I have no idea what's causing this security warning

  • Thread starter Thread starter Big Daddy
  • Start date Start date
B

Big Daddy

I tried posting this on another group to no avail, so I will repeat it
here:

I am using Outlook XP 2002 SP3. I just installed this recently and I
finally got around to putting in contacts. As soon as I add a contact,
I get this error message repeatedly: 'A program is trying to access
e-mail addresses you have stored in Outlook. Do you want to allow
this? If this is unexpected, it may be a virus and you should choose
"No".' I have no idea what other program could be accessing the
contacts. If I select "yes" or "no" then Outlook gives me the same
message again a few seconds later.

It gives it to me continuously, no matter what I do. I don't have any
software that should be accessing the address book. I don't have any
address book synchronizer software. I disabled all of the add-in's. I
disabled the part of my anti-virus software that secures my email (in
case it was doing it). I am not using Word as my email editor. I did
a full disk virus scan and spyware scan and didn't find anything. I
have searched my hard drive and there are no ".otm" files anywhere.
This is a new computer that I just got and installed Office 2002 on.

Does Microsoft have a tech support team that I could email with this
question?

What could be causing it? Any ideas? thanks in advance,
John
 
Big Daddy said:
I am using Outlook XP 2002 SP3. I just installed this recently and I
finally got around to putting in contacts. As soon as I add a
contact, I get this error message repeatedly: 'A program is trying to
access e-mail addresses you have stored in Outlook. Do you want to
allow this? If this is unexpected, it may be a virus and you should
choose "No".' I have no idea what other program could be accessing
the contacts. If I select "yes" or "no" then Outlook gives me the
same message again a few seconds later.
Click to expand...

See this for your options with regard to the Outlook Object Model Guard:
http://www.outlookcode.com/d/sec.htm
 
There may be add-ins active that you can't disable through the Outlook interface. Start Outlook once with the /safe switch and see if the problem persists. Let us know what happens.

Microsoft support options are detailed at http://support.microsoft.com. Outlook 2002 is past its mainstream support period, so you'd have to pay for a support incident.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Thanks for the reply.

I assume that you meant that I should go to a DOS prompt and run
Outlook with a "Outlook /safe" command? That is what I did, and it
didn't make any difference. In other words, I was still getting the
security prompt.

So then I tried installing a freeware program from Mapilab called
"Advanced Security for Outlook". It intercepts the security
prompts and then tells you who it's coming from. There were two
different DLL's trying to access the contacts:

C:\windows\system32\clbcatq.dll (version 2001.12.4414.308)

C:\Program Files\CyberLink\OutlookAddinSetup\OutlookAddin.dll
(version 1.0.0.1)

The first DLL is a standard Microsoft DLL, but the version is kind of
old (1999), and I have a recent version of Windows XP Media Edition for
my OS, so I could try to replace it with a newer version. And I
couldn't find anything on the internet about that file causing the
Outlook security prompt.

For the second DLL, I couldn't find anything about it anywhere. I
have no idea what Cyberlink is and why it's on my computer. It's a
new laptop from Dell. There were very few files under the C:\Program
Files\CyberLink folder. When I look at the properties of the DLL, most
of the fields are not filled in (e.g. the company name is "TODO:
<Company name>").

The other interesting thing is that there is a setting in the
"Advanced Security" program where you can say to always trust a
program so that you stop getting the security prompt. So I said to
always trust these two DLL's so I would stop getting the prompt. Now
when I start Outlook, I get three security prompts, and then a dialog
box from "Advanced Security" and then no more prompts. The dialog
box warns me that "CDO is not installed with Outlook". I am
guessing that this is because I am getting the prompts before the
"Advanced Security" add-in starts and can intercept them.

How does all this sound? Thanks again,
John
 
To run any .exe with a command switch, run the full path to the .exe file with the switch, in a command prompt. If Outlook was already running, running it again will have no effect. You'd need to start it clean with /safe.

Cyberlink apparently makes media tools. You might want to ask Dell just what they installed on this new machine and how to remove that add-in. That's what those support options on new machines are for. The alternative, if you can't find anything in Add/Remove Programs from Cyberlink, is to make a change to the Windows registry to disconnect the add-in. Let us know if you want to go that route.

The CDO dialog means that one of the programs you trusted (a dangerous thing to do, IMO) needs an Outlook component that does not install by default.

The .dll looks like it's the current version for WIndows XP SP2 and likely is not part of the issue. I suspect that removing the trust for it from the Mapilab product will not bring back the prompts.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Big Daddy said:
C:\Program Files\CyberLink\OutlookAddinSetup\OutlookAddin.dll
(version 1.0.0.1)
Click to expand...

Is this a Dell? If so, you should find "Outlookaddinsetup" in Add/Remove
Programs. You can remove it. Google for that name and you'll see plenty of
references.
 
Is this a Dell? If so, you should find "Outlookaddinsetup" in Add/Remove
Programs. You can remove it. Google for that name and you'll see plenty of
references.
Click to expand...

Thank you so much!!!!!!!! It is a Dell computer, and after I
installed that application that came pre-loaded, it stopped giving me
the security prompt. I couldn't find anything useful the application
was doing. I think that Outlook should be designed that when it gives
the prompt, it should at least tell you what program is trying to
access the contacts. Thanks again.
 
Thank you to Brian Tillman

I have a crummy Dell laptop with the same problem you guys were discussing.
I removed CyberLink OutlookAddin as you recommended and it totally fixed my problem with outlook.
You are a GENIUS.

Thank you, Thank you, Thank you
Ron
 
Not only is my major outlook problem fixed (ie cyberlink was causing outlook email security warning to repeat hundreds of times) but also some other bugs were fixed with the removal of the add in. I am not sure what this outlookaddin from cyberlink was doing but it was also hogging my processor. After booting up and opening outlook, my processor would be idling at a 50% CPU usage and scrolling in an outlook contact did not work properly (ie terribly slow) so I would have to click in the sidebar to scroll.
Thank you once again Brian Tillman for your help.
Also, thank you Big Daddy for posing the question that was so troubling to me.

Ron
 
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