I messed up my sister\'s internet connection

  • Thread starter Thread starter bluejungle
  • Start date Start date
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bluejungle

Hello All,
I\'m trying to find a solution to a problem that I caused. I hope someone
can
help me. I was having problems with Safari (yes, I own a Mac, but please
read
on) and was able to solve the problem with hours of mac help. However, one
of the steps was to power down the modem and bypass the router. When
moving connections around, my sister can\'t access the internet. She has a
practically brand new hp notebook and can only connect wirelessly.

She was on the phone with the support team from hp and they told her that
she has to recover and reinstall everything because her network isn\'t
working.

This does not make sense to me or her. So when the power goes out (we have
Cablevision, internet, phone, tv) she has to recover her notebook?

Please, if anyone has suggestions, I\'m all ears. There has to be another
way to
reconfigure the network.

Thank you.
 
bluejungle said:
Hello All,
I\'m trying to find a solution to a problem that I caused. I hope someone
can
help me. I was having problems with Safari (yes, I own a Mac, but please
read
on) and was able to solve the problem with hours of mac help. However, one
of the steps was to power down the modem and bypass the router. When
moving connections around, my sister can\'t access the internet. She has a
practically brand new hp notebook and can only connect wirelessly.

She was on the phone with the support team from hp and they told her that
she has to recover and reinstall everything because her network isn\'t
working.

This does not make sense to me or her. So when the power goes out (we have
Cablevision, internet, phone, tv) she has to recover her notebook?

Please, if anyone has suggestions, I\'m all ears. There has to be another
way to
reconfigure the network.
Click to expand...

Her having to reinstall Windows because of this is ridiculous. Since I
don't know what you did, it's hard to be more precise, but:

1. Power down both the modem and the router. Usually you do this by
unplugging them.
2. Plug in the modem. When all its lights are on, plug in the router.
3. Connect a computer to the router with an ethernet cable. It can be
your Mac.
4. Open a browser and go to the router's IP address. It will be
something like this:

http://192.168.1.1 [enter]

You will get the router's IP address and the default user/password from
the router's manual (or find it on the router mftr.'s website).

Now set your wireless up. It was probably set back to default.

Wireless - Basic Configuration - http://www.ezlan.net/Wireless_Config.html
Wireless - Basic Security - http://www.ezlan.net/Wireless_Security.html


Malke
 
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