been removed, I did have a User2 file in my control
panel. In advanced section of properties, I can see "users" that I have not
initiated. An internet connection appears to have been added through a USB.
**I have been unable to download windows update, and internet explorer
updates. These I try to keep on auto. When attempted it woud say updates
incomplete.
Examples:
My C: drive is labeled C:SQ003706
Alert:
#1068, #1069
ONELIVECARE error ID 0018-80070641
Denied Access:
%STARTUPPALL%\PowerMenu.Ink(Thong Nguyen):C
rogramFiles\PowerMenu\PowerMenu.exe
SonicRecordNow!\shlext.dll
%SYSDIR%\actskin4.ocx
WINDOWS\system32\ShellvRTF.dll\ContextMenuExt.dll\DRIVERS\GEARAspWDM.sys
%SYSDIR%\hellvRTF.dll(xss)ShellvRTF\sychost.exe-knetsvcs
**Repeat windows comand with\sychost-kDcomLaunch
**Repeat windows comand with\syshost-krpcss
%WINDIR%\ContexMenuExt.dll
IE
WinRAR
User 2 program in control panel
Remote Assistance denied, and a password was set with "error failed due to
login failure 1069", "error failed due to wrong password". Also noted* in
Dependencies, listed "RPC".
Backweb denied
Windows Install is on manual, but stopped, and access denied, password (not
mine), protected.
Redirected:
ie.redirec.hp.com/svs/rdr?tye+38tp
http:\\shell.windows.com/fileassoc/microsoft.com/securitybulletins
/200409_ipegTool.mspx
I have been on the phone with microsoft windows security almost every day
for the last 4-5 days. Was advised to try system restore, unable, no restore
date. It had been turned off. Advised to try standard recovery, completed
successfully, but problem still existed. Advised full recovery, first
unsuccessful, retried, second, third, and fourth successful. I have my
recovery CD.
On Wednesday, 5-21-08, supposedly problem resolved, case closed by remote
access assistance. On Friday, 5-23-08, supposedly problem resolved, case
closed, by remote access assistance.
*Note* When case resolved on 5-23-08, remote assistance unable to access
windows firewall properties (WHICH WAS TURNED OFF), However, when one looked
in the control panel under security, all 3 were on. Tech decided the turned
off one was for "old version of windows xp" and since windows xp3 had been
successfully completed after 3+ hours, I was "protected". Other "users" were
automatic system, (even though they had names and titles on some).
Sunday, 5-24-08, about 12:30. At 12:36pm it flashed "quickly" with a sign
in box, (although I don't usually use this), and went to blue "welcome" page.
At 1:47pm, went to black screen with sign in box with Compaq Owner, (me),
and my password typed in, in background, and a TURN OFF STINSONDESKTOP, in
the lower left hand corner. In forground was a Logon message:...."Could not
logon...make sure user name and domain are correct, then retype password
again. Letters in password must be typed in correct case......OK (to check)"
I checked on OK, and went immediately, without having to sign on, to start
page, color changed, with icons. The OneLiveCare bubble came up, clicked on
it, and shortly received a message "OneLiveCare" has to close....sorry for
inconvenience.....try again later.....," and "windows update incomplete....."
Had a family dinner to attend.
Last night at app. 7-8pm, turned computer on. It started relatively normal.
No extended period of waiting on blue "welcome" page.
OneLiveCare bubble was up, clicked on it, and received an alarming box:
PC at RISK: Windows LiveOneCare
URGENT: Virus and spyware monitoring off........PC is at risk.........
URGENT: Go to help center OneCare couldn't turn on virus and spyware
monitoring......PC is at risk.......
BACKUP FILES: Changed files.....reconfigure PC.........
INSTALL: Missing updates from microsoft......PC at risk from
internet.....Visit microsoft for security updates.
At first, IE "couldn't display page...", had to put browser on auto detect.
At that time, I was **redirected to:
http:\\shell.windows.com/fileassoc/microsoft.com/securitybulletins/200409_ipeg_
Tool.mspx.
This website had the **windows** logo on it, but it did not look like any
microsoft/windows site I have every visited. That is when I noticed the
"redirect" in the address bar. **The curser started moving without me and
attempted, successfully? to click on a number in a box..80???. I existed
this website, manually went to the microsoft update website, attempted to
download the suggested updates through "express", after microsoft scanned to
see what I needed.
Received notice: Won't update .NET FRAMEWORK 1.1 (Security)
Won't update JunkMail Filter
Wont update Cumulative Security Update
I immediately called the microsoft security "hotline". They wanted to redo
the same things they had done. I had already logged 70+hours on my cell
phone, and was tired. And I didn't think they could resolve the problem, and
asked for the "security expert", I had been advised would be available if
they could not resolve the problem. They don't work on weekends or holidays,
so they scheduled a "call back" for Tuesday.
In the interim, I happened upon this help center on my laptop, which is
infected, but not to the extent of the desktop. After reading some threads,
I went to the "hijackthis" website recommended in a thread with a similar
problem and received the following logs.
Can you help? I am disgusted with windows/microsoft, the security flaws are
too great, and the help I've received to date too little.
I did not add my e-mail address in my profile. If you need it, would you
please request it privately.
In anticipation of your assistance, or at a minimum, a place to vent, thank
you
JoyceElaine
******Trend Micro HijackThis v2.0.2/FIRST LOG *******
See bottom for version history.
The different sections of hijacking possibilities have been separated into
the following groups.
You can get more detailed information about an item by selecting it from the
list of found items OR highlighting the relevant line below, and clicking
'Info on selected item'.
R - Registry, StartPage/SearchPage changes
R0 - Changed registry value
R1 - Created registry value
R2 - Created registry key
R3 - Created extra registry value where only one should be
F - IniFiles, autoloading entries
F0 - Changed inifile value
F1 - Created inifile value
F2 - Changed inifile value, mapped to Registry
F3 - Created inifile value, mapped to Registry
N - Netscape/Mozilla StartPage/SearchPage changes
N1 - Change in prefs.js of Netscape 4.x
N2 - Change in prefs.js of Netscape 6
N3 - Change in prefs.js of Netscape 7
N4 - Change in prefs.js of Mozilla
O - Other, several sections which represent:
O1 - Hijack of auto.search.msn.com with Hosts file
O2 - Enumeration of existing MSIE BHO's
O3 - Enumeration of existing MSIE toolbars
O4 - Enumeration of suspicious autoloading Registry entries
O5 - Blocking of loading Internet Options in Control Panel
O6 - Disabling of 'Internet Options' Main tab with Policies
O7 - Disabling of Regedit with Policies
O8 - Extra MSIE context menu items
O9 - Extra 'Tools' menuitems and buttons
O10 - Breaking of Internet access by New.Net or WebHancer
O11 - Extra options in MSIE 'Advanced' settings tab
O12 - MSIE plugins for file extensions or MIME types
O13 - Hijack of default URL prefixes
O14 - Changing of IERESET.INF
O15 - Trusted Zone Autoadd
O16 - Download Program Files item
O17 - Domain hijack
O18 - Enumeration of existing protocols and filters
O19 - User stylesheet hijack
O20 - AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys
O21 - ShellServiceObjectDelayLoad (SSODL) autorun Registry key
O22 - SharedTaskScheduler autorun Registry key
O23 - Enumeration of NT Services
O24 - Enumeration of ActiveX Desktop Components
Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user
intervention
* Version history *
[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud
trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites
check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if
nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when
scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go
undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those
on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and
SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis
UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt
downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have
..log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero
Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this,
no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to
reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing
the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO
keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also
detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config
screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search
engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for
..vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by
New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release
A good thing to do after version updates is clear your Ignore list and
re-add them, as the format of detected items sometimes changes.
******ANALYSIS*******
* Trend Micro HijackThis v2.0.2 *
See bottom for version history.
The different sections of hijacking possibilities have been separated into
the following groups.
You can get more detailed information about an item by selecting it from the
list of found items OR highlighting the relevant line below, and clicking
'Info on selected item'.
R - Registry, StartPage/SearchPage changes
R0 - Changed registry value
R1 - Created registry value
R2 - Created registry key
R3 - Created extra registry value where only one should be
F - IniFiles, autoloading entries
F0 - Changed inifile value
F1 - Created inifile value
F2 - Changed inifile value, mapped to Registry
F3 - Created inifile value, mapped to Registry
N - Netscape/Mozilla StartPage/SearchPage changes
N1 - Change in prefs.js of Netscape 4.x
N2 - Change in prefs.js of Netscape 6
N3 - Change in prefs.js of Netscape 7
N4 - Change in prefs.js of Mozilla
O - Other, several sections which represent:
O1 - Hijack of auto.search.msn.com with Hosts file
O2 - Enumeration of existing MSIE BHO's
O3 - Enumeration of existing MSIE toolbars
O4 - Enumeration of suspicious autoloading Registry entries
O5 - Blocking of loading Internet Options in Control Panel
O6 - Disabling of 'Internet Options' Main tab with Policies
O7 - Disabling of Regedit with Policies
O8 - Extra MSIE context menu items
O9 - Extra 'Tools' menuitems and buttons
O10 - Breaking of Internet access by New.Net or WebHancer
O11 - Extra options in MSIE 'Advanced' settings tab
O12 - MSIE plugins for file extensions or MIME types
O13 - Hijack of default URL prefixes
O14 - Changing of IERESET.INF
O15 - Trusted Zone Autoadd
O16 - Download Program Files item
O17 - Domain hijack
O18 - Enumeration of existing protocols and filters
O19 - User stylesheet hijack
O20 - AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys
O21 - ShellServiceObjectDelayLoad (SSODL) autorun Registry key
O22 - SharedTaskScheduler autorun Registry key
O23 - Enumeration of NT Services
O24 - Enumeration of ActiveX Desktop Components
Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user
intervention
* Version history *
[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud
trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites
check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if
nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when
scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go
undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those
on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and
SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis
UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt
downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have
..log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero
Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this,
no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to
reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing
the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO
keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also
detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config
screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search
engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for
..vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by
New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release
A good thing to do after version updates is clear your Ignore list and
re-add them, as the format of detected items sometimes changes.