i need help please

  • Thread starter Thread starter Susan
  • Start date Start date
S

Susan

something happened to my computer and when i go to turn it
on it says windows can not start because there is a file
missing or corrupt. please replace the file. the file
missing is ntoskrnl.exe. i tried taking my hardrive out
and using it on another computer because i dont want to
lose any of my information but the xp wouldnt install on
the other computers. so i tried putting the xp cd into my
computer and it wouldnt start up or anything. does anyone
know how to fix this or what i can do to fix this without
losing any of my information i have on my harddrive. if u
can my email is (e-mail address removed) i would appreciate
it thank you
 
Susan said:
something happened to my computer and when i go to turn it
on it says windows can not start because there is a file
missing or corrupt. please replace the file. the file
missing is ntoskrnl.exe. i tried taking my hardrive out
and using it on another computer because i dont want to
lose any of my information but the xp wouldnt install on
the other computers. so i tried putting the xp cd into my
computer and it wouldnt start up or anything. does anyone
know how to fix this or what i can do to fix this without
losing any of my information i have on my harddrive. if u
can my email is i would appreciate
it thank you
Click to expand...


You may want to perform a repair installation of Windows XP:

http://www.microsoft.com/windowsxp/expertzone/tips/dougknox/doug92.asp
or
http://www3.telus.net/dandemar/repaxp.htm
or
http://support.microsoft.com/?kbid=315341

Note that Microsoft is not sending you patches in emails nor should you EVER
open attachments you did not expect in emails. You simply posted your
un-munged email address to the thousands of newsgroups that this is spread
to around the world and it has been "harvested".


My other suggestions to you include:

Please Notice that if you use AOL, you should at least upgrade to 9.0 or
greater before doing any of the fixes. I know you can get AOL 9.0 at almost
any convenience store, gas station, super market or other retail outlet in
the world, so this should not be a problem.


Turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homenet/icf.asp
(It has been reported that it now works with AOL 9.0+)


Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)


Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these..
I recommend at least the first three. Also..
UPDATE the definitions for them before using.)

Spybot Search and Destroy
http://www.safer-networking.net/

Lavasoft AdAware
http://www.lavasoft.de

CWSShredder
http://www.spywareinfo.com/~merijn/downloads.html

Hijack This!
http://mjc1.com/mirror/hjt/

I also like "The Cleaner" and "SpywareBlaster" and "SpywareGuard".
- http://www.moosoft.com/
- http://www.javacoolsoftware.com/

The first is a PAY product, but useable for 30 days - it has found and
eliminated problems in the past the others did not. The latter two are
prevention mechanisms. I like SpywareGuard for those with enough processor
to have something running like antivirus software - and it prevents browser
hijacking quite well. SpywareBlaster is a FANTASTIC free product, I suggest
getting this after you cleanup and keeping it updated as well....

And Assortment of Others:
http://spywareinfo.com/

ALSO - Be sure to IMMUNIZE after you clean up. SpywareBlaster and Spybot
Search and destroy both have these features - use both!


After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW! Grisoft AntiVirus:
http://www.grisoft.com/us/us_dwnl_free.php


Empty your Temporary Internet Files and shrink the size it stores to about
80 to 120MB (seems to be an optimal size for the normal user)

- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section,
do the following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the
"Amount of disk space to use:" to something between 80MB
and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to
"Delete all offline contents" (the checkbox) and click
OK. (If you had a LOT, this could take 2-10 minutes or
more.)
- Once it is done, click OK, close Internet Explorer
- Re-open Internet Explorer.


Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it.) If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.


Also, if you are tired of Web Page Pop-Ups/Unders.. You could try the
Google Toolbar.
http://toolbar.google.com/


Stop loading applications at logon.. run MSCONFIG and look under the startup
tab for things you DON'T want to startup! Search the Internet with Google
to discover what things are safe to remove and what things may even be
malware infecting your computer.


Better control your email and lessen the amount of time you spend dealing
with SPAM:
SpamBayes
http://sourceforge.net/projects/spambayes/
or
Spamihilator.
http://www.spamihilator.com
 
-----Original Message-----



You may want to perform a repair installation of Windows XP:
x/doug92.asp
or
http://www3.telus.net/dandemar/repaxp.htm
or
http://support.microsoft.com/?kbid=315341

Note that Microsoft is not sending you patches in emails nor should you EVER
open attachments you did not expect in emails. You simply posted your
un-munged email address to the thousands of newsgroups that this is spread
to around the world and it has been "harvested".


My other suggestions to you include:

Please Notice that if you use AOL, you should at least upgrade to 9.0 or
greater before doing any of the fixes. I know you can get AOL 9.0 at almost
any convenience store, gas station, super market or other retail outlet in
the world, so this should not be a problem.


Turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homene t/icf.asp
(It has been reported that it now works with AOL 9.0+)


Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)


Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these..
I recommend at least the first three. Also..
UPDATE the definitions for them before using.)

Spybot Search and Destroy
http://www.safer-networking.net/

Lavasoft AdAware
http://www.lavasoft.de

CWSShredder
http://www.spywareinfo.com/~merijn/downloads.html

Hijack This!
http://mjc1.com/mirror/hjt/

I also like "The Cleaner" and "SpywareBlaster" and "SpywareGuard".
- http://www.moosoft.com/
- http://www.javacoolsoftware.com/

The first is a PAY product, but useable for 30 days - it has found and
eliminated problems in the past the others did not. The latter two are
prevention mechanisms. I like SpywareGuard for those with enough processor
to have something running like antivirus software - and it prevents browser
hijacking quite well. SpywareBlaster is a FANTASTIC free product, I suggest
getting this after you cleanup and keeping it updated as well....

And Assortment of Others:
http://spywareinfo.com/

ALSO - Be sure to IMMUNIZE after you clean up. SpywareBlaster and Spybot
Search and destroy both have these features - use both!


After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW! Grisoft AntiVirus:
http://www.grisoft.com/us/us_dwnl_free.php


Empty your Temporary Internet Files and shrink the size it stores to about
80 to 120MB (seems to be an optimal size for the normal user)

- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section,
do the following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the
"Amount of disk space to use:" to something between 80MB
and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to
"Delete all offline contents" (the checkbox) and click
OK. (If you had a LOT, this could take 2-10 minutes or
more.)
- Once it is done, click OK, close Internet Explorer
- Re-open Internet Explorer.


Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it.) If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.


Also, if you are tired of Web Page Pop-Ups/Unders.. You could try the
Google Toolbar.
http://toolbar.google.com/


Stop loading applications at logon.. run MSCONFIG and look under the startup
tab for things you DON'T want to startup! Search the Internet with Google
to discover what things are safe to remove and what things may even be
malware infecting your computer.


Better control your email and lessen the amount of time you spend dealing
with SPAM:
SpamBayes
http://sourceforge.net/projects/spambayes/
or
Spamihilator.
http://www.spamihilator.com
Click to expand...
doesnt read when i turn it on i cant get into the
configuration on startup. all i get is that windows cant
start because of the file. and i already do all that other
stuff you mentioned so i dont know why this is happening.
 
Susan said:
something happened to my computer and when i go to turn it
on it says windows can not start because there is a file
missing or corrupt. please replace the file. the file
missing is ntoskrnl.exe. i tried taking my hardrive out
and using it on another computer because i dont want to
lose any of my information but the xp wouldnt install on
the other computers. so i tried putting the xp cd into my
computer and it wouldnt start up or anything. does anyone
know how to fix this or what i can do to fix this without
losing any of my information i have on my harddrive. if u
can my email is i would appreciate
it thank you
Click to expand...
You may want to perform a repair installation of Windows XP:

http://www.microsoft.com/windowsxp/expertzone/tips/dougkno
x/doug92.asp or
http://www3.telus.net/dandemar/repaxp.htm
or
http://support.microsoft.com/?kbid=315341
Click to expand...
i cant start my windows up to do any of this. the cd
doesnt read when i turn it on i cant get into the
configuration on startup. all i get is that windows cant
start because of the file. and i already do all that other
stuff you mentioned so i dont know why this is happening.
Click to expand...

Have you changed your BIOS to boot from CD first? Nothing to do with
Windows there - all in your computer before Windows start booting - then you
have to press any key to boot from CD when it asks.
 
-----Original Message-----


happening.

Have you changed your BIOS to boot from CD first? Nothing to do with
Windows there - all in your computer before Windows start booting - then you
have to press any key to boot from CD when it asks.
Click to expand...

i cant even get into that i press the buttons and it just
keeps going to that message. however sometimes it will go
to the log on scree. it will get past the message but when
it gets to the log on screen and i go to put my password
in the mouse is frozen so i have to shut it down and when
i turn it back on im back to getting the message.
 
Susan said:
i cant start my windows up to do any of this. the cd
doesnt read when i turn it on i cant get into the
configuration on startup. all i get is that windows cant
start because of the file. and i already do all that other
stuff you mentioned so i dont know why this is happening.
Click to expand...
Have you changed your BIOS to boot from CD first?
Nothing to do with
Windows there - all in your computer before Windows start booting -
then you have to press any key to boot from CD when it asks.
Click to expand...
i cant even get into that i press the buttons and it just
keeps going to that message. however sometimes it will go
to the log on scree. it will get past the message but when
it gets to the log on screen and i go to put my password
in the mouse is frozen so i have to shut it down and when
i turn it back on im back to getting the message.
Click to expand...

You cannot get into your system BIOS?

Usually you turn off your computer..
Turn it on and start tapping the DEL key(commonly) once every second.
(Sometimes it is the F2 key. Other times the F1 key - and there are
others - what type of PC is it?)

Then you are in the BIOS and you can find BOOT OPTIONS or BOOT ORDER or
STARTUP ORDER or something along those lines and reset it to CD first..
 
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