I reformated my hard drive and now I cannot install outlook

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Guest

I had reformated my hard drive and when I installed my windows XP
professional with office cd I was told that I had to call a 1-800 number
because the product key had already been activated or something to that
nature. I called the number and and they gave me a new key and was able to
successfully install them. I used to have Outlook before I reformated my hard
drive but at that time I preferred Outlook Express so I did not try to see if
it was also installed. Today I tried to open Outlook and noticed that it was
not installed. I used my Office XP Pro Cd to try and install it from there
but when it asks me to type the product key and I use the one that came with
the CD it tells me that it is not valid. I do not have the cd key that was
given to me over the phone when I reformated my hard drive so I do not know
if because of this the product key was changed. Could someone please tell me
how I can reinstall outlook. Thanks.
 
Rick said:
Today I tried to open Outlook and noticed that it was not
installed. I used my Office XP Pro Cd to try and install it from
there but when it asks me to type the product key and I use the one
that came with the CD it tells me that it is not valid.
Click to expand...

You must use the one shown on the Certificate of Authenticity that came with
the CD.
I do not have
the cd key that was given to me over the phone when I reformated my
hard drive so I do not know if because of this the product key was
changed.
Click to expand...

That product key was for Windows and shouldn't affect Outlook.
 
Brian Tillman said:
You must use the one shown on the Certificate of Authenticity that came with
the CD. > That product key was for Windows and shouldn't affect Outlook.
Brian Tillman
Click to expand...

I do not have the certificate of authenticity. I bought Office XP Pro for
students and they came in pocket sleeves. I transferred the CD's to a Cd
holder and threw away the pocket sleeves. Before I threw them away I took the
stickers that were on them including the Product key and the barcode. Those
were the only 2 stickers with numbers that were on the sleeves. How would the
certificate of authenticity look like. Thanks for your reponse.
 
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